Field Service Technician/Administrator

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team The AFC Operations team is primarily responsible for transaction monitoring and the KYC process, including PEP and sanctions screening. The team ensures that all customer activities comply with applicable AML and regulatory requirements, identifying and escalating suspicious activities where necessary. Working in close collaboration with the Money Laundering Reporting Officer (MLRO), the team plays a key role in safeguarding the organization against financial crime risks. In addition, AFC Operations continuously reviews and improves internal processes to enhance efficiency, data quality and regulatory compliance standards. Your Responsibilities * Alert Management & Investigation: Review complex transaction monitoring alerts and conduct investigations into suspicious activities. You are responsible for the decision-making regarding Suspicious Activity Reports (SARs/Verdachtsmeldungen) and ensure that all filings and documentation meet regulatory requirements. * TM Framework & Detection Logic: You drive the conceptual development and optimisation of the bank's monitoring infrastructure. This involves refining detection scenarios, tuning threshold settings to minimise false positives, and ensuring that our monitoring rules keep pace with evolving criminal typologies. * Operational Monitoring Controls: You execute and oversee comprehensive monitoring activities and internal controls. Your focus is to ensure that the operational output of the TM unit consistently meets the highest quality and regulatory standards. * System Architecture & AFC Project Management: Drive the AFC-side of system deployments and feature updates. You are responsible for the seamless operational transition of new business activities into our monitoring ecosystem, ensuring that scalability and regulatory integrity go hand in hand. * Technical Outsourcing & Audit Management: Oversee AFC-related tool environments and service providers to ensure operational integrity. You act as a key subject matter expert during internal and external audits, facilitating a smooth examination process through diligent preparation and expertise   Your Profile * Academic Background: University degree in Law, Economics, Business Administration, or a related field. * Professional Experience: Extensive experience in Anti-Financial Crime (AFC) within the financial services industry. * Regulatory Expertise: In-depth knowledge of national and international regulatory frameworks (e.g., German GwG, KWG, and EU AML Directives). * Process Excellence: Proven experience in designing, documenting, and optimising AFC processes and frameworks. * Language Skills: Professional proficiency in English and excellent German skills are mandatory * Certifications: Relevant industry certifications, such as CAMS (Certified Anti-Money Laundering Specialist), are considered a plus. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

YOUR MISSION AT VOI As Safety Manager, you will lead and embed health and safety practices across Voi’s local operations, ensuring that warehouses, field operations and offices comply with local legislation and Voi’s global standards. In this role, you will be the appointed FSO/DGSA/SIFA in Germany and support other markets across Southern Europe on health and safety topics. You will work closely with the Global Head of Health & Safety, the Global Health & Safety Steering Group and cross-functional teams to provide expert guidance, reduce risks and strengthen a caring safety culture. Your work will support Voi’s operational growth in the local market and our mission to deliver safe and sustainable micromobility services. This will include: * Leading and promoting a strong health and safety culture across warehouses, field teams and operational staff, ensuring safety is embedded in day-to-day activities and decisions. * Developing, implementing and maintaining local health and safety policies, processes and procedures, ensuring alignment with Voi’s global standards, local legislation and industry best practice. * Identifying and assessing operational risks across warehouses, field operations and facilities, implementing effective risk controls for core activities such as battery handling, equipment use, manual handling and in-field operations. * Travel regularly to different sites in Europe to carry out safety checks in warehouses and ensure consistent standards across locations. * Planning and conducting safety inspections, audits, risk assessments and incident investigations, ensuring corrective actions, follow-up and clear performance reporting. * Coordinating and supporting health and safety training so that teams understand their responsibilities and feel equipped to maintain safe working environments. * Collaborating with Operations, Legal, HR and other central teams to integrate safety into processes, warehouse set-ups, facilities management and customer safety initiatives, while owning the local health and safety roadmap and driving continuous improvement. WHAT YOU NEED TO EMBARK You are a collaborative and hands-on health and safety professional who enjoys working closely with both operational teams and senior stakeholders. You combine strong technical knowledge with a practical, solutions-focused mindset, and you are comfortable influencing others, building trust and following through on actions. In addition to being fluent in English and German we believe the right person has: * Proven experience in a health and safety leadership or management role. * Professional health and safety certification. * Strong knowledge of local health and safety legislation and regulatory requirements. * Experience developing and implementing health and safety policies, procedures and risk assessments. * Demonstrated ability to conduct safety audits and incident investigations. * Experience delivering training to improve safety performance. * Strong stakeholder management skills, with the ability to collaborate across teams and levels. * Excellent communication and reporting skills. * Experience in logistics, mobility, transportation, warehouse operations or similar industries is an advantage. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated and supportive colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.