
Toast · Bengaluru
Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve...
Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running
the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase
of growth—one defined by scale, complexity, and a new class of enterprise customers.
Every restaurant is unique, and a restaurant’s menu expresses its individual brand and product offerings. Inside a Toast
restaurant, the definition of the menu becomes the common language between guests, servers, and the kitchen. In our digital
ordering products, a great menu serves as both a billboard and a roadmap to an excellent dining experience. It is the central hub
for restaurant configuration– it determines what guests can order, how the dishes are presented and priced in different contexts,
where they are routed for fulfillment and how they are coursed, how they are prepared, whether the ingredients are still
available, and how they are classified for reporting. A menu is always evolving: kitchens create new dishes, managers experiment
with pricing and presentation, and staff optimize the menu for restaurant operations.
We create products to satisfy the vast breadth of our restaurants, from single-location coffee shops to complex enterprise brands
with thousands of locations. We offer an extremely powerful and configurable menu platform, and our team exists to ensure that
this flexibility can be managed effectively at any scale. This includes feature-rich menu data models, APIs for both first and
third party integrations (eg: DoorDash and other ordering partners), and the user experiences for configuring menus that meet a
vast variety of needs, from complex customer segments (eg: Pizza shops) to our evolving Retail platform.
We are looking for a visionary engineer who is motivated by these challenges and eager to transform our menus architecture to meet
the dynamic needs of our customers and our rapidly growing business. As a Principal Software Engineer on the Menus team, you will
take ownership of this essential function, making strategic technical decisions that enhance our capabilities and ensure
scalability. You will have the opportunity to make a huge impact in a critical space. Your leadership will drive excellence within
the team and influence our broader engineering community, setting new standards and contributing to our collective success.
About this roll* (Responsibilities)
impact.
and API platform.
impactful changes.
organization.
Do you have the right ingredients*? (Requirements)
object-oriented language
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with
tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong
culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations
page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse,
and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our
culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong
culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and
regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide
reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation
to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of
employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we’re building the future of secure, enterprise-grade AI Agents. We’re looking for a Principal Engineer to join our global AI Engineering team. In this role, you will be instrumental in designing and building the intelligent, user-facing experiences and the end-to-end AI solutions that power them. This is a senior individual contributor role for a hands-on engineer who can set technical direction, mentor others, and partner closely with our cross-geo counterparts as part of one global team. What you'll do : * Drive the architecture and design of AI solutions, leading cross-functional initiatives across Product, Design, and Data Science. * Design, build, and refine the core backend services that power our AI solutions, including LLM orchestration, RAG pipelines, and generative AI features. * Build high-performance Agentic Experiences (AX) for web and mobile, engineered for streaming responses and low latency. * Champion observability and operational excellence to ensure our AI services meet enterprise-grade standards for reliability and performance. * Develop robust backend services to power our AI solutions, including LLM orchestration, RAG pipelines, and generative AI features * Enable the successful delivery of key AI projects through technical leadership and hands-on execution. * Mentor engineers, raising the bar on technical craftsmanship and solution quality across the full stack. * Collaborate with cross-geo peers to ensure globally aligned designs, shared roadmaps, and scalable architectures. * Partner with Security, Data, and Infrastructure teams to ensure AI adoption is secure, reliable, and enterprise-ready What we are looking for: * 12+ years in software engineering, with a strong emphasis on backend systems design and development (8+ years in Python preferred). * 6+ years with modern front-end frameworks (e.g., React, Next.js, TypeScript), principles of accessibility (a11y), and an ability to collaborate effectively with Product & Design. * Proven experience building and deploying production-grade AI applications and services. * Experience with agentic frameworks like LangChain, LangGraph, and LangSmith is a strong plus. * Strong background in building distributed systems, microservices, and resilient APIs (REST/GraphQL) on cloud platforms (AWS/GCP/Azure). * Demonstrated ability to influence technical strategy and lead architecture decisions across global teams. * Excellent communication skills with experience working effectively across time zones and cultures. Why Join us: At Okta, you’ll be part of a unified, cross-geo AI engineering team. You’ll work on cutting-edge applied AI projects while shaping the platform foundations that make secure, scalable AI possible at enterprise scale. If you’re passionate about building AI that is smarter, faster, and always secure, this is your opportunity to make an impact. #P8396_3395775 #LI_Hybrid The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Engineering Opportunity We are seeking a Principal Site Reliability Engineer to serve as a technical leader for reliability engineering within Okta's Emerging Products Group (EPG). This role extends beyond operating production systems. You will define technical strategy, influence platform architecture, establish reliability standards, and lead transformational initiatives that improve scalability, resilience, security, and operational excellence for one of Okta's fastest-growing product areas. Initially, you will partner closely with the Spera / Identity Security Posture Management (ISPM) engineering organization to establish reliability strategy, operational excellence, and platform maturity. Over time, you will help drive broader reliability initiatives across EPG and contribute to the evolution of reliability engineering practices across multiple products including Workflows, IGA, PAM, and ISPM. You will work closely with engineering leadership, product leadership, architects, and Staff engineers to shape the future of Okta's cloud infrastructure and reliability practices. The ideal candidate combines deep technical expertise with strong organizational influence and has a proven track record of leading large-scale engineering initiatives that drive measurable business outcomes. What You'll Be Doing Reliability Strategy & Architecture * Define and drive the reliability strategy for critical product and platform services. * Establish standards for availability, resilience, observability, incident management, and operational readiness. * Lead architecture reviews for critical services and platform initiatives. * Partner with engineering leaders to ensure reliability objectives align with business priorities and customer expectations. * Create frameworks, standards, and operational guardrails that enable engineering teams to operate safely at scale. * Guide service architecture toward simplicity, scalability, resilience, and operational excellence. * Drive major initiatives that improve platform maturity and long-term sustainability. Product & Platform Leadership * Own reliability architecture and operational excellence for the Spera / ISPM product area. * Collaborate closely with engineering leadership to establish reliability objectives and technical roadmaps. * Lead large-scale scalability, resiliency, and performance initiatives. * Partner with platform and product engineering teams to build self-service operational capabilities that improve developer productivity while strengthening reliability and security. * Influence technical direction through data-driven recommendations, engineering expertise, and collaborative leadership. * Support highly available, large-scale cloud environments as part of an on-call rotation. ENGINEERING & AUTOMATION * Design, build, and operate large-scale cloud infrastructure and production services. * Develop software, automation, and infrastructure using Go, Python, Terraform, and related technologies. * Eliminate operational toil through automation, tooling, and platform engineering. * Improve deployment safety, operational workflows, and platform consistency through GitOps and Infrastructure-as-Code practices. * Collaborate on modernizing existing workloads and aligning them with evolving platform capabilities. * Lead complex engineering initiatives from conception through production rollout and long-term operational ownership. TECHNICAL LEADERSHIP * Mentor Staff and Senior engineers across multiple teams and organizations. * Lead technical reviews, design reviews, and operational readiness assessments. * Build engineering consensus across teams with differing priorities and objectives. * Help develop the next generation of technical leaders within Okta. * Drive adoption of reliability engineering best practices across EPG. * Share patterns, tooling, and operational practices across Workflows, Inbox, PAM, and ISPM teams. * Influence technical direction through expertise, collaboration, and execution rather than organizational authority. AI & AGENTIC OPERATIONS * Lead the exploration and adoption of AI-assisted reliability engineering practices across EPG. * Design and champion agentic systems that accelerate troubleshooting, incident response, root-cause analysis, and operational decision-making. * Evaluate emerging AI technologies and identify practical opportunities to improve reliability engineering workflows. * Establish best practices for safe, effective, and measurable use of AI within production operations. * Drive initiatives that reduce operational toil and improve engineering productivity through intelligent automation. OUR TECH STACK * Infrastructure/Orchestration: Kubernetes (EKS/GKE), Terraform, Helm, Git, ArgoCD, Gitops * Programming: Golang, Python * Observability: Datadog, Splunk * Data Stores: PostgreSQL, Redis, OpenSearch What We Are Looking For TECHNICAL EXCELLENCE * Extensive experience designing and operating large-scale production systems in AWS and/or GCP. * Deep expertise with Kubernetes in production environments. * Experience designing reliability strategies for Kubernetes-based platforms. * Strong expertise troubleshooting Kubernetes networking, storage, scheduling, scaling, and workload lifecycle challenges. * Extensive experience with Infrastructure as Code technologies such as Terraform and Helm. * Strong software engineering skills in Golang and/or Python. * Experience building internal platforms, developer tooling, and operational automation. * Deep understanding of distributed systems architecture and cloud-native application design. * Strong understanding of cloud networking fundamentals including DNS, service discovery, ingress, load balancing, TLS, traffic management, and multi-region architectures. * Experience operating and troubleshooting distributed data platforms such as PostgreSQL, Redis, OpenSearch, MySQL, Cassandra, or similar technologies. * Experience establishing observability standards, monitoring strategies, and operational best practices across engineering organizations. * Experience with or strong interest in AI-assisted engineering and operational automation. RELIABILITY & OPERATIONAL EXCELLENCE * Strong expertise operating customer-facing production systems at scale. * Deep understanding of reliability engineering principles including SLIs, SLOs, error budgets, capacity planning, and resilience engineering. * Experience leading major incident response efforts and driving long-term operational improvements. * Strong understanding of CI/CD, GitOps, deployment strategies, and automation-first operational practices. * Proven success driving large-scale reliability transformations and architectural modernization efforts. * Ability to balance reliability, scalability, security, customer experience, and engineering velocity. SECURITY & COMPLIANCE * Strong understanding of cloud security fundamentals, IAM, secrets management, and secure infrastructure design. * Experience operating systems within security-sensitive or regulated environments is a plus. * Familiarity with operational controls, compliance requirements, and security best practices in cloud-native environments. LEADERSHIP & INFLUENCE * Demonstrated success leading complex technical initiatives across multiple teams and organizations. * Demonstrated ability to drive technical strategy and influence engineering outcomes across multiple organizations and leadership teams. * Proven ability to influence technical direction without direct organizational authority. * Experience working effectively within globally distributed engineering organizations spanning multiple timezones and cultures. * Strong collaboration, communication, and stakeholder management skills. * Experience mentoring Staff engineers and helping develop future technical leaders. * Ability to translate business objectives into technical strategy and measurable reliability outcomes. * Experience working closely with engineering leadership, architects, and product leaders to drive organizational change. PREFERRED QUALIFICATIONS * Experience operating SaaS platforms serving millions of users. * Experience supporting globally distributed production environments. * Experience leading platform engineering or reliability transformation initiatives. * Experience implementing AI-assisted operational tooling, agentic workflows, or intelligent automation platforms. * Prior experience as a Staff, Principal, or equivalent senior technical leader in Site Reliability Engineering, Platform Engineering, Infrastructure Engineering, or Cloud Operations. #LI-Hybrid #P25309_3469886 The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Principal Engineer/Chief Architect, Coupang Eats Coupang is one of the largest and fastest growing commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. Coupang Eats, one of the fastest growing business units within Coupang, innovates to offer the best customer experience with our fast and convenient food delivery service. We are an interdisciplinary team consisting of Business, Product, Engineering, Sales and Operations focused on building the best food delivery company in the world. Coupang Eats strives to deliver your food faster and safer than ever and offers a seamless one-touch payment to help customers save time paying to spend more time choosing their menu. If you have the technical and leadership aptitude with a passion to drive impact, join us. Role Overview Coupang Eats Engineering builds various products & services for our Customers, Stores (Restaurants/Cafes), Couriers and internal operations. It’s a complex multi-faceted problem that requires optimization across the business (customer experience, merchant management, delivery efficiency & effectiveness) to provide fast and cost-effective experience to our customers and partners. As a senior technical leader in Eats Engineering, you will drive cross-team initiatives that are critical to business growth while ensuring engineering excellence. You will ensure all of Eats Engineering platforms are scalable, extendable, and highly available. You will be comfortable getting into code level details with other engineers and building software. Key Responsibilities * Provide technical leadership to Eats Engineering organization and ensure that our engineers are working on building scalable and fault-tolerant systems * Engage with senior leadership and product owner(s) in developing and executing technical strategy and roadmap ensuring scalability and simplicity * Drive mission critical projects in collaboration with various stakeholders and engineers to solve complex business problems * Own the overall architecture plan and application of best practice architecture, design patterns and ongoing simplification of the system landscape * Dive deep to solve critical system issues. Ideally identify them before they happen and device a plan to address them * Help recruit top tier senior engineers to develop and grow a high performance and impact-driven organization * Develop, mentor, and coach engineers on architecture, design and engineering best practices * Communicate clearly and concisely with the team members, peers and leadership team * Own definition, measurement, and reporting of system and operational metrics Minimum Qualifications * 10+ years of industry experience building B2C scale products, preferably in Java stack and AWS cloud environment * 7+ years of experience in technical leadership roles. Demonstrated experience in driving technical vision and execution at an organization / business unit level * Hands on technical skills in designing, building and delivering scalable and highly available products and services * Solid technical expertise and experience in Java development, system & data architecture, distributed computing & storage, messaging services, caches and performance tuning * Experience collaborating and driving initiatives across globally distributed teams * Data driven, business centric, and a high bias for action and impact. Strong sense of ownership, urgency, and drive * Strong verbal and written communication skills * Bachelor/Master/PhD in Computer Science or Engineering, or related field * Ecommerce / Food Delivery product development experience, a big plus