Account Management Working Student (m/w/d)

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. THE MISSION Wolt is scaling at a breathtaking pace, and our Enterprise Restaurants Team is the engine behind our global growth. We aren't just looking for an account manager; we are looking for a strategic architect. You will lead the charge in activating and growing Wolt’s relationships with the world’s most iconic restaurant brands. This role sits at the intersection of high-stakes business development and best-in-class account management. What you build here won't just impact one market, it will define our strategy across 30+ countries and set the gold standard for our global partners like Deliveroo and DoorDash. WHY YOU SHOULD BE EXCITED * Architect the Blueprint: Lead the end-to-end strategy for our largest partners, from initial pilot and massive rollouts to long-term sustainable growth. * Drive Innovation: Solve complex, partner-specific challenges including POS integrations, bespoke reporting, and operational overhauls that move the needle for the entire industry. * Influence at the Highest Level: You won't just be "managing"; you’ll be using deep data insights to sell Wolt’s full suite of products to C-suite executives at top-tier global brands. * Cross-Functional Command: Act as the "glue" between our partners and Wolt’s Product, Marketing, Legal, and Finance teams to turn ambitious ideas into reality. WHO YOU ARE We are looking for a rare blend of analytical rigor and visionary leadership. You are likely a fit if: * You are a Seasoned Strategist: You have 5+ years of experience in high-impact environments such as management consulting, investment banking, strategy & ops, or leading a startup from seed to exit. * You Speak the Language of Data: You are comfortable with SQL and AI, using data not just to report, but to tell a story and drive decisions. * You Build and Lead: You have experience managing multifunctional teams, including Design, Engineering, and Finance, and know how to align them toward a single, ambitious goal. * You are a Master Communicator: You are as comfortable presenting a long-term vision to a Top-10 Partner CEO as you are diving into the weeds with our internal product teams. * You Think Big Picture: You don't just hit targets; you develop formalized goals that level up both the partnership and Wolt’s entire global ecosystem. THE IMPACT In this role, your success is Wolt's success. By refining how we manage our largest enterprise partners, you ensure that Wolt remains the most trusted and effective platform for the world’s biggest restaurant groups. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity, and earnings to local communities. From food and retail delivery to merchant services and business tools, we build products that help merchants grow while delivering exceptional customer experiences. We are looking for a Manager, Merchant Operations to join our Merchant Operations team. In this role, you will drive operational excellence, performance management, and execution across key Merchant Success programs and initiatives. You will work closely with country, regional, and global stakeholders to ensure teams are aligned, performance is tracked effectively, and strategic priorities are translated into measurable outcomes. This is a highly cross-functional role with significant exposure to senior stakeholders and the opportunity to influence how merchant operations scale across Wolt. WHAT YOU'LL BE DOING As a Manager, Merchant Operations, you will be responsible for driving performance visibility, operational rigor, and execution across a portfolio of merchant-focused programs. You will act as a connector across teams, ensuring priorities are clear, progress is tracked, risks are surfaced early, and teams have the support needed to deliver results. Day-to-day in this role you'll: * Maintain and distribute recurring business reviews, performance reports, and operational updates across Self-Service Adoption, Early Merchant Success, Merchant Success Tooling Operations, and other assigned programs. * Monitor country, regional, and global performance against agreed KPIs, targets, and delivery milestones, ensuring visibility across stakeholders. * Drive accountability and follow-up on key initiatives, ensuring actions are executed consistently across countries, regions, and global workstreams. * Identify performance gaps and opportunities, highlighting overperforming and underperforming markets, initiatives, and programs while escalating risks where necessary. * Analyze trends, conduct root cause analyses, identify operational bottlenecks, and recommend actions to improve outcomes. * Provide consultative support to country and regional teams, helping them understand performance drivers, prioritize actions, and adopt best practices. * Partner closely with Product, Analytics, Account Management Excellence, B2B Marketing, regional teams, country teams, and leadership stakeholders to remove blockers and accelerate progress. * Build, document, and scale operational best practices across markets to improve performance, tooling adoption, execution quality, and consistency. * Continuously improve reporting frameworks, operational processes, and performance management mechanisms to ensure teams have actionable insights. * Develop and refine operating models, tactical action plans, and longer-term roadmaps across Merchant Success programs and strategic initiatives. * Coordinate cross-functional stakeholders to maintain momentum, align priorities, and ensure successful delivery of business objectives. OUR HUMBLE EXPECTATIONS * 4+ years of experience in consulting, operations, technology startups, strategy, business operations, or related fields. * Proven experience solving complex business problems and translating ambiguity into structured initiatives with measurable outcomes. * Strong growth mindset with a track record of driving change, improving processes, and identifying scalable solutions. * Hands-on approach with the ability to move seamlessly between strategy and execution. * Strong analytical and problem-solving capabilities, with experience using data to drive decisions. SQL experience is a plus. * Demonstrated ownership and project management skills, with the ability to lead initiatives across multiple stakeholders and workstreams. * Ability to manage competing priorities, deliver results under tight timelines, and operate effectively in fast-changing environments. * Excellent communication and stakeholder management skills, with the ability to influence without formal authority and align teams around shared goals. * Experience working cross-functionally with Product, Analytics, Operations, Commercial, or Marketing teams. * Bachelor's or Master's degree in Business, Engineering, Economics, Computer Science, or a related field is a plus. WHAT WE OFFER * A unique opportunity to shape the future of Merchant Operations across one of the world's leading local commerce platforms. * A high-impact role with visibility across country, regional, and global teams. * The chance to work on strategic initiatives that directly influence merchant success, operational performance, and business growth. * Collaboration with talented colleagues across Product, Analytics, Operations, and Commercial functions in a truly international environment. * Significant ownership and autonomy, with the ability to drive meaningful business outcomes from day one. * A fast-paced, entrepreneurial culture that values curiosity, continuous improvement, and execution excellence. * Excellent opportunities for professional growth and career development within Wolt and DoorDash. NEXT STEPS After submitting your application, our Talent Acquisition team will review your profile. Successful candidates will typically progress through the following stages: 1. Initial conversation with Talent Acquisition. 2. Hiring Manager interview focused on your experience, leadership approach, and operational impact. 3. Business case or practical assessment designed to evaluate your analytical thinking, problem-solving, and stakeholder management capabilities. 4. Final interviews with key cross-functional stakeholders and leadership team members. Throughout the process, we'll ensure you have a clear understanding of the role, team, and opportunities for impact and growth at Wolt. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, our mission is to bring joy, simplicity, and earnings to neighborhoods — and our restaurant partners are at the heart of that mission. In Germany, our Post Activation team owns the most decisive stretch of a merchant's journey: the first weeks after they go live, when the right support turns a new partner into a thriving, long-term business on Wolt. We're now hiring a Team Lead for Post Activation. This is a hands-on leadership role where you'll guide a team of specialists across our German offices, helping newly launched merchants find their footing, grow their orders, and stay available to customers from day one. WHAT YOU’LL BE DOING As Team Lead for Post Activation, you'll own how thousands of merchants experience their first 28 days on Wolt. You'll lead a distributed team responsible for early merchant success — measured by whether partners reach their Magic Moment, stay reliably online, and build the habits that set them up to grow long after the post-activation window closes. Your focus will be on merchant outcomes, team development, and turning operational and performance insights into better processes across the merchant lifecycle. DAY-TO-DAY IN THIS ROLE YOU’LL: * Lead and develop a team of ~9 Post-Onboarding Success Specialists based across our German offices, owning their coaching, performance, and growth. * Drive the team's core outcomes: Magic Moment achievement (12 orders in the first 28 days), F28D availability, and merchant self-sufficiency (Portal adoption and platform proficiency) across your merchant portfolio. * Set the standard for how the team supports merchants — availability and app usage, menu and image quality, campaign and Ads setup, and platform education that helps partners succeed independently. * Turn performance data into strategy: analyze why venues miss their Magic Moment, size the biggest levers, and decide where the team should focus to move the metric — not case by case, but at portfolio level. * Design scalable processes and playbooks: replace one-off manual work with repeatable workflows, standardized merchant journeys, and self-service enablement, so the team's impact scales beyond individual effort. * Help shape where the function goes next — embracing change and helping develop new ways of measuring and driving merchant success as the business evolves. * Own the feedback loop with Onboarding and partner with Sales, Account Management, Menu, Photo, and Analytics to fix root causes upstream and improve the handover into long-term management. * Recruit, onboard, and coach new team members for long-term success. OUR HUMBLE EXPECTATIONS * 5+ years of experience in account management, merchant/customer success, or operations, including proven experience leading and developing a team * Experience leading distributed or multi-location teams, ideally across different sites or regions * Strong analytical and strategic thinking: you can dig into performance data, identify what's driving results, and translate findings into clear priorities and action * A track record of owning performance metrics and improving them through structured, scalable solutions rather than one-off fixes * Proficiency with analytics and BI tools such as Looker, Power BI, or Tableau * Strong prioritization and organizational skills, and sound judgment in a fast-changing environment * Comfort with ambiguity and change, treating evolving priorities and new metrics as an opportunity rather than a disruption * Excellent communicator in both German and English * Willingness to travel regularly to other German offices to support your team on the ground * Bachelor's or Master's degree WHAT'S IN IT FOR YOU * A chance to shape how Wolt sets up thousands of restaurant partners for success across Germany * Full ownership and accountability in a fast-moving environment * Independent work in a dynamic, international team * A fast-growing tech company with many career opportunities * Attractive salary package * A local office in Berlin, Hamburg, Cologne, Frankfurt, or Munich * Discount on Wolt orders * Modern work equipment * Various soft drinks, coffee and fruits in the office * Urban Sports Club membership subsidy * Deutschland Ticket subsidy * Weekly all-hands meetings and regular team events * Flexible working hours policy + 30 days of paid vacation NEXT STEPS If you're excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.