Senior Engineering Manager - Voice Teams

Superchat

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. We're hiring an Engineering Manager to lead one or more squads. You'll partner directly with the CTO to develop engineers, ship reliable software, and shape how our team works as we scale. WHO WE WANT Experienced engineering people manager. You bring 3–5+ years of people management experience in software engineering, ideally in B2B SaaS environments. Strong delivery leadership. You have a track record of leading squads of 5-10 engineers through full product and delivery cycles. Technically credible. You come from a strong technical background as a backend or full-stack engineer (former Senior Engineer or equivalent). You read code comfortably, engage on server-side architecture and trade-offs, and contribute meaningfully to technical discussions about the systems your squads own. Backend experience in Java/Kotlin is a plus, since our backend runs on Kotlin/Quarkus. Builder of strong engineers. Your former reports got promoted, took on broader scope, or grew into roles that better matched their strengths. Strong hiring instinct. You have experience hiring engineers and successfully closing high-quality candidates. Comfortable with difficult conversations. You are comfortable having clear, honest, and sometimes difficult conversations when needed. Clear communicator. You are fluent in written and spoken English. You communicate clearly across engineering, product, and leadership teams and create alignment through strong written and verbal communication. WHO WE DON’T WANT Pure delivery manager. You treat engineering as a ticketing operation focused only on timelines and task tracking instead of product quality, technical health, and team growth. We need engineering leaders, not project coordinators. Engineer escaping into management. You moved into management mainly to stop coding rather than because you genuinely enjoy leading, coaching, and developing people. This role requires a real interest in people leadership, not retreating from technical work. Top-down architecture owner. You want to personally own architecture decisions alone instead of enabling strong technical ownership within engineering teams. Engineers own architecture decisions - you participate, challenge, and sponsor the right investments. First-time people manager. You are entering engineering management for the first time and have not yet experienced leading teams through performance, hiring, and scaling challenges. We’re looking for someone who has already managed engineering teams successfully. Remote-only operator. You prefer fully remote work and don’t want to actively build relationships and culture in person with the team. We believe strong engineering leadership requires regular in-person collaboration and presence in Berlin. YOUR DAY TO DAY * You run weekly or bi-weekly 1:1s with each of your direct reports to support growth, alignment, and execution * You lead growth conversations and performance reviews - including development planning, quarterly check-ins, and calibration sessions with peers and the CTO * You work closely with PMs and senior engineers on cycle planning, scoping, prioritization, dependencies, and team capacity * You actively participate in architecture and tech debt discussions - challenging decisions, supporting strong technical direction, and sponsoring long-term investments * You play a key role in hiring - from interviewing and feedback to debriefs and closing strong candidates * You collaborate closely across squads with other Engineering Managers and the CTO to maintain alignment and execution quality * You handle difficult conversations directly and thoughtfully - including performance issues, conflicts, and compensation discussions, with support from the CTO where needed STAKEHOLDERS CTO: Your manager and partner on people development, calibration, technical direction Direct Reports: Engineers in your squad(s); you own their development, performance, and growth Product Manager(s): PMs own what and why; you own how (delivery) and who (people) People Ops: Partner on compensation and processes WHY PEOPLE CHOOSE US Mission that matters. Real impact on small businesses, not abstract metrics Funded with conviction. $16.5M raised with a strong trajectory toward profitability Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, and LangGraph for AI-powered features Squad-based organization. Each squad owns its domain end-to-end with real ownership and autonomy Product-led structure. PMs report directly to the CPO, keeping product strategy focused, consistent, and clearly prioritized Engineers own technical decisions. Engineering Managers participate, challenge, and sponsor decisions - but engineering judgment stays with the team Hybrid by design. Our Berlin office in Prenzlauer Berg is the center of gravity, with two work-from-home days as the standard setup Direct feedback culture. Honest, direct, and kind feedback is part of how we work together - in 1:1s, retrospectives, and everyday collaboration Two clear career tracks. We support both Individual Contributor growth (up to Staff level) and Engineering Management paths, with explicit reversibility between both Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and exciting startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here! We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously. Relocating to Berlin? We support you with practical relocation help. You'll feel home in no time. We look forward to your application! 🙂 With your application you agree to our privacy policy.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.  ABOUT THE ROLE: The Infrastructure Platform team owns the foundation that every other engineering team at Parloa builds on: cloud infrastructure, provisioning and orchestration, CI/CD, and the runtime environments that our AI agents execute in. Its current flagship initiative, Deployment Stamps, is re-platforming how Parloa delivers isolated, reliable, and compliant environments across public cloud and customer-owned private cloud and on-premises infrastructure. We are looking for a Staff or Principal Product Manager to own the product management for this team. This is one of the most technical product roles at Parloa. You will not be writing user stories for a UI, you will be shaping the architecture-adjacent product strategy for a platform whose "customers" are largely internal engineering teams and the most demanding enterprise security, compliance, and infrastructure stakeholders on the other side of the table. This is a builder role in a domain where the playbook is still being written. If you want to define what "good" looks like for enterprise-grade AI infrastructure, data residency and sovereignty, isolation, and a multi-cloud operating model, and you are energized by deeply technical problems and technical stakeholders, this is it. A note on background: We have a strong preference for candidates who have spent time as an Engineering Manager, Tech Lead, or senior engineer before moving into product. This domain rewards genuine technical depth and the instinct to earn trust with engineers by speaking their language. A former EM who has since developed strong product judgment is exactly the profile we have in mind.   AREAS OF OWNERSHIP: * Own the Infrastructure Platform product strategy and roadmap: translating reliability, isolation, data-residency, and multi-cloud goals into a sequenced, outcomes-driven plan that engineering can execute against. * Be the voice of internal and enterprise customers: your primary users are Parloa engineering teams (developer experience, deployment, runtime) and your most demanding external stakeholders are enterprise CISOs, CIOs, and infrastructure leaders with strict compliance and sovereignty requirements. * Drive discovery and write the PRDs that frame outcomes (isolation, compliance, availability) without over-prescribing implementation, then partner with engineering leads and architects to pressure-test feasibility and trade-offs. * Own the hard prioritization calls: balancing near-term delivery milestones against longer-term architecture evolution, and making explicit, defensible decisions about scope, sequencing, and risk. * Define and track the metrics that matter for a platform: availability and SLA attainment, provisioning lead time, deployment frequency, change-failure rate, adoption by internal teams, and developer satisfaction. * Establish mechanisms, not just features: repeatable processes for region readiness/certification, release management, and cross-team alignment that scale as the platform grows from a handful of environments to many. * Align a broad, technical stakeholder set: Engineering, Architecture, Security, Legal/Compliance, and the customer-facing teams (Deployment, Sales Engineering) who need to position the platform's capabilities to enterprise accounts. * Connect the platform to revenue: articulate how infrastructure capabilities (e.g., data residency, private cloud, isolation tiers) unlock enterprise deals, new regions, and expansion, and feed that back into prioritization. * Communicate clearly across technical and business contexts: equally comfortable in an architecture review and in a leadership readout.   WHO YOU ARE: * A technical-leadership background. 7+ years of combined engineering and product experience for Staff (L4); 10+ years with demonstrated product leadership for Principal (L5). Prior experience as an Engineering Manager, Tech Lead, or senior/staff engineer is strongly preferred. * Deep infrastructure fluency. Hands-on familiarity with cloud platforms (Azure, AWS, and/or GCP), Kubernetes, infrastructure-as-code, CI/CD, networking, identity/auth, and observability. You can read an architecture diagram, follow a design trade-off, and hold your own with principal engineers. * Platform product judgment. You understand the difference between building a feature and building a platform capability, and you instinctively design for reusability, operability, and the long-term developer experience rather than one-off solutions. * Comfort with ambiguity and complexity. You can take an under-defined, multi-team initiative with competing constraints and bring clarity, sequencing, and momentum, designing and delivering long-term solutions with limited oversight. * Strong product fundamentals. Discovery, roadmapping, writing crisp PRDs and narratives, defining measurable success criteria, and running a disciplined delivery process with engineering. * Stakeholder leadership and influence without authority. A track record of aligning engineering, security, and business stakeholders around a shared technical direction and resolving contentious trade-offs. * Excellent written and verbal communication tailored to audiences of varying technical depth, from engineers to enterprise security reviewers to company leadership. * An ownership mindset and bias for action: you take responsibility for outcomes end-to-end and move with appropriate urgency. NICE TO HAVE * Direct experience with enterprise data residency, sovereignty, or compliance requirements (e.g., regulated industries, regional data boundaries). * Familiarity with multi-cloud or hybrid / on-premises delivery, and the patterns (and pitfalls) of orchestration at scale. * Experience building internal developer platforms and applying Team Topologies / platform-as-a-product thinking. * Background in B2B SaaS infrastructure, cloud, or developer-tools companies. * Exposure to AI/ML platform or runtime infrastructure.   OUR RECRUITING PROCESS: Recruiter Interview → Hiring Manager Interview → 360° Interviews → Case Interview → Bar Raiser Interview   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale - and want your work to matter in real, everyday moments - this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Superchat

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale. WHO WE WANT Experienced engineering leader. You bring 5+ years of experience leading engineering teams in B2B SaaS or product-led companies. Seen scale before. You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first-hand. Technically credible. You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to technical architecture discussions. Builder of strong engineering systems. You have built career frameworks, calibration systems, and performance management processes - and run them with consistency and discipline. Clear communicator and strategic operator. You are a strong communicator who turns strategy into clear quarterly objectives and actionable plans for teams. High standards, low ego. You combine high standards with a low-ego, builder mentality and lead by example rather than hierarchy. Structured, calm, and execution-focused. You know how to scale execution quality and operational discipline without slowing teams dow WHO WE DON’T WANT Hands-on architect first. You still want to spend 30%+ of your time coding or personally owning architecture decisions instead of scaling teams and engineering execution. Needs a large support structure. You rely heavily on fully built HR or people operations structures to manage performance, hiring, and team development. First-time engineering manager. You are entering engineering leadership for the first time and have not yet experienced scaling teams and organizations firsthand. YOUR DAY TO DAY * You run regular 1:1s with Engineering Managers and select senior engineers to support growth, alignment, and execution * You lead growth conversations, performance reviews, and calibration sessions across the engineering organization * You own key parts of the hiring process - from interviewing and org design to closing strong candidates * You sponsor and prioritize tech debt reduction and long-term architectural investments together with engineering leadership * You review squad delivery progress, surface blockers early, and maintain a high quality bar across teams * You work closely with the CTO on org design, hiring strategy, and headcount planning * You coordinate roadmap priorities and engineering capacity planning together with the CPO STAKEHOLDERS CTO: Your manager and closest partner on strategy and org design CPO: Counterpart on the Product side Engineering Managers: Your direct reports People Ops: Partner on compensation and hiring processes WHY PEOPLE CHOOSE US Mission that matters. Real impact on small businesses, not abstract metrics Executive-level ownership. Opportunity to shape and scale the engineering organization during a critical growth phase Funded with conviction. $16.5M raised with a strong trajectory toward profitability Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, LangGraph for AI - with intentionally low tech debt for our stage High-impact leadership scope. Influence engineering strategy, org design, execution quality, and cross-functional collaboration end-to-end Berlin office in Prenzlauer Berg. Hybrid setup with 2 work-from-home days, team events, and fully stocked office Squad-based organization. Each squad owns its domain end-to-end with strong accountability and autonomy PMs report to the CPO, not Engineering. Product strategy stays focused, consistent, and clearly prioritized Engineers own technical decisions. Directors and EMs challenge, support, and sponsor decisions — but do not override engineering judgment Hybrid by design. Our Berlin office is the center of gravity, with 2 WFH days as the standard setup Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization Two career tracks. Clear long-term growth paths for both ICs (Junior → Staff) and Engineering Managers, with explicit reversibility between tracks Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and exciting startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here! We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously. Relocating to Berlin? We support you with practical relocation help. You'll feel home in no time. We look forward to your application! 🙂 With your application you agree to our privacy policy.