Director, Strategic Delivery

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The Services Architect is a technical authority on both cloud and on-premises based IT systems and is responsible for ensuring the successful design and implementation of Okta’s industry leading cloud identity platform for our customers. You will focus on Okta’s Workforce Identity Cloud offering targeted at customer identity use cases.  You will develop relationships with customers to help them achieve their business goals while promoting creative solutions.  You will establish yourself as a trusted partner with your customers with a focus on their success.  You will translate business needs and insights into an actionable strategy and assist customers in driving their initiatives to results and high business value. This is a key member of the Professional Services (PS) team, working as part of a PS Delivery Team on each customer implementation. Job Duties and Responsibilities: * Review and lead the gathering of business, functional and technical requirements for establishing an Identity platform powered by Okta for our customers.  * Work with customers to document the common technical and functional requirements for specific solutions. * Support creation of project plans to develop and implement the proposed solution. * Participate as a member of the professional services delivery team to translate requirements to designs and to provide technical leadership and oversight. * Assist in periodic customer health-checks and project reviews. Minimum REQUIRED Knowledge, Skills, and Abilities: * 8+ years of overall IT / software development experience, solution design and technical architecture experience * 3+ years of consulting experience * 3+ years driving application architecture design * 3+ years of experience with (IAM) architectures * 3+ years of experience with implementing cloud computing solutions such as AWS, Google Apps, Salesforce etc. * Experience with customer identity use cases for B2C and B2B: user registration, multifactor authentication, SSO, delegated administration, social identities. * Demonstrated ability to work and interact with CxOs and high-level customer executives. * Experience in leading discovery workshop to derive customer requirements, specifications, business processes. * Experience in developing functional specifications and system design specifications for customer engagements. * Strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, SSO, RBAC, OAuth, OIDC, web protocols XML, SOAP, JSON, REST * Proficiency in one or more of Java, .Net, JavaScript, Angular, React * Familiarity with IAM solution providers is strongly desired. * Experience integrating with a multitude of On-Prem and SaaS based products. * Exhibits confidence and a deep understanding of emerging industry practices when solving business problems. * Identifies critical issues with ease. * Effectively communicates technical information to non-technical audiences. * Manages customer expectations effectively. * Application Architecture Background * Architected distributed systems * Application Design experience * Software Development * Consultative to lead a customer and drive business questions * Clear and Dynamic Communication * Ability to travel up to 50% Highly Desirable Knowledge, Skills, and Abilities: * Okta Expertise, Experience, Certifications * Knowledge of software development security and cryptography. * Experience with API Gateways, CASB, Reverse Proxies (NGINX) * Knowledge of cloud/virtualization technologies, such as VMware vSphere, EC2, Xen, KVM, OpenStack * Proficiency with various open-source software and development tools * Proficiency in one or more of .Net, Ruby, Java, Python or Perl * Proficiency in git and Subversion Education and Certification * A Bachelor’s degree (or equivalent) in Computer Science, Information Technology or related discipline required. * Okta Certified Technical Architect or a combination of Okta Certified Consultant and Okta Certified Developer will be a plus. * TOGAF and/or CISSP certification is a plus. Okta is an Equal Opportunity Employer #LI-Remote P25340 The OTE range for this position for candidates located in the San Francisco Bay area is between: $224,000—$308,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $200,000—$275,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $206,300—$256,300 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes. The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects. You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. KEY RESPONSIBILITIES Team Leadership: * Hiring, growing, and retaining a team of Professional Service Technical Architects. * Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth.  * Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric requirements.  * Active sync with Partner, delivery enablement & address performance Customer Engagement: * Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders. * Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations. Operational Excellence: * Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers.  * Perform Governance & audits of Technical Architecture design and deliverables quality * Drive team contribution to Technical Architecture Practice evolution and initiatives * Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and our subcontractor ecosystem. * Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams  QUALIFICATIONS * 10+ years experience in Identity & Access Management. * 5+ years of experience leading teams. * 5+ years of experience in Design, consulting, delivering solutions to external customers. * Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect. * Extensive knowledge of enterprise web technologies and security. * Ability to work independently and multi-functionally supporting the development of client work you're doing. * Ability to Multi-task and manage multiple customer engagements is a requirement. * Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards. * Ability to travel up to 50%. * A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required. * Auth0 Certified OR Okta Certified Consultant will be a plus. * CISSP certification is a plus. #LI-Remote #P10542_3477392 The OTE range for this position for candidates located in the San Francisco Bay area is between: $233,000—$320,100 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $208,000—$286,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $219,500—$269,500 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal. In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth. This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration. About the Job * Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity. * Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results. * Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption. * Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations. * Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale. * Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability. * Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio. * Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments. About You Minimum Qualifications * 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company. * Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes. * Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion. * Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion). * 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement. * Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process. * Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts. * Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline. * Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions. Preferred Qualifications * Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency. * Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes. * Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts. * Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols. * Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent. * Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards. * Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each. * Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth. * Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $264,000—$278,500 CAD