Customer Success Manager Erneuerbare Energien (m/w/d)

Security Research Labs

ABOUT US: SRLabs is home to knowledge leaders securing critical infrastructures in finance, energy, and telecommunications. We focus on hands-on hacking resilience—not compliance—by combining cutting-edge hacking research with impactful consulting for innovation leaders passionate about pioneering technologies. What makes us unique? We are a diverse team of experts from all over the world, blending skills in consulting, research, and cybersecurity. This allows us to create impactful security solutions that shape the future of organizations and critical infrastructures. Our growing team thrives on collaboration, curiosity, and innovation. YOUR RESPONSIBILITIES We are looking for a Customer Success Manager to bridge the gap between our technical teams and our clients. In this role, you will ensure that our clients derive maximum value from SRLabs’ cybersecurity services, building long-term relationships and supporting their security evolution journey. A significant portion of your clients will be the primary customers of Autobahn Security, a partner company providing a cutting-edge vulnerability management SaaS platform. Your role will involve helping these clients understand, implement, and sustain effective vulnerability management practices using Autobahn Security’s tools, alongside SRLabs' consulting expertise. Your Responsibilities * Build and maintain strong, trust-based relationships with your assigned clients, with a focus on Autobahn Security’s primary customers. * Act as the primary point of contact for client onboarding, ensuring smooth transitions from sales to active project engagement. * Partner with clients to understand their goals and develop tailored strategies to enhance their security posture, leveraging both SRLabs’ consulting and Autobahn Security’s SaaS platform. * Collaborate with SRLabs’ experts and Autobahn Security teams to help prioritize and translate technical insights into actionable recommendations for clients. * Facilitate the troubleshooting process and stay in touch with engineers to report the fixes to customers for the smooth user experience of the Autobahn Security tool. * Proactively identify opportunities for deeper engagement and align them with client needs. * Support clients in adopting new processes and frameworks to strengthen their cybersecurity capabilities. * Regularly measure and communicate success metrics to stakeholders at all levels. WHAT DO YOU BRING? * 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in technology or consulting. * Fluency in German and English are required. * Familiarity or previous experience with vulnerability management or SaaS platforms. * Knowledge of cybersecurity concepts or prior experience in the industry is a plus. * Exceptional organizational, communication, and presentation skills, with the ability to explain technical concepts to diverse audiences. * Strong problem-solving skills and a proactive approach to identifying and addressing client needs. * Proven ability to manage multiple clients, tasks, and priorities effectively. * Passion for helping clients succeed and developing long-lasting professional relationships. WHAT AWAITS YOU WITH US? * Join a diverse team of passionate cybersecurity professionals. * A role where you contribute directly to helping organizations master their security challenges. * Opportunities to collaborate with researchers, consultants, and the Autobahn Security team on cutting-edge projects. * Flexible working arrangements, including home office options. * 30 days paid vacation. * Competitive salary and a wide range of benefits, including a BVG pass, gym membership discounts, and German lessons. * Regular company retreats focused on team building, knowledge sharing, and fun. * Professional development opportunities through internal training, certifications, and education programs. APPLY NOW We are looking forward to getting to know you! SRLabs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team.

JetBrains

ABOUT JETBRAINS  At JetBrains, code is our passion. JetBrains is a global software company specializing in the creation of intelligent, productivity-enhancing tools for software developers and teams. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 90 Fortune Global Top 100 companies are JetBrains customers. About the role As a Key Accounts Manager for Enterprise clients, you will be the strategic partner and trusted advisor for our largest enterprise accounts. Your primary responsibility is to nurture and grow relationships with key stakeholders and users within these organizations, ensuring they realize maximum value from our solutions. You’ll act as a single point of contact, advocate on their behalf within the company, and work cross-functionally to align our resources and support the customer’s ongoing success. Your focus will be on customer satisfaction, retention, and growth, ensuring a smooth and mutually beneficial partnership. Key Responsibilities * Build and Maintain Relationships: Establish and strengthen connections with key stakeholders, decision-makers, and users to build trust and align on mutual goals. Understand their objectives and serve as their strategic advisor. * Customer Success Planning: Develop a deep understanding of each customer’s business priorities, and build tailored success plans to align with these objectives, focusing on product adoption, utilization, and expansion. * Proactive Account Management: Monitor customer engagement and proactively address any risks or issues that could impact satisfaction or retention. Collaborate with internal teams to resolve escalations promptly. * Growth and Expansion: Identify upsell, cross-sell, and renewal opportunities by educating decision-makers on the full value proposition of our product suite. Partner with sales teams to capitalize on expansion opportunities. * Voice of the Customer: Serve as the customer’s advocate, capturing their feedback and feature requests to relay to the product and development teams. Strive to address their evolving needs and improve overall satisfaction. * Reporting and Forecasting: Maintain accurate records of account activity, renewal forecasts, and expansion potential using our CRM system to provide insight into the customer’s growth trajectory. * Team Collaboration: Engage with product, sales, and support teams to ensure seamless service delivery and support strategic initiatives for your accounts. Requirements * Experience: 5+ years of experience in a Customer Success or Key Account role within the cloud, software, or technology industry, with a focus on enterprise accounts. Previous experience managing relationships with complex, large-scale customers is essential. * Relationship-Building Skills: Proven ability to establish strong connections with executive-level stakeholders and build long-lasting customer relationships. * Strategic Planning and Execution: Demonstrated experience developing and executing account plans, including success metrics, renewal strategies, and expansion roadmaps. * Customer-Centric Mindset: A passion for delivering exceptional customer experiences and an ability to advocate for the customer’s needs within the organization. * Technical Acumen: Strong understanding of enterprise technology and software solutions. Ability to effectively communicate technical information to a range of customer stakeholders. * Analytical Skills: Proficient in data analysis to identify trends, monitor engagement, and optimize the customer’s success journey. * Communication and Collaboration: Excellent verbal and written communication skills, with the ability to collaborate cross-functionally and advocate for the customer’s needs. Travel Requirement * Up to 30% of the time for on-site meetings and relationship-building activities. Languages * Fluency in German and English is required. Additional languages are a plus.   This role is ideal for a customer-centric, strategic thinker who thrives on building meaningful relationships, delivering value, and driving growth in complex enterprise accounts. Join us to help shape the future of customer success and ensure our clients achieve their desired outcomes with our solutions. We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This is limited position and based in Munich/Berlin, Germany or Rennes, France.    IDnow is looking for Communication Marketing Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.  The successful candidate will be a key support resource for our Customer Advisory Board  and will take ownership of B2B product communications, including end-of-life notices and product update announcements.     Key Responsibilities  * Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements  * Work closely with Product Managers to gather the technical context needed for accurate comms  * Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate * Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone   * Support logistics and content preparation for customer-facing CAB events  * Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team   * Work with the marketing team to align product communications with broader messaging    PREFERRED EXPERIENCE  * Up to 5 years of experience in a customer communications, product marketing, or product communications role   * Strong B2B SaaS background, ideally in a startup or scale-up environment  * Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)   * Ability to translate complex technical concepts into clear, customer-friendly language  * Excellent written English communication skills  * Comfortable working with cross-functional teams including Product, Marketing, and Customer Success  Nice-to-have's  * German language skills * Experience in identity verification (IDV), KYC, or fintech sectors * Familiarity with customer advisory board (CAB) processes and event support * Experience working across multiple European markets     Perks & Benefits  * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations    IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.