Staff Product Designer - Expert Experience

ABOUT COMMERCETOOLS Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of autonomous commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. YOUR IMPACT As the Principal Engineer championing Resiliency, you'll be the driving force behind how commercetools prepares for, responds to, and learns from operational incidents at scale. Our customers rely on us for mission-critical commerce infrastructure, including during their highest-stakes moments of the year, like Black Friday. You'll own the discipline of resiliency end-to-end: mature incident management, strong operational visibility, data-driven process improvement, and organization-wide readiness for peak-traffic events. * Standardize Incident Management: Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the company. * Enhance System Visibility: Develop clear, real-time metrics, dashboards, and signals to track system health and incident trends. * Drive Data-Backed Improvements: Use operational data to find process gaps, partnering with product engineering teams to fix them. * Own Peak-Event Readiness: Scale and lead the organization-wide readiness program for massive traffic spikes like Black Friday. * Lead Cross-Team Initiatives: Identify resilience gaps, collaborate with infrastructure/product teams on solutions, and turn ideas into concrete technical outcomes. * Cross-Functional Collaboration: Partner closely with engineering leadership, Staff Engineers, and domain-specific Principal Engineers (Cloud, Security, API, Architecture, Performance). * Foster Knowledge Sharing: Drive organizational communication, documentation, and training around resiliency and operational excellence.   This role is to based 3 days a week in our hubs with a hybrid modality -  Berlin, Valencia or London.   WHAT SETS YOU APART You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: * Experience: 7+ years driving incident management/operational excellence; 5+ years leading org-wide resiliency and reliability initiatives. * Peak Load Execution: Proven track record of managing and scaling systems for high-stakes, multi-team operational events (e.g., Black Friday, major launches). * Data Literacy: Strong ability to analyze metrics to diagnose technical issues and measure process improvements. * Leadership & Influence: Ability to evaluate both technical bugs and the organizational/human dynamics behind them. * Project Management: Demonstrated success managing large-scale initiatives that span multiple engineering teams in an Agile environment. * Communication: Fluent English with exceptional written and verbal communication skills; experience running technical training or onboarding is a plus. * Soft Skills: High self-awareness, a strong customer focus, and a passion for mentoring others and learning new technologies. OUR BENEFITS Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success  For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.  For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

P-1345 You will be the Product Manager for the Databricks Runtime team in Berlin. The team works at the intersection of query processing, storage, infrastructure and data governance, all key components of the Databricks data intelligence platform. As the Product Manager, you will develop a deep understanding of modern cloud infrastructure, data governance solutions, and open source components, and gather requirements from customers. You will launch features that will impact how customers process petabytes of data every day and make it simpler for them to draw value from their data.  This role requires coordinating all product activities from vision to implementation, including engaging customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The impact you will have: * Own the end-to-end product management process * Gather customer requirements, design features and collaborate with engineering to deliver a polished market-ready product * Drive launches with product marketing through blog posts, release notes, webinars * Define and measure OKRs for your products * Drive the prioritization and development of features, measurably making it simpler and more cost effective for customers to govern and process petabytes of data. What we look for: * 6+ yrs of experience * Bachelors degree in Computer Science or similar field * Experience in Product Management (inbound, outbound, cross-functional processes) * Technical skills * Solid understanding of cloud infrastructure (AWS, Azure, GCP) * Strong data analysis and operationalization skills (SQL, rollups, building operational dashboards) About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.