Location: Berlin, Germany Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading

brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion

conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of

conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

POSITION OVERVIEW

We are looking for a Senior Technical Product Manager – Agent Experience to join the LivePerson Product team and lead the strategy

and execution for our Agent and Manager Workspace. This is a highly strategic product area responsible for empowering thousands of

customer service agents and supervisors with intuitive, intelligent, and secure experiences that enable them to efficiently manage

conversations at enterprise scale.

As the Senior Product Manager for Agent Experience, you will define the vision for agent productivity, AI-assisted workflows, and

extensible platform capabilities that power modern customer service operations. Working closely with Engineering, Design, AI,

Customer Success, and enterprise customers, you will transform complex operational challenges into seamless user experiences that

improve agent efficiency, customer satisfaction, and business outcomes.

YOU WILL: KEY RESPONSIBILITIES & IMPACT

Product Strategy: Develop and articulate a compelling product vision and strategy for the Agent Experience, ensuring alignment

with LivePerson's overall business objectives and AI-first platform strategy.

Feature Prioritization: Define, evaluate, and prioritize features based on customer feedback, market insights, usability

research, business objectives, and product analytics, with a focus on agent productivity, workflow optimization, and

operational efficiency.

Roadmap Planning: Create and maintain a comprehensive product roadmap covering Agent Workspace, Manager Experience,

authentication, secure forms, AI-assisted workflows, and extensibility capabilities.

Cross-Functional Collaboration: Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales,

and Solution Engineering to deliver scalable, secure, and intuitive agent experiences.

Agent Productivity & Experience: Champion user-centered design principles to simplify complex workflows, reduce agent effort,

improve task completion, and enable faster, higher-quality customer conversations.

Customer Research: Engage directly with enterprise customers, contact center leaders, agents, and partners to understand

operational pain points, validate solutions, and translate insights into product opportunities.

Market Analysis: Continuously monitor industry trends in customer service platforms, contact center technology, AI copilots,

workforce productivity, conversational interfaces, and competitive offerings to inform product strategy.

Go-to-Market Strategy: Collaborate with Marketing, Sales, and Customer Success to successfully launch new Agent Experience

capabilities, drive adoption, and maximize customer value.

Performance Tracking: Define and monitor key product metrics such as agent productivity, workspace adoption, workflow

completion rates, customer satisfaction, resolution times, AI feature adoption, and operational efficiency to guide product

decisions.

Thought Leadership: Stay current with advancements in AI-assisted customer service, enterprise UX, agent productivity tools,

identity and access management, and modern SaaS product design to drive innovation across the Agent Experience.

YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS

5+ years of Product Management experience with a proven track record of delivering enterprise SaaS products or platforms.
Experience building products for customer service agents, contact center operations, employee productivity, workflow

management, or enterprise applications.

Strong understanding of authentication, security, APIs, enterprise integrations, identity and access management, and

cloud-native architectures.

Experience working closely with UX designers to build intuitive, user-centric enterprise experiences.
Proven ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments.
Strong analytical skills with experience using qualitative and quantitative data to drive product decisions.
Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams.
Experience engaging directly with enterprise customers to understand workflows, pain points, and operational challenges.
Passion for AI, customer experience, enterprise productivity, and solving complex business problems through thoughtful product

design.

Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).

OUR BENEFITS & PERKS

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our

permanent employees.

💰 FINANCIAL SECURITY & GROWTH

Additional Pension scheme: deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on

achievements

Equipment: Internet and Mobile reimbursement
Development: Access to internal professional development resources.

👨‍👩‍👧‍👦 TIME AWAY & FAMILY SUPPORT

Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5)
Paid Public Holidays.

Volunteering Days: Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or

holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.

💻 WORKPLACE FLEXIBILITY

Remote-First Model: Be flexible, work flexibly and from anywhere - no defined working hours or boundaries with offices in

Mannheim and Berlin

Monthly Connection: Join our monthly connection pizza day in the office!

WHY YOU’LL LOVE WORKING HERE

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations

globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own

success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved,

and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that

diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics

protected by US Federal, State, or Local law.

ACCESSIBILITY COMMITMENT

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job

applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process

should inform their recruiting contact upon initial connection.

IMPORTANT CANDIDATE NOTICE

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open

roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial

information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a

LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part

of our interview process, including but not limited to your social security number, online account passwords, credit card numbers,

passport information, and other related banking information. If you have any questions and or concerns, please feel free to

contact recruiting-lp@liveperson.com

Role

Senior Product Manager - Agent Experience

Tags for this job

Other

Similar Jobs

Senior Product Designer – Investment Products (x,f,m)

DKB Code Factory•Berlin

Welcome to DKB Code Factory…. { { … a_place_to_stay_yourself: [https://i.imgur.com/CFPUYqd.png] } } ; { { … a_place_to_stay_curious: Join our Broker / Investment team and work across investment products and customer journeys! In the first months, your focus will be a live, high-impact investment product post launch: understanding what has been built, improving the experience, and helping shape what comes next. During that time, you will also work on other Broker / Investment topics, such as existing investment flows, savings plans, portfolio journeys, and new feature ideas. We are looking for a Senior Product Designer who can turn complex investment, business, legal, and technical requirements into clear, useful customer experiences. You should be comfortable working with ambiguity, but also able to bring structure, make decisions visible, and move topics forward. You will work closely with Product, Engineering, Business, Legal / Compliance, your Design Manager, and your design peers. This role is a lot about collaboration without being passive: we need someone who can spar, ask the right questions, challenge unclear requirements, and decide where the biggest impact can be achieved. } } ; { YOUR_RESPONSIBILITIES: [ * Work on Broker / Investment products and journeys, with an initial focus on improving and further iterating on a live, high-impact investment product post launch. * Pick up existing work quickly, understand what has been built, and identify what needs to improve, be clarified, tested, designed, or escalated. * Design improvements and iterations for investment products and prepare them for implementation. * Work on existing and new investment journeys, such as savings plans, portfolio flows, product setup, product explanation, or management flows. * Make complex investment decisions easy for customers to understand: what they are doing, why it matters, what the implications are, and what happens next. * Use feedback, data, research, support input, and stakeholder input to identify real customer and business problems. * Look beyond assigned tasks and identify useful opportunities for existing flows and future features. * Work closely with the Design Manager: spar on direction, bring topics for discussion, and take ownership of topics that need senior design attention. * Know when a workshop, design sprint, critique, sparring session, or co-creation session is useful, and turn it into clear output such as decisions, concepts, priorities, flows, or next steps. * Work closely with Product Owners (POs), native engineers, web engineers, backend teams, Business, Legal / Compliance, and other designers. * Prepare designs with enough detail for implementation, including flows, states, edge cases, accessibility, content structure, and interaction details. * Challenge unclear requirements or existing UX patterns when they make the experience harder to understand or use. * Document learnings, patterns, or design system needs so other teams can reuse them. ] } ; { following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [ * Strong product design experience, ideally with complex multi-step flows in banking, investing, fintech, insurance, or other regulated environments. * A portfolio that shows how you think through complex product problems, not only polished final screens. * Experience designing end-to-end flows from problem understanding to implementation-ready design. * Ability to understand complex product, legal, business, and technical constraints and translate them into clear customer experiences. * Strong Figma skills and experience working with shared design systems. * Good judgment on when to use workshops, design sprints, critiques, sparring, or co-creation formats to move a topic forward. * Strong communication skills and the ability to make your work visible, explain trade-offs, and involve the right people early. * A collaborative working style: you know how to work closely with a Design Manager and other designers while still owning your topics independently. * English fluency required; German is a plus! * You're passionate about your work, but also know how to enjoy your free time!   ] } ; Have the feeling you don’t match every single requirement? Don’t worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us! { { … a_place_to_stay_together: From morning Daily to afterwork drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits [https://www.dkbcodefactory.com/jobs#what-we-offer]... [https://i.imgur.com/TH4zQxp.png] } } ;

Deadline: Aug 29Posted: Jul 29

Other

Junior Project Manager, New Businesses

Freenow by Lyft•Berlin

Location: Hamburg or Berlin Now part of the Lyft family, Freenow by Lyft is accelerating towards aggressive growth. Strong regional foothold and massive institutional backing are placing us as one of the key players in the European ride-hailing. Join us in our mission to build new business models and innovative tech! ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: One of our core goals for 2026 is the complete digitalization of the European phone-to-taxi market. We are moving beyond our core business developing the #1 mobility app, to provide our fleet partners advanced SaaS and operational capabilities. We are looking for a driven, hands-on Junior Project Manager to help us build this vertical from the ground up. Reporting to our Senior Business Development Manager (New Ventures & Go-to-Market), you will own two connected missions: building out Freenow’s own phone-to-taxi demand channel, and keeping the operational engine behind our dispatch platform running across markets. * Build the Phonelines Business: Stand up Freenow’s own local phone-to-taxi numbers across our cities of presence and grow inbound demand to them; * Optimize the Call & AI-Dispatch Funnel: Own and continuously improve the conversion funnel across our Call Centre and AI-dispatching operations — measuring every stage, reducing friction, and turning inbound callers into completed rides; * Own & Optimize the Operational Engine: Take ownership of the day-to-day operations behind our B2B SaaS dispatch platform — onboarding, invoicing, data validation, and system updates — while continuously improving it: documenting workflows, spotting inefficiencies, and turning manual, repetitive processes into scalable, automated ones using tools like Excel, SQL, Python, or BI dashboards; * Run Cross-Functional Projects End-to-End: Coordinate across Product, Sales, Operations and Legal to plan, execute and track initiatives — keeping stakeholders aligned, deadlines on track, and projects moving from idea to launch. ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * Project Management & Ownership: You are structured, organized, and take end-to-end ownership. You can juggle multiple workstreams, keep stakeholders aligned, and drive projects to completion without being told twice; * Analytical & Process Mindset: You translate messy, real-world industry problems into clear, structured solutions. You love finding inefficiencies — ideally to automate them away; * Hands-On & Data-Fluent: Strong attention to detail and a structured way of working with data. Advanced Excel is a must; familiarity with SQL, Python or BI / data-visualization tools is a strong plus; * Internal Influence & Collaboration: You communicate clearly and build strong working relationships across Product, Sales, Operations, Marketing and Legal — aligning stakeholders, unblocking dependencies, and driving projects forward without needing formal authority; * Experience: 1–3 years in Project Management, Business Development, Operations, Consulting, or a B2B SaaS / marketplace environment (strong internships count). A degree in Business, Business Informatics, Industrial Engineering, Economics or a related field; * Languages: Fluent English is required. German is a strong plus given our focus on the market. * ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program Plus more local benefits depending on your work location! ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride? [https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/bltadef6ed7354e9cc4/65a10957984e23040a418da6/glassdoor-logotype-rgb_2.png]https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm [https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/blte53af231aaa0c840/65a109382311a30407ba07ce/kununu_logo_black_2.png]https://www.kununu.com/de/mytaxi-intelligent-apps [https://brand.linkedin.com/content/dam/me/business/en-us/amp/brand-site/v2/bg/LI-Logo.svg.original.svg]https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/

Deadline: Aug 29Posted: Jul 30

Other

Senior Software Engineer (Ruby/RoR, Low-Code Apps)

Workato•Berlin

ABOUT WORKATO Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com [http://www.workato.com] WHY JOIN US? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits [http://www.workato.com/careers] they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider [https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12] named us an “enterprise startup to bet your career on” * Forbes’ Cloud 100 [https://www.forbes.com/cloud100/#a57477b5f941] recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 [https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html] ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz [https://qz.com/work/2053446/the-best-companies-for-working-from-home/] ranked us the #1 best company for remote workers RESPONSIBILITIES We are looking for an exceptional Senior Ruby on Rails Developer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. In this role, you will also be responsible to: * Build complex Ruby on Rails applications. * Build server-side infrastructure for the Workato user interface. * Contribute in all phases of the development lifecycle * Write well-designed, testable, efficient code. * Evaluate and propose improvements to the existing system. * Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. REQUIREMENTS QUALIFICATIONS / EXPERIENCE / TECHNICAL SKILLS * BS/MS degree in Computer Science, Engineering or a related subject. * 7+ years of experience developing, shipping and maintaining Rails applications. * Strong knowledge of Ruby. * Excellent debugging, analytical, problem-solving, and social skills. * Solid knowledge of object-oriented programming and design. * Experience with relational database systems (PostgreSQL) and Redis-based / Memcached caching. * Contributions to open-source projects are a plus. (REQ ID: 2915)

Deadline: Aug 29Posted: Jul 29

Other