Technical Program Manager (Germany)

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: Parloa is building the AI platform that enterprises trust with their most important conversations. That trust starts with security — and we need someone to own it entirely. As Director of Security, you won't just manage a team. You'll shape how a fast-scaling AI company thinks about security from the ground up: building the strategy, the culture, and the systems that protect our platform, our customers, and the data they entrust to us. You'll lead our SecOps team within Tech Platform, partner across IS&T and Internal IT, and be the person our customers look to when they need confidence that Parloa takes security as seriously as they do. This is a builder role. If you want to define what security looks like at an AI-native company — not inherit someone else's playbook — this is it. AREAS OF OWNERSHIP: * Define and execute the product and platform security strategy — building the programs, tooling, and practices that scale with a fast-growing AI platform. * Lead and grow the security team — hiring exceptional talent, developing senior leaders, and fostering a culture where security is every engineer's responsibility. * Own application security across the SDLC — embedding secure coding practices, SAST/DAST/SCA tooling, threat modeling, and architectural security reviews into engineering workflows, enabling velocity without compromising safety. * Design and implement security architectures for cloud-native applications, Kubernetes workloads, and CI/CD pipelines. * Build and run the detection and response program — developing threat detection capabilities, tuning alerting and telemetry, and leading incident investigations, containment, and postmortems with technical rigor. * Drive cloud security posture across our AWS/GCP infrastructure, covering identity and access, network segmentation, secrets management, and infrastructure-as-code security. * Be Parloa's product security voice in customer engagements — fielding security questionnaires, supporting enterprise due diligence, and translating technical posture into customer confidence. * Advance AI-specific security practices — securing LLM pipelines, model interactions, prompt injection surfaces, and data handling across the platform. * Collaborate with IS&T on shared boundaries — coordinating on incident escalation, identity systems, and compliance requirements where product and corporate security intersect, without duplicating ownership. * Establish security metrics that matter — proving that product security posture is measurably improving, not just maintained. WHO YOU ARE: * 12+ years in security, with at least 5 years leading security teams, ideally in product or application security at a SaaS or platform company. * Deep hands-on experience securing cloud-native, containerized environments (AWS/GCP, Kubernetes) — you can still roll up your sleeves when it matters. * Strong application security background — you understand secure architecture, common vulnerability classes, and how to shift security left without slowing engineering down. * Proven detection & response expertise — you've built or significantly improved SOC/detection capabilities and led incident response in production environments. * Effective communicator across audiences — you can translate product security risk into business terms for executives and customers, and dive into technical detail with engineers. * Familiarity with compliance frameworks (SOC 2, ISO 27001) as they relate to product security controls — you've contributed to audits and customer security reviews, even if GRC ownership sits elsewhere. * Genuine curiosity about AI security — experience securing LLM-based systems is a strong plus, but a sharp instinct for emerging risk is what counts. OUR ENGINEERING VALUES: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: * Earn Trust – act with transparency and reliability. * Obsess Over Customers – always start with the customer problem. * Think Big – set bold goals and pursue them fearlessly. * Have Integrity – do the right thing, especially when it’s hard. * Disagree & Commit – debate with candor, align fast, and deliver. * Own It – take full responsibility for outcomes, not just tasks. * Dive Deep – master the details without losing sight of the big picture. * Bias for Action – move fast, decide quickly, iterate fearlessly. * Deliver Value – measure success by customer and business impact. * Insist on the Highest Standards – raise the bar continuously. * Go the Extra Mile – make the impossible possible. * Hire & Elevate the Best – raise the bar with every hire   OUR RECRUITING PROCESS: Recruiter video call → Technical Peer Interview → Expert interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We're looking for a Technical Program Manager to join our expanding Product and Innovation team. This position will manage Programs that span the entire Product, Engineering and UX organizations. Interactions with and presentations to Engineer teams, Engineering leaders, Product leaders, Executives and third party vendors will be common. We are looking for a Technical Program Manager who can bridge communication between technical teams and product focused groups and leaders. This position will report to the Director, Technical Program and Operations.  You will: * Coordination, monitoring and reporting within the enterprise and external partners * Project planning and support for our engineering teams * Design processes that scale to support our rapidly growing business * Develop schedules, adhere to milestones and keep other team members on task * Recognize and prioritize issues, and collaborate for timely resolution * Identify risk factors, develop and execute mitigation plans * Drive regular status updates to ensure transparency and maximize efficiency * Facilitate open communication among differing personalities and work styles * Perform other duties as assigned  You have: * 4+ years of experience in Project Management, Program Management, Change Management, or experience leading large organization-wide programs * Experience managing cross-departmental processes * Experience leading successful projects from start to finish * A talent for empathizing with employee and customer challenges, with a focus on user experience * Critical problem solving skills to navigate complex issues, manage partners, all while being a great team-player * Excellent written and verbal communication skills * Experience in a high-growth company  * Business related degree, or equivalent experience * Legally eligible to work in India on an ongoing basis  * Fluency in English is required    Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Kiron Open Higher Education

ABOUT THE PROGRAM: Kiron is delivering Skill IT Up, a free six-month blended online upskilling program targeting the role of IT Operations & AI Support Specialist. The program is part of the federal IQ - Integration durch Qualifizierung initiative, funded by ESF+ and BMAS, and is designed for people with a migration or refugee background seeking to build sustainable careers in Germany's IT sector. The program combines technical IT training, AI literacy, German workplace language development, and career coaching. Learners work primarily through self-paced content on platforms including DataCamp and Coursera for Impact, with live tutoring sessions providing structured academic support and applied guidance. The first cohort launches in mid-July 2026, with subsequent cohorts running through December 2028. ABOUT THE ROLE We are seeking two experienced freelancers to support us as IT Operations & AI Support Tutors. You will facilitate weekly live group tutoring sessions for Skill IT Up learners, primarily from August 2026 onwards. Two tutors will work in parallel, each supporting one of two learner groups drawn from the same cohort (approximately 20-25 learners per group). This parallel structure ensures manageable group sizes and continuity of support. Sessions follow an open-ended drop-in Q&A format, responding to learners' questions and challenges as they arise from the curriculum. Tutors will also occasionally design short micro-project assignments to deepen applied learning, discussed collectively in the following session. Most assignment design work is expected to take place in the first months of the contract, so that a shared roadmap is in place from the outset. YOUR TASKS You will: * Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format * Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems * Occasionally design and introduce short micro-project assignments discussed in the following tutoring session; most assignment design should be completed in the early weeks of the contract * Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact) * Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress * Provide brief asynchronous support between sessions * Contribute structured feedback on learner progress and program quality YOUR PROFILE * Demonstrable professional experience in IT operations, IT support, sysadmin, cloud operations, cybersecurity or a closely related technical field * Sound, up-to-date knowledge of IT tools, platforms, and workflows relevant to the target role, including common helpdesk and ticketing environments, cloud operations (ideally Microsoft Azure / AZ-900) and relevant security, compliance, and identity aspects (ideally across Microsoft Azure and Microsoft 365 / SC-900), AI-assisted IT support * Familiarity with the German IT job market and workplace context * Experience in training, teaching, mentoring, or facilitation * Good communication skills in both English and German (C1 level or above in each) * Ability to explain complex technical topics clearly and accessibly to learners at an intermediate level Nice-to-have * Prior teaching, mentoring, or tutoring experience, particularly in a technical domain * Relevant certifications such as CompTIA A+, Microsoft AZ-900 / SC-900, or similar * Experience working with or for people with a migration or refugee background * Comfort working with diverse, international learner communities and intercultural sensitivity * Familiarity with blended or digital learning environments * Knowledge of AI tools used in IT operations or support contexts OUR OFFER * Weekly commitment: approximately 1.5-2 hours (1 hour live session + 30 minutes async support), with additional time in the first weeks for onboarding and assignment design * Contract start: 1 August 2026 * Hourly rate: 28 - 35€/hour gross * Fully remote - sessions delivered via Zoom * Opportunity to contribute to a meaningful, ESF+-funded programme supporting migrants and refugees into Germany's IT sector * Possibility of continuing involvement in future Skill IT Up cohorts (running through December 2028)