Central Operations Manager (f/m/d)

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.   YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.   TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.   ABOUT YOU * 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English and German   WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains   HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview with Chey, Head of Customer Success (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview with the Customer Success Team (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview: first with our operations team and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business. We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience. ABOUT THE ROLE: * As Senior Liquidity Risk Manager, you will own the design, implementation, and ongoing oversight of Upvest’s liquidity risk framework — a critical function for a BaFin-regulated investment firm operating at scale across Europe. * You will work closely with Treasury, Finance, and senior leadership to ensure Upvest maintains a robust and compliant liquidity position as we expand across Europe. * This is a high-impact, highly visible role at the intersection of regulatory compliance, strategic finance, and operational excellence — you’ll be central to how Upvest manages risk at the next stage of growth. WHAT YOU’LL DO: * Quantitative Analytics: Lead advanced quantitative modeling and analyze complex risk data to provide strategic insights on liquidity, funding, and stress testing (ILAAP). * Risk Governance: Design and implement comprehensive mitigation strategies and robust risk controls across our core business processes. * Projects & Tooling: Own high-impact risk projects, including the architecture and deployment of next-generation risk models and tools—initially for Financial and Non-Financial domains, with a clear path into the broader universe of Risk Management. * Stakeholder Communication: Serve as the primary expert for financial risk inquiries, translating complex quantitative findings for senior leadership, external partners, and regulators (BaFin). * Leadership & Collaboration: Mentor junior team members and drive cross-departmental initiatives (IT GRC, Outsourcing, Finance, Compliance, Operations) to scale our risk infrastructure. WHAT YOU BRING: * Experience: 5+ years in risk management or treasury within a regulated bank or financial institution. * Regulatory Expertise: Strong understanding of European/BaFin regulatory frameworks (CRR, LCR, NSFR, ILAAP, MaRisk). * Technical & Modeling Skills: Hands-on experience building or operating quantitative risk models and cash flow forecasting tools (SQL/Python skills are a plus). * Project & Cross-Functional Power: Proven track record of driving complex projects across domains like IT GRC, Outsourcing, or Compliance. * Leadership & Communication: Exceptional ability to mentor junior colleagues and articulate complex financial risks clearly to C-level executives and external partners. * Languages: Fluency in English; German language skills are a strong advantage. IT’S GREAT IF YOU HAVE: * Experience bridging the gap between Financial and Non-Financial/Operational Risk frameworks. * Prior experience in a high-growth fintech scale-up environment. HOW WE UPVEST IN YOU: * Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market. * Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits. * Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest. * Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it. * Flexible work environment: Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across Europe, depending on the role. We give you the choice and budget to work where you’re most comfortable and productive, either at home or in the office. You choose. * Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program. * Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements. * Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies. OUR VALUES: * Make it easy for others. We simplify the complex and act with the best intentions * Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection. * Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together. * Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others. Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.