Spa & Gym Recepcionist

Soho House

Soho House & Co. – Barcelona. The place…  Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. Job Purpose As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.    Main Duties * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. * Learn about all the different services and how much Soho House Gym & Spa has to offer. * Maintain a clean, sanitary and safe environment: reception area. * Manage members lists, bookings Spa services and Booking personal training classes * Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. Requirements A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skills.  What we are offering? * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Team Room Rates; Any Bedroom, Any House, $100 a night * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 50%) * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho House

The place…   Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.    The Role...    We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Barcelona Pool House. As the first point of contact for our members and guests, you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth, personality, and service standards of the House.  This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in delivering exceptional guest experiences.     Main Duties...  * Welcome members, guests, and visitors with confidence, warmth, and professionalism.  * Manage reservations, enquiries, guest arrivals, and member requests across multiple House outlets.  * Handle incoming calls and ensure enquiries are directed efficiently.  * Support members with bookings, recommendations, and personalized service.  * Coordinate guest lists and assist with events, screenings, and rooftop activations.  * Take In-Room Dining orders and maintain knowledge of menus, events, and House offerings.  * Act as a brand ambassador, creating positive first and lasting impressions.  * Collaborate closely with operational teams to ensure seamless member experiences.      What We are looking for...  Passion for hospitality, lifestyle, and guest experience.  * Excellent communication and interpersonal skills.  * A confident and engaging personality.  * Ability to remain calm and professional in a busy environment.  * Strong attention to detail and organizational skills.  * Previous experience in reception, front office, guest relations, membership, or hospitality is preferred.  * If you enjoy connecting with people, creating memorable experiences, and being at the heart of a vibrant members' community, we'd love to hear from you.  Benefits...  Team meal whilst on shift prepared by our chefs  Soho Friends Membership  50% Team discount on Food & Drink, 7 days a week  Team Room Rates; Any Bedroom, Any House, $100 a night  Birthday Day Off  Discount on Cowshed products and Soho Home (up to 20%)  Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.  Continuous training to develop yourself personally and professionally  Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.

Soho House

SOHO FARMHOUSE IBIZA Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.   The Role… We are seeking an experienced Guest Services to join our team at Soho Farmhouse Ibiza. As a Guest Services you will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.   * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Processes reservations for other outlets such as spa and restaurant. * Assists in answering any member or guest queries via telephone or email * Processes reservations from the sales office, other hotel departments, and travel agents * Knows the type of rooms available as well as their location and layout * Knows the selling status, rates, and benefits of all packages plans * Communicates reservation information and all special requests to the front desk * Processes cancellations and modifications and promptly relays this information to the front desk * Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests * Prepares expected arrival list for front office use * Updates member and guests’ profiles * Handles daily correspondence. Responds to inquiries and makes reservations as needed * To be aware of all front office procedures * Willing to undertake any reasonable request made by management in any other areas of the house * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Well- versed on standard operating procedures, menus, amenities and pricing.   What we are looking for in a Guest Services?.. A successful Guest Services for Soho Farmhouse Ibiza will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  * Strong attention to details * Excellent customer service * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skill * Team player who communicates well with all colleagues * Punctual, reliable and trustworthy * Sense of urgency * Yes, yes, yes mentality * Have a genuine passion for food and beverage * Flexible and available to working both opening and closing shifts when required * Fluent in English & Spanish (other languages are highly valued) Physical Requirements: * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required WE REQUIRE THAT YOU HAVE ACCOMMODATION ON THE ISLAND Benefits.. Soho House offers competitive compensation packages for our Guest Services that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career. * Nutritious meals whilst on shift * Continuous training to develop yourself personally and professionally Who We Are.. We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers . We’d love you to come on board as our next Guest Services!   NO OFRECEMOS ALOJAMIENTO/ACCOMODATION NOT PROVIDED