Head of Revenue Operations

Chief Growth Officer (m/f/d)

CODE University of Applied Sciences

ABOUT THE ROLE - Deutsche version - Die CODE University of Applied Sciences ist eine private, staatlich anerkannte Hochschule in Berlin, die die digitalen Pioniere von morgen ausbildet. Seit ihrer Gründung im Jahr 2017 gilt CODE als eine der innovativsten Hochschulen Europas. Studierende lernen, indem sie echte Produkte in interdisziplinären Teams entwickeln – nicht durch klassische Vorlesungen. Unsere Community aus über 70 Nationen verwandelt Leidenschaft für Technologie, Design und Entrepreneurship in reale Wirkung. Tief in der deutschen Start-up-Szene verwurzelt, wird CODE von führenden Gründer:innen und Investor:innen unterstützt. MISSION Verantwortung für die Studierendengewinnung, die Studiengebühreneinnahmen und die Marktnachfrage der CODE University. Zielerreichung innerhalb eines definierten Budgets, Aufbau eines skalierbaren Teams und operative Führung als praxisorientierte Wachstumsleitung – mit direkter Steuerung des Performance Marketings, Optimierung des Admissions-Funnels und Integration von KI in alle Bereiche der Revenue-Funktion. HAUPTVERANTWORTLICHKEITEN * Gesamtverantwortung für die Erreichung der Studierendengewinnungs- und Studiengebührenziele innerhalb des vereinbarten Budgets. Übersetzung der Wachstumsziele der Hochschule in einen vierteljährlichen Operationsplan, Allokation des Budgets über Kanäle und Funnel-Stufen hinweg sowie transparente Berichterstattung über Fortschritte, Risiken und Korrekturmaßnahmen. * Führung und Ausbau des Marketing- und Admissions-Teams – derzeit drei bis fünf Personen – einschließlich der Teamleitung Admissions. Definition von Rollen, hohe Ansprüche bei der Personalauswahl, klare Leistungserwartungen und Aufbau einer Arbeitskultur, in der datengetriebenes Denken und schnelle Umsetzung selbstverständlich sind. * Ausbau der Analytics-Fähigkeiten von CODE, sodass Revenue-Entscheidungen auf Basis sauberer, verlässlicher Daten getroffen werden. Vorantreiben des Aufbaus von Data Warehouse, Web-Tracking und CRM-Instrumentierung; Definition der Dashboards und Kennzahlen, an denen sich Team und Vorstand orientieren; Aufbereitung der Daten zu einem wöchentlichen Lagebild darüber, was funktioniert und was nicht. * Enge Zusammenarbeit mit der Teamleitung Admissions zur kontinuierlichen Optimierung des CRM und des gesamten Sales-Prozesses – von der Lead-Erfassung über Bewerbung, Interview und Entscheidung bis zur Einschreibung. Steigerung der Conversion auf jeder Stufe, Verkürzung der Durchlaufzeiten und Etablierung von Feedback-Schleifen zwischen Marketing-Kanälen und Funnel-Performance. * Kommunikation mit Vorstandsmitgliedern und anderen Führungskräften zu Revenue-Performance, Pipeline-Status, Kanal-Effizienz und den strategischen Schwerpunkten des Operationsplans. Übersetzung der Zahlen in eine klare Erzählung – mit Entscheidungsvorlagen statt reinen Statusberichten. * Vorantreiben der KI-Adoption im gesamten Revenue-Bereich. Befähigung der Teammitglieder zur Nutzung modernster KI-Tools im Arbeitsalltag, Identifikation von Workflows, in denen agentische Systeme echte Entlastung schaffen können, und Aufbau (oder Beauftragung) dieser Systeme, sodass die Produktivität der Funktion nachhaltig wächst. * Steuerung und Management des Performance Marketings über Meta, Google und TikTok. Verantwortung für Kanalstrategie, Budgetsteuerung, Creative-Testing-Rhythmus und die Zusammenarbeit mit internen Spezialisten, Freelancern oder Agenturen – mit ausreichender Plattformnähe, um die Umsetzung kritisch zu hinterfragen und tägliche Entscheidungen souverän zu treffen. * Aufbau von CODE zur bekanntesten Hochschulmarke für ambitionierte Gründer:innen, Builder und kreative Technolog:innen in Europa. Entwicklung und Umsetzung von Initiativen zur Steigerung der Bekanntheit, Stärkung der Markenpräferenz und Vertiefung der Verbindung von CODE zum Startup- und Technologie-Ökosystem. Sicherstellung, dass Storytelling, Community, Partnerschaften, Events, Content und Performance Marketing als ein kohärentes Wachstumssystem funktionieren, das die Nachfrage nachhaltig steigert. * Hands-on-Beteiligung an der kreativen Produktion, wenn es die Ergebnisse beschleunigt – vor der Kamera stehen, einfache Video-Schnitte erstellen oder Figma-Assets direkt anpassen, anstatt auf andere zu warten. Dies ist nicht der Kern der Rolle, aber die Bereitschaft und Fähigkeit dazu, wenn es darauf ankommt, wird erwartet. * Aufbau und Anpassung der Website, Landing Pages und angrenzender Tech-Systeme, wenn dies direkt der Revenue-Performance dient – opportunistisch und nicht als Hauptaufgabe, aber mit ausreichender Kompetenz, um Änderungen eigenständig umzusetzen, ohne auf externe Entwicklungskapazitäten angewiesen zu sein. ANFORDERUNGEN * Mehrjährige Erfahrung in einer Growth-Leadership-Position mit hohem Druck zur Erzielung direkter, messbarer Ergebnisse – typischerweise in einem Startup, Scale-up oder einer kommerziell ausgerichteten Inhouse-Funktion. Klassische Corporate-Marketing-Hintergründe ohne direkte Revenue-Verantwortung passen nicht zu dieser Rolle. * Erfahrung im Hiring mit nachweislicher Erfolgsbilanz beim Aufbau und der Entwicklung kleiner, leistungsstarker Marketing- und/oder Admissions-/Sales-Teams – einschließlich Sourcing, Bewertung und Entscheidungsfindung bei Senior- und Spezialisten-Einstellungen. * Aktuelle, praktische Kenntnisse im Performance Advertising auf TikTok, Meta und Google – auf dem Niveau einer Person, die sich in die Ad-Accounts einloggen, diese auditieren und konkrete nächste Schritte vorgeben kann, ohne auf Agenturen oder Spezialisten angewiesen zu sein. * Praktische Creative-Production-Skills – grundlegende Videobearbeitung und grundlegende Figma-Bildbearbeitung – gepaart mit der Bereitschaft, bei Bedarf selbst vor die Kamera zu treten. * KI-Kompetenz auf dem Niveau der täglichen Nutzung modernster Tools – einschließlich Coding-naher Agenten wie Claude Code – sowie eine klare Meinung dazu, wo KI als Nächstes in Revenue Operations integriert werden sollte. * Fließende Zweisprachigkeit in Englisch und Deutsch. * Echte Identifikation mit dem Studierendenprofil von CODE – das Gefühl: „Das könnte die Hochschule sein (oder hätte es sein können), an der ich selbst studieren wollen würde." BONUS (aber nicht erforderlich) * Vorerfahrung im Bildungsbereich oder in einem anderen High-Ticket-Direct-to-Consumer-Markt mit vergleichbaren Entscheidungszyklen und emotionaler Kaufentscheidung – Bootcamps, Premium-Coaching, private Gesundheitsversorgung, Immobilien oder Ähnliches. ZIELKANDIDATENPROFIL Zwei Profile passen gut zu dieser Rolle – Bewerbungen aus beiden Richtungen sind gleichermaßen willkommen. * Der ambitionierte Head of Growth auf dem Weg zum nächsten Schritt – bereits End-to-End verantwortlich für Performance, Analytics und Teamführung in einem Startup oder Scale-up und bereit, eine vollständige Revenue-Funktion mit direkter Vorstandsanbindung zu übernehmen. * Der erfahrene Ex-Founder, Ex-CRO oder Ex-CMO auf der Suche nach einer Mission, für die es sich zu engagieren lohnt – jemand, der bereits Revenue-Verantwortung getragen hat und sich dafür begeistert, die nächste Generation europäischer Tech-Talente aufzubauen, anstatt einen weiteren generischen Funnel zu optimieren. WAS WIR BIETEN * Strategische Führungsrolle: Mitglied des Führungsteams werden und die Wachstums- sowie strategische Ausrichtung einer der innovativsten Hochschulen Europas mitgestalten. * Impact auf höchster Ebene: Einfluss auf zentrale Entscheidungen an der Schnittstelle von Bildung, Technologie und Unternehmertum – in enger Zusammenarbeit mit der Hochschulleitung und wichtigen Stakeholdern. * Werteorientierte Vergütung: Wettbewerbsfähiges Gehalt, ergänzt durch einen VESOP-Plan, der langfristiges Engagement und gemeinsamen Erfolg belohnt. * Dynamisches Arbeitsumfeld: Unser Campus im lebendigen Neukölln bietet eine Startup-ähnliche Atmosphäre mit flexiblen Arbeitszeiten und hybriden Arbeitsoptionen in einem der kreativsten Bezirke Berlins. - English version - CODE University of Applied Sciences is a private, state-accredited university in Berlin, educating the digital pioneers of tomorrow. Founded in 2017, CODE has become one of Europe’s most innovative higher education institutions. Students learn by building real products in interdisciplinary teams – not by attending lectures. Our community of over 70 nationalities turns passion for tech, design, and entrepreneurship into real-world impact. Deeply connected to the German startup ecosystem, CODE is supported by leading founders and investors. MISSION Own student intake, tuition revenue, and market demand for CODE University. Hit the numbers against a defined budget, build the team that scales the result, and operate as the hands-on growth leader who closes the gap between strategy and execution — directing performance marketing, sharpening the admissions funnel, and pulling AI into every layer of the revenue function. MAIN RESPONSIBILITIES * Carry overall accountability for hitting student intake and tuition revenue targets within the agreed budget. Translate the university's growth ambition into a quarterly operating plan, allocate spend across channels and stages of the funnel, and report progress, risks, and corrective actions transparently. * Lead and hire the marketing and admissions team — currently three to five people — including the admissions team lead. Define roles, raise the bar on hires, set performance expectations, and build a working culture in which direct-response thinking and shipping cadence are the default. * Expand CODE's analytics capabilities so that revenue decisions are made on clean, trustworthy data. Drive the build-out of the data warehouse, web tracking, and CRM instrumentation; define the dashboards and metrics that the team and the board operate against; and turn raw numbers into the weekly read on what is working and what is not. * Partner with the admissions team lead to continuously optimize the CRM and end-to-end sales process — from lead capture through application, interview, decision, and enrollment. Tighten conversion at every stage, shorten cycle times, and embed feedback loops between marketing channels and downstream funnel performance. * Communicate with board members and other senior stakeholders on revenue performance, pipeline health, channel economics, and the strategic bets behind the operating plan. Translate the numbers into a clear narrative and bring decisions, not status updates, to the table. * Drive AI adoption across the revenue department. Enable team members to use cutting-edge AI tooling in their daily work, identify the workflows where agentic systems can take real load off the team, and build (or commission) those systems so the function compounds in productivity over time. * Direct and manage performance marketing across Meta, Google, and TikTok. Own channel strategy, budget pacing, creative testing rhythm, and the working relationship with any in-house specialists, freelancers, or agencies — staying close enough to the platforms to challenge execution and make day-to-day calls confidently. * Build CODE into the most recognised university brand for ambitious builders, founders, and creative technologists in Europe. Develop and execute initiatives that increase awareness, strengthen brand preference, and deepen CODE's connection to the startup and technology ecosystem. Ensure that storytelling, community, partnerships, events, content, and performance marketing operate as one coherent growth system that compounds demand over time.  * Step into creative production where it accelerates results — appearing on camera when needed, cutting basic video edits, and adjusting Figma image assets directly rather than waiting on others. This hands-on contribution is not the core of the role, but the willingness and ability to do it when it matters is. * Build and adjust the website, landing pages, and adjacent tech stack where this directly serves revenue performance — opportunistically rather than as a primary responsibility, but with enough fluency to ship changes without depending on external engineering bandwidth. REQUIREMENTS * Multiple years of experience in a growth leadership position under high pressure to drive direct, measurable results — typically in a startup, scale-up, or commercially exposed in-house function. Corporate marketing backgrounds without direct revenue accountability are not a fit. * Hiring experience, with a track record of building and developing small, high-performing marketing and/or admissions/sales teams — including sourcing, evaluating, and making the call on senior and specialist hires. * Hands-on, current knowledge of running performance advertising on TikTok, Meta, and Google — at the level of someone who can sit down in the ad accounts, audit them, and direct concrete next steps rather than relying on agency or specialist intermediation. * Hands-on creative production skills — basic video editing and basic Figma image work — paired with the willingness to step in front of the camera when the situation calls for it. * AI literacy at the level of daily use of cutting-edge tools — including coding-adjacent agents like Claude Code — and a clear point of view on where AI should be inserted into revenue operations next. * Bilingual fluency in English and German. * Genuine identification with CODE's student profile — the sense that "this could be (or could have been) the university I would want to study at." BONUS (BUT NOT REQUIRED) * Prior experience in education, or in another high-ticket direct-to-consumer market with comparable consideration cycles and emotional decision-making — bootcamps, premium coaching, private healthcare, real estate, or similar. TARGET CANDIDATE PROFILES Two profiles fit this role well, and applications from either are equally welcome. * The ambitious Head of Growth taking the next step — already operating end-to-end across performance, analytics, and team leadership at a startup or scale-up, and ready to own a full revenue function with board-level exposure. * The seasoned ex-founder, ex-CRO, or ex-CMO looking for a mission worth committing to — someone who has carried revenue accountability before and is drawn to building the next generation of European tech talent rather than optimising another generic funnel. WHAT WE OFFER * Strategic Leadership Role: Join the executive team and shape the financial future and strategic direction of one of Europe’s most forward-thinking universities * High-Level Impact: Influence key decisions at the intersection of education, technology, and entrepreneurship—working closely with our leadership team and key stakeholders * Value-Aligned Compensation: Competitive salary complemented by a VESOP plan designed to reward long-term commitment and shared success * Dynamic Work Environment: Our campus in vibrant Neukölln offers a startup-like atmosphere with flexible working hours and hybrid work options in one of Berlin’s most creative districts

Strategy Lead - Acquisition (Germany)

iwoca

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. THE TEAM The Acquisition Strategy and Tech team is the integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full-stack engineering, we own the end-to-end acquisition funnel – from the very first touchpoint to a completed loan application. Our Core Focus: Strategic Growth & Analytics: We serve as the central hub for our Direct Marketing and Sales channels. We translate complex data into actionable strategies, ensuring our outreach is both scalable and profitably managed. Technical Infrastructure: We build and maintain the proprietary systems and models that drive our German operations. This includes optimizing the "User Experience" (UX) to ensure a frictionless onboarding process for small businesses. Operational Excellence: We connect the dots between data-driven decision-making and real-world commercial impact. Our mission is to ensure every potential customer receives a clear, relevant, and rapid understanding of how iwoca can fund their business. We are a fast-moving, cross-functional unit designed to turn strategic hypotheses into measurable results. Whether it’s refining a marketing model or shipping a new feature in the application journey, we ensure that iwoca’s expansion in the German market is backed by robust tech and a clear commercial North Star. The role This role sits at the intersection of commercial strategy, data, and technology. Reporting into the Head of Direct Acquisition, you will lead a high-performing, interdisciplinary team of three and own acquisition and activation outcomes for the German market. Your primary objective is to co-define the growth strategy and partner closely with engineering and data teams to build the systems, onboarding journeys, and experiments that bring that strategy to life. The scope of this role is broad and we're not looking for someone with deep expertise in every domain the team covers – spanning strategy, analytics, product development, and data science – but rather someone intellectually curious, and skilled at asking the right questions. You'll define hypotheses, lead cross-functional initiatives, and own the roadmap for how iwoca engages with German businesses. You will be accountable for measurable impact on acquisition and conversion, bringing ideas to life through rigorous commercial insight, strong customer empathy, and practical delivery. As a Lead, you will also be responsible for coaching your team and establishing the operating rhythm for this new unit. Market and problem understanding * Deeply understand the German SME lending landscape, customer needs, and competitive context to sharpen our go-to-market strategy. * Translate market and customer insight into clearly defined product problems and prioritised commercial opportunities. * Inform targeting and segmentation strategies to help Marketing and Sales reach the right customers. Product build and optimisation * Own the roadmap for acquisition and onboarding, working with engineers and data scientists to develop tools such as lead scoring systems, eligibility checkers, and onboarding journeys. * Work with marketing and sales to evolve website content, sign-up flows, and decisioning logic to increase conversion. * Influence future team capability by helping define priorities, roles, and processes as we scale. Experimentation and insight * Design, run, and interpret A/B tests across messaging, targeting, onboarding tools, and product flows. * Identify opportunities using first-principle reasoning supported by data, customer research, and funnel analysis. Cross-functional collaboration * Manage, coach, and develop a team of at the beginning two commercial strategy analysts and a data scientist focused on acquisition strategy and operational excellence. * Lead cross-functional initiatives, aligning engineering, data, marketing, and commercial stakeholders around clear goals, hypotheses, and success metrics. * Translate high-level business goals into testable hypotheses and actionable briefs for our technical teams. * Help establish the operating rhythm, rituals, and roadmap processes for this new team. The requirements Essential: * Strong commercial mindset with proven experience driving go-to-market strategy and measurable acquisition growth. * Experience in growth strategy, revenue operations, or a highly analytical commercial role with a track record of driving tech-enabled or product-led growth. * Proven people management or team leadership experience, with the ability to build culture and establish operating rhythms in a newly formed team. * Fluency in German and strong written communication skills tailored to customer-facing environments. * Strong analytical capability and experience with experimentation frameworks and A/B testing tools. * Experience working with (or a strong desire to learn about) technical models such as lead scoring, predictive targeting, or qualification logic. * Ability to work from first principles and thrive in ambiguity with curiosity and autonomy. Bonus: * Experience in fintech, lending, B2B SaaS, or regulated products. * Experience working closely with engineering, product, or data science teams to ship features or models. * Knowledge of the German SME ecosystem or B2B financial products. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a great place to work: * Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. * Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits * A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. * 26 days of vacation a year plus a free day for your birthday. * One-month fully paid sabbatical after 4 years. * Mental health support with direct access to certified psychologists via our partner OpenUp. * iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. * Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. * €30 contribution towards the Deutschlandticket. * Company Pension with Canada Life. * Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. * A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. * Corporate Benefits discounts. * ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. And to make sure we all keep learning, we offer: * A learning and development budget for everyone, including a book budget. * Learning German budget. * Company-wide talks with internal and external speakers. * Access to learning platforms like Treehouse. Useful links: * See iwoca benefits & policies for detail and some additional benefits. * See iwoca interview welcome pack.

Head of Customer Operations

telli

ABOUT US Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles to see how we work. WHAT YOU'LL DO * Build the telli deployment & success function * Build the best deployment function in the industry for leading enterprise customers * Build a support and coverage model that works across thousands of customers * Develop our proprietary customer operations tool stack & system * Shape the playbooks and standards for deployment and success, and evolve them as telli grows * Shape the product as the main point of contact for telli’s product & engineering team on anything customer-related * Own telli’s customer base as it scales to thousands of customers * Own revenue retention and expansion across the customer base. You grow existing accounts through renewals, upsell, and cross-sell. (We’ve proven with multiple customers that we can expand contracts by >6x their initial contract size, so you’re tapping into a massive value opportunity.) * Own time-to-value and pilot conversion. You make sure customers go live fast and pilots turn into paying contracts * Own logo retention and customer satisfaction. You catch churn risk early and hit 80+ NPS across the base * Personally build, maintain strong relationships with telli’s tier 1 enterprise clients * Build and lead an A-player team * Hire, onboard, and develop A-Player deployment, success, and account management teams * Set clear targets, give regular feedback, and make your team successful against them. * Act as a role model and build real authority in the team WHAT MAKES YOU A GREAT FIT * 5 yrs. experience in commercially-focussed, excellent, and fast-paced environments consisting of: top tier consultancy and/or startup/scaleup * You have led a sales, customer success, deployment, account management, product or customer operations function, ideally at a fast-growing B2B software company * You understand our product and AI deeply, can communicate with engineers on a technical level, and can shape where our product is going and what our customers need * You think commercially. You are fluent in revenue, NRR, expansion, and retention * You are a strong people leader. You can hire, develop, and get the best out of a team * You have high agency and urgency. You unblock yourself and your team instead of waiting * You are strong at project management and communications with senior stakeholders, including large enterprise customers * You are inherently data driven and the most AI-pilled person on the commercial team * You have built a function before. You are comfortable creating structure from scratch YOU MAY NOT MAKE A GOOD FIT IF * You only like strategic work and don't want to get into the detail * You want to run a function by feel rather than by numbers * You want to work 9 to 5 or fully remotely * You have never led a team * You have never had revenue responsibility PERKS * above-market pay & equity * access to any (AI) tool that makes you more productive * gym subscription (urban sports) * free dinner in the office * regular off-sites with the team