Technical Customer Support Manager (m/w/d)

Voi Technology

YOUR MISSION AT VOI As Safety Manager, you will lead and embed health and safety practices across Voi’s local operations, ensuring that warehouses, field operations and offices comply with local legislation and Voi’s global standards. In this role, you will be the appointed FSO/DGSA/SIFA in Germany and support other markets across Southern Europe on health and safety topics. You will work closely with the Global Head of Health & Safety, the Global Health & Safety Steering Group and cross-functional teams to provide expert guidance, reduce risks and strengthen a caring safety culture. Your work will support Voi’s operational growth in the local market and our mission to deliver safe and sustainable micromobility services. This will include: * Leading and promoting a strong health and safety culture across warehouses, field teams and operational staff, ensuring safety is embedded in day-to-day activities and decisions. * Developing, implementing and maintaining local health and safety policies, processes and procedures, ensuring alignment with Voi’s global standards, local legislation and industry best practice. * Identifying and assessing operational risks across warehouses, field operations and facilities, implementing effective risk controls for core activities such as battery handling, equipment use, manual handling and in-field operations. * Travel regularly to different sites in Europe to carry out safety checks in warehouses and ensure consistent standards across locations. * Planning and conducting safety inspections, audits, risk assessments and incident investigations, ensuring corrective actions, follow-up and clear performance reporting. * Coordinating and supporting health and safety training so that teams understand their responsibilities and feel equipped to maintain safe working environments. * Collaborating with Operations, Legal, HR and other central teams to integrate safety into processes, warehouse set-ups, facilities management and customer safety initiatives, while owning the local health and safety roadmap and driving continuous improvement. WHAT YOU NEED TO EMBARK You are a collaborative and hands-on health and safety professional who enjoys working closely with both operational teams and senior stakeholders. You combine strong technical knowledge with a practical, solutions-focused mindset, and you are comfortable influencing others, building trust and following through on actions. In addition to being fluent in English and German we believe the right person has: * Proven experience in a health and safety leadership or management role. * Professional health and safety certification. * Strong knowledge of local health and safety legislation and regulatory requirements. * Experience developing and implementing health and safety policies, procedures and risk assessments. * Demonstrated ability to conduct safety audits and incident investigations. * Experience delivering training to improve safety performance. * Strong stakeholder management skills, with the ability to collaborate across teams and levels. * Excellent communication and reporting skills. * Experience in logistics, mobility, transportation, warehouse operations or similar industries is an advantage. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated and supportive colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.  ABOUT THE ROLE: As Senior Data Engineer – Internal Platform, you will build and own the data infrastructure that powers Parloa's internal AI transformation. Today, business-critical data lives across dozens of disconnected tools with no unified way to access it — you'll change that by creating a single, self-serve access layer that gives AI agents and teams the business context they need to operate. Working closely with the AI Transformation Team and stakeholders across the non-engineering organization, you'll also define the KPIs and dashboards leadership uses to track AI adoption and impact. AREAS OF OWNERSHIP: * Data Platform Infrastructure: Own the Internal-facing Databricks workspace end-to-end: configuration, compute, access controls, and cost management. * Ingestion Pipelines: Build and maintain Airbyte pipelines that pull data from Salesforce, Gong, HRIS, finance systems, and other tools on automated schedules. * Data Modeling & Transformation: Implement the architecture that turns raw data into clean, trusted, analysis-ready datasets. * AI Data Enablement: Partner with the AI Transformation Team to ensure AI agents and LLM workflows get the right data in the right format. * AI Adoption Measurement: Define and build the KPIs and dashboards that track AI usage, proficiency, and business impact across the company. * Data Governance & Compliance: Own data classification, access policies, GDPR/DPA compliance, and pipeline monitoring. WHO YOU ARE: * Experience designing data layers that power AI/LLM-based applications and agentic workflows. * Proficiency in Python, SQL, ETL/ELT tools, and MLOps. * Knowledge of dimensional modeling and modern data warehouse technologies. * Ability to comprehend and execute on complex requirements and resolve performance issues. * Ability to articulate complex technical concepts to non-engineering audiences, making data architecture decisions and trade-offs understandable for leadership and cross-functional stakeholders. * Passion for staying updated and driving innovation in data engineering. * Ability to define and instrument Al adoption KPls: usage tracking, proficiency distribution, and business impact metrics. * Understanding of how Al tools consume data – context windows, retrieval patterns, embedding pipelines – and how to optimise data access for. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

MOIA

JOIN US AS A (SENIOR) VEHICLE READINESS MANAGER (ALL GENDERS) IN OUR GLOBAL VEHICLE MANAGEMENT TEAM AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! MOIA’s Global Vehicle Management Team ensures on-time fleet deployment, smooth vehicle commissioning and uptime-focused service and spare parts support throughout the vehicle lifetime for customers across the EU and the US.   As a cross-functional, fast-moving team, we are part of the commercial side of the organisation and work closely with all relevant teams, enabling the customer and operator of the AD fleet, the service partner network responsible for servicing and maintaining the vehicles, and the software units, making sure that the vehicles are ready to run at all times.   In short: We bring MOIA’s pioneering AD vehicle to life — reliably, globally, and ready to scale.  Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here.  As a Vehicle Readiness Manager, you are responsible for planning, coordinating, and optimizing vehicle deployment and readiness across locations, customers, and operational use cases. The role ensures that vehicles are available in the right place at the right time and meet the operational, technical, and service-related requirements needed for deployment.  This position sits at the interface between operations, service and maintenance, logistics, and commercial teams, with a strong focus on structured planning, operational readiness, and cross-functional alignment. It is well suited for profiles with experience in vehicle operations, fleet deployment, launch, readiness, or related planning functions in automotive or mobility environments.  WHAT YOU WILL DO * Plan and steer vehicle deployment, redeployment, and relocations across sites and customers.  * Translate demand forecasts and operational requirements into executable fleet plans.  * Allocate vehicles to meet utilization targets, capacity constraints, and customer commitments.  * Ensure the right vehicle mix per location and use case, including timing and readiness.  * Balance fleet availability with service and maintenance capacity; flag gaps and bottlenecks early.  * Coordinate vehicle movements with operations, service & maintenance, and logistics providers.  * Schedule deployments considering maintenance status, compliance, and operational readiness.  * Support launch planning for new sites, customers, and services with clear deployment scenarios.  WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Several years of experience in vehicle operations, fleet deployment, launch, readiness, or a comparable role within automotive, mobility, or another operational environment that requires managing assets or scarce resources.  * Experience translating operational demand, business priorities, and resource constraints into executable plans and clear deployment scenarios.  * Strong understanding of vehicle resource deployment and operational readiness, including the coordination of maintenance, service capacity, logistics, and timing dependencies.  * Hands-on, builder mentality with the ability to create structure from scratch, develop practical tools, and establish scalable processes in evolving environments.  * Proven ability to work cross-functionally with operations, service, logistics, and other stakeholders to ensure smooth execution and timely issue resolution.  * Good understanding of the end-to-end vehicle lifecycle and the operational impact of planning decisions on availability, utilization, service quality, and cost efficiency.  * Strong planning, coordination, and communication skills, with the ability to drive clarity, prioritization, and alignment in fast-moving and evolving environments.  We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.