(Senior) Relationship Manager (f/m/d)

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. As we scale following our Series B, across markets, acquisitions, and teams, we are launching a steady pipeline of strategic operational projects. We are looking for a Central Operations Manager to turn those initiatives into implemented reality. You will take an initial idea or direction and shape it into an effective, executed plan, designing it as you go. The environment is complex and fast-moving, and projects are rarely fully defined at the outset. We need a sharp mind that can reduce a problem to its underlying assumptions and facts, together with the people skills and execution discipline to carry it through to adoption. You will work at the intersection of strategic planning and operational excellence, partnering closely with our Operations domains and other teams to help teams operate consistently, scale effectively, and continuously improve. A major focus will be the operational integration of acquired companies into the bunch operating model. You will work most closely with the Senior Central Ops & Integration Lead and VP Operations, who drive the conceptualisation and initiation of these initiatives. You will own the execution: shaping early-stage ideas into concrete plans and carrying them through to implementation. YOUR ROLE * Take operational excellence and integration initiatives from initial concept to implemented reality, shaping the plan as you go. * Translate an improvement plan into concrete milestones, owners, and decisions, and keep them progressing on your own initiative. * Drive operational integration workstreams from planning through execution and adoption as bunch grows through acquisitions. * Build the steering frameworks the operations teams run on, turning operational data into the metrics and targets that guide their decisions. * Use analytical assessment to identify where processes can be simplified, scaled, or de-risked, and drive those improvements through to completion with measurable impact. * Own bunch's central operational tooling, such as Asana and Front: set the standards for how it is used, run training, and drive its ongoing development. * Manage the relationships with these tooling vendors, from support and adoption through to roadmap and renewals. * Run several projects in parallel while keeping quality high across all of them. ABOUT YOU * You bring 3+ years of experience in a fast-paced, high-performance environment such as management consulting, startups, or tech project management where you owned complex problems end to end. * You have exceptional analytical thinking. You reduce a problem to its core assumptions, facts, and constraints, and rebuild it into something simple enough that others immediately understand it and can act on it. * You are effective with people. You bring others with you toward an outcome, building trust and alignment across teams that do not report to you and driving genuine adoption of change. * You have excellent project management skills. You run multiple workstreams in parallel, keep them on track, and carry them through to implementation with limited oversight. * You are comfortable taking an initial idea or direction and shaping it into an effective, implemented plan, designing it as you go, in an environment that is complex and rarely fully defined at the outset. * You are highly structured and detail-oriented, and hold quality under tight timelines. * You are proactive and thrive in a fast-moving, high-growth environment where you are trusted with real ownership. * A background in private markets, fund administration, or financial services is a strong plus, though not a requirement, as long as you are keen to get up to speed on the industry bunch operates in. * You are fluent in English; German is a plus. WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS * People Team Interview (30 min) – Meet us & check initial fit * Hiring Manager Interview (45 min) – Collaboration, ownership, and culture * Case Interview & VP of Ops screening ideally on site (90 min) – Collaborative problem-solving and communications skills * Final Round (60 min) – Meet senior stakeholders * Reference calls to confirm your relationship building abilities About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business. We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience. ABOUT THE ROLE: As a Senior Client Experience Manager (German Speaking), you'll take full ownership of the operational day-to-day relationship between Upvest and Europe's leading financial institutions as a senior counterpart. You won’t just provide support, you will be the custodian of long-term partnerships. You'll manage the end-to-end live client relationship, ensuring a smooth daily BAU experience for our clients. Your role is inherently operational and client facing. You’ll build lasting relationships with key stakeholders, facilitating both day-to-day queries and ensuring our live clients are operationally robust and efficient in their use of the investment API. Client Experience is the conduit between Upvest and our clients, building the bridge between our clients and our platform with in-depth knowledge, superb problem-solving skills and natural charisma. The Client Experience team is a vital part of the Client Impact department, where we focus on delivering sustainable value to our clients every day. You will work alongside a high-performing team of experts and collaborate closely with stakeholders across the entire organization, from Product and Engineering to Growth, Legal, and Compliance. WHAT YOU’LL DO: ENABLE EUROPE’S LEADING FINTECHS TO DELIVER FLAWLESS INVESTMENT EXPERIENCES. * Relationship Management: Take full ownership of day-to-day operational relationship management as a senior support counterpoint to Europe’s top financial institutions in utilising Upvests investment API. * Best in Class Support: Oversee exceptional support delivery via Zendesk, Slack and weekly check-ins, acting as the first escalation point for complex operational and administrative issues. * Operational Excellence: Manage our Service Level Agreements (SLAs), identifying systemic points for improvement to ensure smooth business-as-usual (BAU) operations. * Cross-Functional Advocacy: Serve as the chief internal advocate for client interests and queries, collaborating with Product, Engineering, and Operations teams to resolve requests. * Communication: Set the standards for client communication, ensuring transparency and trust through both ad-hoc and structured weekly, monthly and quarterly touchpoints. * Take Ownership: Become part of the success story of Upvest (as a shareholder!).   WHAT YOU BRING: Your skillset will drive our mission to provide best in class support. * Expertise: 6+ years of experience in client-facing roles within, investments or banking. You have experience in working with large financial institutions and a natural comfort with complexity. * Linguistic Skills: Professional fluency in German and English is required to manage our institutional European partnerships. * AI: Proficiency in AI tooling is a significant advantage, particularly in leveraging AI to automate support workflows or enhance data-driven decision-making. * Industry Knowledge: Deep familiarity with the financial industry or regulated environments. Previous experience with or strong interest in software-/infrastructure-as-a-service products (e.g., Banking-as-a-Service etc.) * Problem-Solving: A "client-first" mindset with the ability to solve problems pragmatically and efficiently. You relish the challenge of overcoming multi-layered operational issues and have strong stakeholder management skills. * Leadership: A proactive approach to mentoring, acting as a sparring partner for leadership, and thriving in an autonomous, high-growth setup. HOW WE UPVEST IN YOU: * Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market. * Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits. * Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest. * Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it. * Flexible work environment: Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across Europe, depending on the role. We give you the choice and budget to work where you’re most comfortable and productive, either at home or in the office. You choose. * Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program. * Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements. * Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies. OUR VALUES: * Make it easy for others. We simplify the complex and act with the best intentions. * Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection. * Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together. * Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others. Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.