Senior Customer Success Manager

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. YOUR MISSION: At lemon.markets, you’ll own and grow partner/customer relationships end-to-end, from onboarding to launch, day-to-day operations, and expansion. As our Senior Partner Manager, you’re the partner’s main point of contact and their strongest internal advocate, orchestrating cross-functional teams to help partners build successful investment products on top of lemon.markets. Our partner universe is currently evolving: alongside our direct business, where we typically work with fintechs and neobanks, we were recently acquired by dwpbank and are now building a combined offering with them. This means we’ll be welcoming a new wave of partners, with a strong focus on German banking partners, who will onboard through the joint motion and be supported by Partner Management from day one. Your role is to make this journey feel customer-centric, structured, and straightforward, while ensuring we meet the regulatory and operational standards required to scale safely and sustainably. IN THIS ROLE YOU WILL: * Support partner onboarding: While the Launch Manager leads the end-to-end onboarding from handover/intake to go-live, you’ll be involved from day one—partnering closely with Launch Management and internal teams to align on timelines, unblock topics, and ensure a smooth, successful launch. * Lead day-to-day partner management: Act as the single point of contact post-launch, run partner cadences, manage escalations, and represent partner needs internally. * Ensure regulatory & outsourcing readiness: Drive third-party risk, compliance, and outsourcing requirements end-to-end and help define/manage SLAs where relevant. * Drive partner growth: Identify expansion opportunities, translate them into concrete initiatives, and validate business cases to grow partner value and revenue. * Collaborate cross-functionally to improve product-market fit: Partner closely with Go-to-Market, Product, Brokerage, and Operations to feed insights back into our product and services. * Build and scale the Partner Management function: Develop frameworks, playbooks, and standards, and document learnings to continuously improve how we work. YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU: * Bring extensive experience in B2B Partner Management, Onboarding, or Project/Program Management, and you’re used to taking clear ownership of cross-functional delivery, driving outcomes beyond your own team. * Have experience in the financial industry, ideally in a brokerage, brokerage-related environment, fintech, or banking context and you can quickly build a strong understanding of our business. * Have experience managing a diverse partner portfolio across fast-moving fintechs/neobanks and (larger) German banks/corporate banks, adjusting your style to different decision-making cultures and stakeholder landscapes. * Have hands-on exposure to regulatory environments and have worked closely with Risk, Compliance, and Outsourcing / vendor management functions to keep delivery smooth while staying within the guardrails. * Understand end-to-end partner management and enjoy owning the full lifecycle: onboarding → launch → day to day management → growth/expansion. * Communicate exceptionally well in English and German (C1+) building trust quickly, leading tough conversations calmly, and keeping momentum across senior internal and external stakeholders. HOW WE TAKE CARE OF YOU: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. YOUR MISSION: At lemon.markets, we're building the infrastructure that powers the next generation of investment products. As we scale, and navigate an incoming wave of new regulations, we need a sharp, experienced legal mind to join our growing Legal team. This is not a standard in-house legal role. We are a frontrunner in a fast-moving, largely uncharted space, and the legal work reflects that: highly creative, non-standard, and intellectually stimulating at every turn. If you are energised by the idea of helping define what the rulebook looks like rather than just following it, you'll feel right at home here. You will work closely with our General Counsel and an experienced Legal team, taking on a high degree of personal ownership with strong visibility to senior management, including our Managing Directors and Founder. You will: * Own the contract work. The majority of your time will be spent drafting contracts from scratch. Because lemon.markets operates in a non-standard space as an infrastructure provider, templates rarely exist. You'll be creating the language that makes novel investment products legally enforceable. * Review and negotiate agreements received from partners, clients and counterparties, and represent lemon.markets' interests with confidence in negotiations — including with German-speaking counterparties. * Enable product development. You act as a critical legal checkpoint for ideas coming from our Product and Sales teams. Your role is to translate innovative concepts into legally feasible and properly documented offerings, or flag where something simply can't be done. * Monitor regulatory developments particularly in securities law (Wertpapierrecht), capital markets law (Kapitalmarktrecht) and banking law (Bankrecht). Translate regulatory changes into concrete contract language and proactively communicate their impact across the organisation. * Support the General Counsel in shaping the company's legal strategy, including our European expansion. * Collaborate cross-functionally with inter alia Compliance, AML, Data Protection, and other teams who will regularly seek your input. * Advise senior leadership. You'll have direct visibility to the Managing Directors and Founder, both as subject-matter expert and as a deputy to the General Counsel. You will be successful in this role if: * You are a fully qualified German lawyer (Volljurist) with strong academic foundations and 3 to 8 years of post-qualification experience (PQE). * You have solid, hands-on expertise in securities law (Wertpapierrecht), capital markets law (Kapitalmarktrecht), and/or banking law (Bankrecht), ideally gained at a major law firm, Fintech or Banking environment. * You have strong foundations in contract law and are comfortable by the challenge of drafting agreements where no template exists. * You operate confidently in both German and English at C1 level (near-native). What matters is your ability to negotiate and advise at the highest level in both languages. * You are genuinely autonomous: when a task lands on your desk, you drive it forward without waiting to be told. * You can translate complex legal questions into plain language that engineers, product managers and business teams can understand and act on. * You are resilient and creative, you won't be rattled by the absence of precedent; instead, you'll see it as an opportunity to think outside the box. * You enjoy working in a multicultural, interdisciplinary team and thrive in environments where collaboration across functions is part of everyday life. * You are curious and open-minded, willing to explore adjacent areas of law as our business evolves. How we take care of you: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 📌 Part-time friendly: This role is part-time friendly, with a minimum commitment of 25 hours/week. We’re flexible and happy to discuss a working model that fits your availability while meeting the needs of the team. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com

PAIR Finance

BEREIT, DEN MARKT ZU VERÄNDERN? PAIR Finance verändert seit 2016 das Forderungsmanagement in Europa - durch die Kombination von moderner Technologie und KI-gestützter Kommunikation helfen wir unseren Mandant*innen, offene Forderungen effizient und zugleich respektvoll einzutreiben. Datenschutz spielt dabei eine zentrale Rolle: Wir sind in mehreren EU-Ländern tätig und verarbeiten sensible Daten von Verbraucher*innen und Mandant*innen - entsprechend hoch sind die Anforderungen an unsere Datenschutz-Compliance. Zur Verstärkung unseres Legal & Compliance Teams suchen wir einen (Senior) Data Protection Counsel (m/w/d) der als fachliche Eskalations- und Beratungsstelle fungiert, unsere Datenschutzdokumentation weiterentwickelt und uns bei Behördenverfahren, Vertragsprüfungen und der Umsetzung datenschutzrechtlicher Anforderungen in verschiedenen EU-Ländern unterstützt. Klingt das nach deiner nächsten Herausforderung? Wir freuen uns auf deine Bewerbung! WAS DU BEI UNS BEWEGEN KANNST: * Datenschutzmanagement: Pflege und kontinuierliche Weiterentwicklung der Datenschutzdokumentation in der PAIR Finance Gruppe, insbesondere des Verzeichnisses von Verarbeitungstätigkeiten (Art. 30 DSGVO), der Datenschutz-Folgenabschätzung (DSFA) und in Abstimmung mit dem Bereich IT Security der zugehörigen technisch-organisatorischen Maßnahmen sowie der Datenschutzrelevanten Informationen, Konzepte und Vereinbarungen mit Bewerbenden und Mitarbeitenden in Kooperation mit dem Bereich P&O * Eskalations- und Beratungsstelle: Fachliche Eskalationsstelle für das operative Datenschutzteam bei komplexen datenschutzrechtlichen Fragestellungen und bei der Bearbeitung von komplexen Betroffenenanfragen (v.a. nach Art. 15 ff. DSGVO); Mitwirkung bei der Beratung des Managements zu Datenschutz-Compliance bezogenen Themen (inkl. IT-rechtlichen Fragestellungen) * Begleitung von Behörden-/Gerichtsverfahren: Inhaltliche Begleitung bzw. Unterstützung und Koordination aufsichtsbehördlicher und gerichtlicher Verfahren und Anfragen sowie Vorbereitung von Stellungnahmen ggü. Datenschutzbehörden * Vertragsmanagement: Prüfung, Erstellung und Verhandlung datenschutzrechtlicher Verträge bzw. Aspekte mit (künftigen) Mandant*innen, Dienstleister*innen und anderen Kooperationspartnern, wobei Du eng mit unserem Legal Commercial Team und dem Bereich Procurement wie auch IT Security zusammenarbeitest * Monitoring & Implementierung gesetzlicher Vorgaben: Unterstützung bei der Umsetzung datenschutzrechtlicher Anforderungen aus den verschiedenen Jurisdiktionen, in denen PAIR Finance tätig ist * Schulungen und Wissensmanagement: Übernahme von fach- bzw. abteilungsspezifischen Schulungen (z.B. Privacy by Design) für Kolleg*innen * Zusammenarbeit und Qualitätssicherung: Enge Kooperation mit der Data Protection & AI Governance Counsel, dem Datenschutzbeauftragten und dem Bereich Quality Management und Customer Advocacy sowie ggf. extern beratenden Kanzleien zur Überprüfung und Anpassung von Prozessqualität * Mitwirkung bei Audits: Mitwirkung bei der Durchführung von Unternehmensaudits (z.B. wenn PAIR Finance auditiert wird) sowie auch Mitwirkung bzw. Übernahme von Audits bei Dienstleistern/Kooperationspartnern WAS DU DAFÜR MITBRINGEN SOLLTEST: * Juristische Ausbildung mit Bezug zur Stelle, bestenfalls nachgewiesen durch entsprechende Schwerpunkte oder (Zusatz-)Qualifikationen.   * Die Volljuristen-Qualifikation (zwei Staatsexamen) ist ein Pluspunkt; gleichermaßen willkommen sind Kandidat*innen mit einem juristischen Abschluss/Staatsexamen oder einem überdurchschnittlichen Abschluss im Wirtschaftsrecht sowie Absolvent*innen mit einschlägiger Berufserfahrung aus anderen Jurisdiktionen (z.B. Polen, Spanien, Italien, Frankreich).   * Mindestens zwei Jahre einschlägige praktische Berufserfahrung im Datenschutzrecht in den für die Stelle maßgeblichen Bereichen. * Erfahrung im Stakeholdermanagement, z.B. auch im Umgang mit Aufsichtsbehörden ist von Vorteil * Vertiefte Kenntnisse im Datenschutz-(DSGVO, DSG) und IT-/Software-/Urheberrecht sowie zur Datensicherheit, idealerweise mit Bezug zur Paymentbranche sind von Vorteil sowie Kenntnisse im Zivilrecht wie auch Verwaltungsverfahrensrecht * Starkes Interesse an rechtlichen, technischen und wirtschaftlichen Zusammenhängen * Fähigkeit, anderen Fachabteilungen komplexe rechtliche und technische Zusammenhänge verständlich zu erklären * Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift, weitere Fremdsprachen (z.B. Französisch, Italienisch, Spanisch, Schwedisch) sind ein Plus * Motivation in einem internationalen, regulierten und innovativen Umfeld zu arbeiten und in einem großartigen Legal & Compliance als weiteres Zahnrad tätig werden zu wollen WAS WIR DIR BIETEN: Standort & Arbeitsmodell * Berlin (Charlottenburg) - Hybrid  * Innerhalb der Probezeit (6 Monate): 2–3 Tage pro Woche im Office * Danach mindestens 1-2 Tage/Woche Vergütung & Benefits * Betriebliche Altersvorsorge & Zuschuss zum Deutschlandticket * Zugang zu Corporate Benefits (exklusive Rabatte & Angebote) * Unbefristeter Vertrag, flexible Arbeitszeiten & 28 Tage Urlaub Wachstum & Entwicklung * Individuelles Learning Budget & Zugang zu Sprachkursen * Strukturiertes Onboarding mit klaren Zielen ab dem ersten Tag * Kontinuierliches Mentoring durch ein internationales, erfahrenes Team * Fokus auf Ownership, schnelle Lernkurven und echte Entwicklung Culture & Team * Flache Hierarchien mit einer transparenten und wertschätzenden Feedbackkultur * Regelmäßige 1:1s, All-Hands & Performance Cycles * Diverse, internationale Teams (30+ Nationalitäten) * Sommer- und Weihnachtsfeiern sowie regelmäßige Teamevents * Office-Life mit regelmäßigem gemeinsamen Frühstück, Kicker & saisonalen Events WER IST DEINE ANSPRECHPERSON? Deine Ansprechpartnerin für diese Stelle ist Jasmin Baldrich. Solltest du Fragen haben, schreib uns gerne eine Mail an jobs@pairfinance.com – wir freuen uns, von dir zu hören! Mehr über PAIR Finance und unsere Arbeitswelt findest du auf unserer Website und auf unserer Karriereseite.