Operations Associate, GTM Accelerate (Bangalore)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT THE TEAM Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.  The Stripe Accelerate is a 3-month offering that unlocks access to a team of Stripe experts to help the user through every step of the implementation. This is included as part of Stripe solution, at no extra cost to our users. Accelerate Onboarding Managers provide prescriptive guidance and planning for the user’s onboarding journey. Onboarding Specialists provide product workshops, best practices, regular check-ins, and technical Q&A. This offering is targeted at Startup and SMB users.  A few key features of Accelerate include: * Specialized experts: Accelerate experts provide experience helping customers integrate Stripe technology in thousands of projects. * Project management consists of a kick off call, regular check-ins, email Q&A to help unblock your team.  * Product workshops and training for fraud and dashboard WHAT YOU’LL DO The Onboarding Specialist is responsible for providing technical guidance to users during their onboarding journey with Stripe. They proactively address technical queries, troubleshoot issues, and provide solutions to ensure a seamless onboarding process. They work closely with users to understand their needs, offer guidance on best practices, and anticipate and address any potential technical challenges. The Onboarding Specialist collaborates with cross-functional teams, escalates issues as needed, and maintains accurate records of user interactions. Their goal is to provide exceptional customer service and ensure that users have a positive and successful onboarding experience with Stripe.  RESPONSIBILITIES * Proactively providing technical guidance and support to users during their onboarding journey with Stripe. * Deliver pre-built technical workshops and kick off calls to users.    * Provide light touch project management for ongoing Stripe implementations and timely escalate any delays with planned go-live dates. * Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process. * Collaborating with cross-functional teams to address user queries and concerns. * Maintaining accurate records of user interactions, issues, and resolutions. * Anticipating and addressing potential technical challenges during the onboarding process. Proactively propose improvements. * Offering guidance on best practices, product features, and account setup to ensure user success. * Continuously updating knowledge of Stripe's products, features, and updates. * Escalating complex technical issues to appropriate teams for resolution. * Providing exceptional customer service to ensure a positive onboarding experience for users. * Contributing to the improvement of onboarding processes and documentation. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Advanced English proficiency- fluent in written and spoken.  * 2+ years of implementation consulting in API technologies or other complex technical environments.  * Excellent problem-solving and troubleshooting skills.  * Strong technical understanding of APIs and experience with SaaS solutions.  * Comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective. * Strong communication and interpersonal skills, with an ability to effectively engage and influence various stakeholders.  PREFERRED QUALIFICATIONS * Experience working with financial systems, online payments, or e-commerce platforms. * Experience collaborating with cross-functional teams in a fast-paced environment. * Experience delivering live technical training to users.   * Comfortable with various code-level debugging & writing of code.

Stripe

ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights, and deal support for negotiated users to Stripe's global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large and strategic deals and providing pricing insights and feedback to sales, finance, and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance and Strategy, and Product. There is constant collaboration with Deal Pricing colleagues across all regions. AMER Deal Pricing covers teams in the United States, Canada, and Latin America. Team members are located in Stripe offices and remote locations across the region. WHAT YOU’LL DO You'll be instrumental in providing thought leadership to regional sales teams and senior executives and continuing to develop our framework, approach, and associated processes in order to achieve mutually beneficial deals with our sold Users while mitigating risk to Stripe. In addition to providing key financial insights and recommendations to business partners and Stripe leadership, you'll have a chance to stretch beyond the boundaries of finance through business case development and commercial negotiations with all types of customers across the full suite of Stripe's financial and payment products. Responsibilities * Serve as a key financial and strategic thought partner to specific AMER Go-to-Market sales teams and their leadership in both pricing deals at scale and pricing strategic deals * Be responsible for defining and implementing our pricing and margin guidance and identifying levers for financial uplift * Develop and refine new frameworks to evaluate a deal's attractiveness to Stripe, ensuring alignment between these frameworks, the company's long-range plan, and mutually agreeable outcomes with cross-functional business partners * Maintain up-to-date pricing benchmarks and contribute to team analytical design and production efforts, using this data to enhance our pricing philosophy WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 3+ years of experience in finance or deal pricing at a company, or experience within investment banking or management consulting * A proven ability to build collaborative working relationships with business partners through a combination of influencing and awareness * The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment by driving business results without significant supervision * Excellent financial modeling, verbal and written communication skills PREFERRED QUALIFICATIONS * Experience in the payments or technology sector * Experience presenting findings and recommendations to senior leadership, preferably to sales or go-to-market business partners * Experience with SQL and Tableau or a willingness to learn is a must.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights, and deal support for negotiated users to Stripe's global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large or complex deals, and providing pricing insights and feedback to sales, finance, and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance and Strategy, and Product and there's constant collaboration with Deal Pricing colleagues across all regions. WHAT YOU'LL DO You'll be instrumental in providing thought leadership to regional sales teams and senior executives and continuing to develop our framework, approach, and associated processes in order to achieve mutually beneficial deals with our sold users while mitigating risk to Stripe. In addition to providing key financial insights and recommendations to business partners and Stripe leadership, you'll have a chance to stretch beyond the boundaries of finance through business case development and commercial negotiations with all types of customers across the full suite of Stripe's financial and payment products. RESPONSIBILITIES * Serve as a key financial and strategic thought partner to specific EMEA Go-to-Market sales teams and their leadership in both pricing deals at scale and pricing strategic deals. * Manage pricing approvals and escalations. * Implement our pricing and margin guidance and identify levers for commercial uplift. * Help refine frameworks and processes to evaluate deals and manage pricing activities. * Maintain up-to-date pricing benchmarks and contribute to team analytical design and production efforts, using this data to enhance our pricing philosophy. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 3+ years of experience in finance or deal pricing at a company, or experience within investment banking or management consulting * A proven ability to build collaborative working relationships with business partners through a combination of influencing and awareness * The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment by driving business results without significant supervision * Excellent financial modeling, verbal, and written communication skills * Experience using LLMs and AI agents to conduct research, analyses, and automate work PREFERRED QUALIFICATIONS * Experience in the payments or technology sector * Experience with CPQ solutions * Experience presenting findings and recommendations to senior leadership, preferably to sales or go-to-market business partners