Customer Success & Operations Intern (m/w/d)

Customer Success Manager Erneuerbare Energien (m/w/d)

Lumenaza

DAS SIND WIR Wir sind ein Green-Tech-Unternehmen und arbeiten daran, die Energiebranche nachhaltiger, digitaler und dezentraler zu gestalten. Unter der Marke LUOX Energy ermöglichen wir Betreibern von erneuerbaren Energieanlagen, ihren Strom direkt und dynamisch zu vermarkten. Unsere Kunden profitieren von digitalen Prozessen, transparenten Angeboten und persönlicher Unterstützung, wenn es darauf ankommt. Genau dafür suchen wir dich als Customer Success Manager Erneuerbare Energien (m/w/d). DEINE AUFGABEN In dieser Rolle begleitest du unsere Kunden nach Vertragsabschluss durch die Onboarding-Phase und sorgst dafür, dass sie sich gut informiert, strukturiert betreut und sicher begleitet fühlen. Du betreust ein breites Kundenportfolio in einem skalierbaren Setup, arbeitest eng mit Sales, Operations, Product und RevOps zusammen und hilfst uns, Customer Success bei LUOX Energy weiter aufzubauen. Am Anfang wirst du auch operative Aufgaben übernehmen, um unsere Marktprozesse, Kundenthemen und internen Abläufe wirklich zu verstehen. Langfristig entwickelst du mit uns eine skalierbare Customer-Success-Funktion. Deine Aufgaben  * Du übernimmst die Kundenkommunikation nach Vertragsabschluss und begleitest Kunden strukturiert durch das Onboarding.  * Du stellst eine saubere Übergabe von Sales zu Operations sicher und prüfst, ob alle relevanten Informationen vorliegen.  * Du arbeitest operativ im Onboarding mit, koordinierst Informationen und unterstützt bei Kundenanfragen.  * Du behältst Status, Risiken und nächste Schritte im Blick und hältst offene Themen strukturiert nach.  * Du erkennst Verzögerungen, Unsicherheiten oder Unzufriedenheit frühzeitig und sprichst kritische Themen aktiv an.  * Du bringst Kundenfeedback gezielt ins Unternehmen ein und gibst Impulse für bessere Kommunikation, Prozesse und Automatisierungen. * Du kommunizierst klar, verbindlich und freundlich per E-Mail und Telefon.  DEIN PROFIL Wir suchen keine perfekte Laufbahn, sondern die richtige Haltung. Du hast Erfahrung im Kundenkontakt, Customer Success, Kundenservice, Operations, Account Management, Onboarding oder in einer vergleichbaren Rolle. Erfahrungen im Energiemarkt, in SaaS, Software, IT oder mit erklärungsbedürftigen Produkten sind ein Plus, aber kein Must-Have. Wichtig ist, dass du dich gerne in neue Themen einarbeitest, strukturiert kommunizierst und Verantwortung übernimmst. Du passt gut zu uns, wenn du:  * mit vielen Kunden gleichzeitig strukturiert arbeiten kannst  * freundlich und klar kommunizierst  * intern verbindlich nachfasst und Themen konsequent nachhältst  * Prioritäten setzen kannst und wirtschaftlich mitdenkst  * Risiken früh erkennst und aktiv gegensteuerst  * gerne Prozesse mit aufbaust, statt perfekte Strukturen zu erwarten  * Lust hast, die Energiewende praktisch mitzugestalten  Sehr gute Deutschkenntnisse in Wort und Schrift sowie grundlegende Englischkenntnisse setzen wir voraus. Erfahrung mit HubSpot CRM ist ein Plus. DAS BIETEN WIR DIR * Eine Rolle mit viel Gestaltungsspielraum beim Aufbau von Customer Success bei LUOX Energy  * Eine strukturierte Einarbeitung in den Energiemarkt, unsere Produkte und unsere Prozesse  * Ein sinnstiftendes Arbeitsumfeld an der Schnittstelle von Energie, Technologie und Nachhaltigkeit  * Enge Zusammenarbeit mit Operations, Sales, RevOps, Marketing und Product  * Flexible Arbeitszeiten und ein modernes Büro in Berlin-Kreuzberg, in dem sich unser Go-To-Market-Team mindestens drei Tage/Woche vor Ort zusammenarbeitet * Ein hundefreundliches Büro * Attraktive Zusatzleistungen wie einen vergünstigten Stromtarif und ein ermäßigtes Deutschlandticket  * Ein Team, das gemeinsam lernt, klar kommuniziert und sich gegenseitig unterstützt BEWIRB DICH JETZT! Hast du Interesse daran, zum nächstmöglichen Zeitpunkt als Customer Success Manager Erneuerbare Energien (m/w/d) bei uns zu starten? Wir freuen uns auf deine Bewerbung! Dann bewirb dich jetzt. Wir melden uns schnellstmöglich bei dir zurück.

Werkstudent*in Digital B2B Marketing, Lead Generation & Brand Building (m/w/d)

contentbird

INTRO Starte Deine Karriere im Digital Marketing für eine führende B2B-AI-Software-as-a-Service bei der Berliner contentbird GmbH (AI Content Operations Platform). Du arbeitest eng mit dem Gründerteam (insbesondere dem CEO) zusammen und übernimmst Aufgaben mit echtem Impact auf unseren Markterfolg – und auf Deine persönliche Lernkurve. Wenn Du perspektivisch in Richtung Marketing, Beratung, Investment Banking/Finance oder Startup-Welt gehen möchtest, bekommst Du bei uns praxisnahe Einblicke in Wachstum, Positionierung und Go-to-Market und arbeitest an Projekten, die Dich fachlich und strategisch spürbar weiterbringen. Darüberhinaus wartet ein tolles Büro am Berliner Ku´damm und ein ambitioniertes Team, das Spaß am Wachstum hat! DEINE CHANCEN BEI CONTENTBIRD * direkte, enge Zusammenarbeit mit den Gründern, schnelle Entscheidungen, echte Projekte mit Wirkung * steile Lernkurve im digitalen B2B-Tech-Marketing + moderne (KI-)Tools * Schnittstelle auch zum Produkt, Vertrieb und Customer Success * modernes Büro am Ku’damm + flexible Hybrid-Regelung * faire Vergütung  DEINE AUFGABEN Du unterstützt dabei, qualifizierte Leads über Content, Kampagnen und Partnerkanäle zu generieren, baust aktiv Kooperationen für Co-Marketing und Leadgenerierung auf und stärkst gleichzeitig unsere Brand sowie das Vertrauen in der Zielgruppe durch Social Proof und eine klare, konsistente Kommunikation. * Content produzieren, der überzeugt: Blog, LinkedIn, Newsletter, Landingpages, Case Studies (inkl. Briefings/Research, KI-Tools nutzen) * Kampagnen umsetzen, die wirken: Assets koordinieren, Launches unterstützen, Analysen/Optimierungen * Externe steuern, um Geschwindigkeit aufzunehmen: Briefing & Koordination von z.B. Texterinnen/Designerinnen, Qualität sichern * Kooperationen aufbauen: Partner recherchieren, anbahnen, Co-Marketing vorbereiten * Leadgenerierung unterstützen: Lead Magnets, Formulare/CTAs, Tracking/KPIs im Blick behalten DEIN PROFIL * eingeschriebener Studentin (Marketing/BWL/Kommunikation o. ä.) * Ambitionen, ins Marketing, Startup Branche, die Beratung oder auch Investment Banking/Financen zu gehen * strukturiert, zuverlässig, produktiv, effektive Kommunikation, hands-on-Einstellung * Deutsch sehr sicher, Englisch gut * Plus: erste Erfahrung im digitalen Marketing Content/SEO/Newsletter/Analytics oder Tools

Account Manager - DACH Enterprise

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. We are now looking for an Account Manager for our DACH Enterprise customers — a commercially driven relationship builder who wants to take full ownership of revenue growth across an existing portfolio of strategic customers. This is a key role in one of Mentimeter’s most important markets. Your mission will be to grow and retain our existing DACH Enterprise customer base by identifying expansion opportunities, owning renewals, building senior customer relationships, and turning customer insight into measurable revenue growth. This is not a purely reactive account management role. We are looking for someone who can create commercial momentum, manage a broad portfolio with discipline, and build trust with German-speaking Enterprise buyers who value credibility, structure, patience and a strong business case. You will work closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams. At the same time, this is a role for someone who enjoys ownership and autonomy. You should be comfortable operating in a scale-up environment where not everything is fully built yet, and where your ability to take initiative, make smart prioritisation decisions and move opportunities forward will matter. WHY THIS ROLE IS EXCITING You will join a global SaaS company with strong product adoption, an international team and a large existing customer base to grow from. In this role, you will get to: * Own commercial growth across an existing Enterprise customer portfolio in the DACH market * Combine strategic relationship-building with clear revenue ownership * Work with customers across HR, L&D, Communications, Enablement and senior leadership * Build trust with complex Enterprise organizations and help them expand the value they get from Mentimeter * Shape how we scale customer expansion in one of our most important markets * Join a global, English-first company with strong product adoption and a highly international team * Have real autonomy while being backed by a collaborative commercial organization * Work from Berlin in an English-first, highly international environment WHAT YOU WILL DO As Account Manager, DACH Enterprise, you will: * Take full commercial ownership of our existing DACH Enterprise customer portfolio * Drive revenue growth through expansion, upsell and cross-sell opportunities * Build and manage a strong pipeline of customer expansion opportunities * Own renewal processes and work proactively to protect revenue and prevent churn * Develop long-term, strategic relationships with senior stakeholders across customer organizations * Act as a trusted commercial adviser by understanding customer goals, business needs and value drivers * Identify account growth potential by using customer insights, product usage data and commercial signals * Prioritize accounts and opportunities based on revenue potential, risk and strategic value * Lead commercial conversations, negotiations and contract discussions with customers * Create fair, sustainable and value-driven agreements for both the customer and Mentimeter * Collaborate closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams * Contribute to building a scalable, best-in-class approach to Enterprise customer expansion in the DACH market WHAT SUCCESS LOOKS LIKE You will thrive in this role if you are motivated by owning a number, building trusted customer relationships and turning account potential into measurable revenue growth. Success in this role means that you: * Consistently grow revenue across your existing customer portfolio * Build a healthy and predictable expansion pipeline * Forecast accurately and manage your opportunities with structure and discipline * Develop strong relationships with senior customer stakeholders * Understand customer needs and translate them into clear commercial opportunities * Proactively identify churn risks and take action before they become renewal issues * Use data and customer insight to make smart prioritization decisions * Balance long-term relationship building with clear commercial outcomes * Collaborate effectively across teams while still driving your own work forward This is not a purely reactive account management role. We are looking for someone who actively creates opportunities, drives commercial momentum and takes ownership from insight to closed revenue. YOU WILL BE SUPPORTED BY: * Strong lead generation from our Marketing and Product teams * Sales Development Representatives who support lead qualification and opportunity creation * Customer Success Managers who partner closely with you on strategic accounts * Marketing and Sales teams who support with account analysis, campaigns and commercial tactics * A Sales Operations function to support process, data and systems * Professional tools and data sources, including Salesforce, Intercom, Mixpanel and Google Analytics to manage your pipeline, understand customer signals and identify expansion opportunities - making informed commercial decisions WHAT WE ARE LOOKING FOR To succeed in this role, we believe you bring: * Native or professional fluency in German business language, as your primary focus will be the DACH market * Professional-level English, as Mentimeter is an English-first company and we sell globally * Previous B2B SaaS sales experience, ideally at least 3+ years or equivalent depth in a complex commercial environment having worked with account management, expansion sales, customer growth or enterprise sales * Experience owning commercial targets and driving revenue growth across an existing customer portfolio * Strong pipeline management, forecasting and opportunity qualification skills * The ability to identify, create and close expansion opportunities with existing customers * Confidence in leading commercial conversations with senior stakeholders * Strong negotiation skills and an understanding of software contract terms and conditions * The ability to use data, customer insights and business signals to assess opportunities and make informed decisions * A structured way of working, with the ability to manage many customers and opportunities in parallel * Strong communication skills and the ability to clearly position Mentimeter against both direct and indirect competitors * A proactive, high-energy working style with the ability to create momentum independently * A genuine motivation to build long-term customer relationships while also driving clear commercial outcomes NICE TO HAVE It is a plus if you have: * Previous sales or account management experience from the German or broader DACH market * Experience selling into HR, L&D, Communications, Enablement, EdTech, HRTech or MarTech buyers * Experience working with Enterprise customers and multi-stakeholder buying groups * Experience managing renewals and expansion in a land-and-expand SaaS model * A bachelor’s or master’s degree in any relevant field NOT REQUIRED * Although this role is located in our Stockholm office, you are not required to speak Swedish. Mentimeter is an English-first organization, and our daily work is carried out in English. * You do not need people management experience. This is an individual contributor role with full commercial ownership. * You do not need to come from our exact domain, although it's a plus. What matters most is that you can learn our buyers’ world quickly, build credibility with Enterprise stakeholders and turn customer value into commercial growth. ---------------------------------------------------------------------------------------------------------------------------------- 📍 LOCATION (ONSITE VS HYBRID) This role is based at our Berlin office, where we work together onsite at least 3 days per week. We also offer flexibility to work from home up to two days per week. 💡RECRUITMENT PROCESS Our end-to-end recruitment process is designed to help us get to know your experience, skills and potential, while also giving you a clear understanding of the role, the team and Mentimeter. The process includes: 1. Introduction interview 2. Personality and logical ability assessments 3. Business case 4. Competence interview 5. Culture interview 6. References and offer COMPENSATION MODEL: At Mentimeter, we believe in fair and transparent compensation that grows with you. We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork, and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers, contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is EUR 70 000 - 100 000 per year. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact.  Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here:  https://www.mentimeter.com/benefits ----------------------------------------------------------------------------------------------------------------------------------   What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.