Customer Service Agent - French Market

Pergolux

En tant que Customer Service Agent France, tu accompagnes les clients tout au long de leur parcours et joues un rôle clé dans le renforcement de la réputation de PERGOLUX pour son service premium et de haute qualité. Grâce à ton empathie, ta connaissance des produits et ta communication claire, chaque interaction reflète les standards d’une marque internationale d’outdoor living inspirée par le design scandinave. Chez PERGOLUX, nous valorisons l’intégrité, l’ambition, l’innovation, l’humilité, la reconnaissance et l’unité — et tu rejoins une équipe internationale engagée à offrir des expériences client exceptionnelles. CE QUE TU FERAS * Fournir un support client professionnel par téléphone, e-mail et (visi)chat. * Répondre aux questions sur les produits et guider les clients avec assurance tout au long du processus de commande. * Gérer les demandes, retours et réclamations en assurant une documentation précise et complète. * Coordonner avec les partenaires logistiques pour garantir des processus de livraison fluides et transparents. * Maintenir les données clients à jour et contribuer à l’amélioration continue des processus afin d’élever la qualité du service. CE QUE TU APPORTES * Tu maîtrises le français (C1) et disposes d’un bon niveau d’anglais (B1) pour communiquer efficacement avec les clients et les collègues. * Tu as 1 à 2 ans d’expérience en service client, idéalement dans l’e-commerce ou un domaine similaire. * Tu fais preuve d’excellentes compétences en communication, avec une approche empathique et orientée solutions. * Tu apprécies un environnement dynamique et collaboratif, avec un fort sens du service. * Tu es organisé(e), sais gérer tes priorités et apprends rapidement à utiliser de nouveaux outils et systèmes. AVANTAGES * Rémunération attractive – Ta performance est récompensée par une rémunération compétitive * Véritable responsabilisation – Tu prends des responsabilités concrètes et as un impact direct sur les résultats de l’entreprise. * Équipe internationale – Tu travailles avec des collègues passionnés à travers l’Europe et bénéficies de perspectives variées. * Réductions outdoor lifestyle – Tu profites de remises exclusives sur les produits PERGOLUX. * Opportunités d’évolution rapide – Dans le cadre de notre forte croissance, de réelles perspectives d’évolution s’offrent à toi. * Culture d’équipe – Tu participes à des événements d’équipe réguliers, des séminaires et à une culture qui célèbre chaque succès. * Programme de leasing vélo – Tu bénéficies d’une solution de mobilité durable et avantageuse pour tes trajets quotidiens. COMMENT POSTULER Envie de nous rejoindre ? Postule via le LinkedIn de PERGOLUX ou consulte la page carrière de PERGOLUX.

TaxiCaller Nordic AB

TaxiCaller is on a mission to transform the transportation industry, providing our cloud services to taxi and bus companies around the world. We grow at a good pace and we are profitable. We are now looking for a new 2nd line support person to our growing customer support team in Linköping. About you ● You have excellent problem-solving skills and the ability to think “outside the box”. ● You possess great computing skills and are interested in all things technical. ● You provide a high level of customer service and have a full understanding of its importance. ● You are a curious and fast learner. ● You communicate clearly, both verbally and in writing (fluency in English is a requirement). This is considered an entry-level position and although we don’t believe that you need specific qualifications to succeed in this role, it is very important that you are interested in tech, and have a basic understanding of computing, cloud-based services, and mobile technology. About the position As a 2nd line support agent, no two days will look the same. Your daily focus will be advising and guiding our 1st line support team, providing them with advanced technical support and assisting them with account management. Over time, you will become an expert in the system and point of contact for anyone internally, you’ll be providing operational and technical support to teams across all of our departments. Your daily tasks will include ● Providing operational, technical and account management support to our 1st line support, sales and KAM teams. ● Supporting our marketing team in content creation, ensuring technical accuracy. ● Supporting our sales teams in sales demos and general technical support. ● Content creation for support resources such as user guides and manual inserts. ● Quality assurance and the development of internal training material. ● Contribution to developing new internal processes and policies. It will be considered an advantage if ● You speak additional languages, especially Swedish, Finnish, French, or Spanish. ● You have experience in technical support, ideally in an international environment. ● You have a basic understanding of software, APIs and mobile applications. This is a great opportunity to work as part of an ambitious team whose goals are centred around growth and scalability with a strong focus on the customer experience. Your efforts will have a direct influence on how we develop and you will help to shape TaxiCaller for the future. We’re a young company and the possibilities and career opportunities will only grow along with our success. You can learn more about working with us here: https://www.taxicaller.com/en/careers and here www.linkedin.com/company/taxicaller. Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. Some of the things you’ll be doing: * Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved * Juggling priorities to ensure that members get the best support experience * Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits * Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks WHAT WE ARE LOOKING FOR: * Proficient in Bengali language (read and speak) * Excellent spoken and written English skills * You have 1-4 years of experience as a customer support associate * You understand and have worked with customer satisfaction metrics * You can attend to all the customer queries, comments and concern posted to the company social media platform * You can review all social media posts for accuracy * Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira * You are confident talking with our customers to help them get the most from their current account * Passion for problem-solving and finding solutions to difficult situations * You are always on the lookout for recurring issues and help create new workflows to solve them * Strong organisational skills * Experience working in customer service for the finance industry * Excellent computer skills * You have some experience working in startups WHAT YOU'LL GET IN RETURN: * Competitive salary * Self & Family Health Insurance * Term & Life Insurance * OPD Benefits * Mental wellbeing through Plumm * Learning & Development Budget * 15 days of Privilege leaves * 12 days of Casual leaves * 12 days of Sick leaves * 3 paid days off for volunteering or L&D activities   TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.