Wolt Drive Onboarding Specialist

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Du bist äußerst detailorientiert und verfügst über exzellente Kommunikationsfähigkeiten? Du arbeitest gerne in funktionsübergreifenden Umfeldern, übernimmst Verantwortung und löst komplexe Herausforderungen strukturiert und proaktiv? Wenn das nach Dir klingt, würden wir uns sehr gerne mit Dir austauschen! HINTERGRUND DER ROLLE Unser Retail Onboarding Team (ReOB) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere Retail-Partnerinnen durch ein nahtloses, skalierbares Onboarding-, Menü- und Katalogerlebnis nachhaltig auf Erfolgskurs bringen. Dabei vereint ReOB operative Exzellenz in Onboarding & Kommunikation mit datengetriebener Menüpflege sowie Elementen des Category Managements. Mit dem kontinuierlichen Wachstum von Wolt steigt auch die Komplexität unserer Prozesse und Anforderungen. Als Senior-Mitglied des Retail Onboarding Teams übernimmst Du eine Schlüsselrolle in der Steuerung, Optimierung und Skalierung unserer Onboarding Engine im deutschen Markt. Du arbeitest eng mit internen Teams sowie großen Retail-Partnerinnen (z. B. Key Accounts wie Edeka) zusammen und stellst sicher, dass wir sowohl Geschwindigkeit als auch Qualität im Onboarding maximieren. WAS WIR BIETEN: Die Möglichkeit, in einem internationalen Umfeld maßgeblich an etwas Außergewöhnlichem mitzuwirken Eine steile Lern- und Entwicklungskurve in einem global agierenden Technologieunternehmen Ein attraktives Gehalt sowie flexible Arbeitszeiten Hohe Eigenverantwortung und Gestaltungsspielraum in einem dynamischen Team Flache Hierarchien in einer skalierenden Start-up-Atmosphäre Rabatt auf Wolt-Bestellungen ÖPNV-Zuschuss Wellness-Zuschuss (Urban Sports Club) Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub BIST DU BEGEISTERT VON DIESER GELEGENHEIT, DENN DU WIRST… Die End-to-End-Verantwortung für das Onboarding von Retail-Partnerinnen übernehmen – von der ersten Kommunikation bis zum erfolgreichen Go-Live Partnerinnen aktiv onboarden, trainieren und auch vor Ort schulen, um ihren langfristigen Erfolg auf Wolt sicherzustellen Fotoshootings koordinieren sowie externe Ressourcen für Dateneingabe und Katalogerstellung steuern Menüs und Sortimente pflegen, strukturieren und optimieren – mit einem starken Fokus auf Datenqualität und Effizienz (Excel ist ein zentraler Bestandteil Deiner täglichen Arbeit) Die Qualität von Produktdaten und Katalogen sicherstellen und kontinuierlich verbessern Eng mit Sales, Account Management und weiteren Stakeholdern zusammenarbeiten, um Engpässe im Onboarding-Funnel zu identifizieren und zu beseitigen Als zentrale Schnittstelle proaktiv Hindernisse adressieren und die Onboarding-Geschwindigkeit maßgeblich steigern                                                                                                               Prozesse analysieren, verbessern und durch den Einsatz neuer Technologien skalierbarer gestalten UNSERE ERWARTUNGEN Du bringst eine ausgeprägte Ownership-Mentalität sowie unternehmerisches Denken mit und arbeitest eigenständig mit minimaler Anleitung Du bist strukturiert, detailorientiert und gehst Aufgaben proaktiv und lösungsorientiert an Du bist kommunikationsstark (Deutsch & Englisch, schriftlich und mündlich) und fühlst Dich im Austausch mit unterschiedlichen Stakeholdern – auch auf Senior-Level – sicher Du hast keine Scheu, zum Hörer zu greifen, Stakeholder zu challengen und Themen aktiv voranzutreiben Du verfügst über mehrere Jahre Erfahrung (idealerweise 4+ Jahre) in Sales, Account Management, Operations oder Customer Support Du arbeitest gerne datengetrieben und sicher mit Excel und/oder Google Sheets – und hast Lust, Deine Fähigkeiten weiter auszubauen Du besitzt ausgeprägte analytische Fähigkeiten und eine “bias for action”-Mentalität mit Fokus auf Impact Du arbeitest effektiv in funktionsübergreifenden Teams und treibst Zusammenarbeit aktiv voran ENGLISH: Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect! BACKGROUND OF THE ROLE Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management. As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality. WHAT WE OFFER The opportunity to play a key role in shaping something exceptional in an international environment A steep learning and growth curve in a global technology company An attractive salary and flexible working hours High ownership and autonomy within a dynamic team A flat hierarchy in a scaling start-up environment Discount on Wolt orders Public transport allowance Wellness allowance (Urban Sports Club) Weekly (virtual) all-hands meetings and regular team events Flexible working hours + 30 days paid holiday ARE YOU EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… Own the end-to-end onboarding of retail partners – from first contact to successful go-live Actively onboard, train, and support merchants, including conducting on-site training when needed Coordinate photoshoots and manage external workforce for data entry and catalog creation Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work) Ensure high-quality product data and continuously improve catalog standards Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks Analyze and improve workflows, leveraging new technologies to scale operations OUR EXPECTATIONS You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance You are structured, detail-oriented, and proactive in solving problems You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally You are not afraid to pick up the phone, challenge stakeholders, and drive execution You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills You have strong analytical and problem-solving skills with a clear bias for action and impact You thrive in cross-functional environments and actively drive collaboration OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a commercially driven professional with a passion for helping businesses grow? Are you excited by the idea of scaling Wolt’s commerce solutions and building strong relationships with partners across Greece? If yes, we’d love to meet you! At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver almost anything in your city in minutes. Today, our products are used by 55+ million registered users who order from 200,000+ merchants across 30+ countries. To support our expanding merchant offering, we are scaling our Commerce Platform, which consists of two core products. Wolt Commerce Platform Products in a Nutshell * Wolt Drive - A delivery-as-a-service solution (DaaS) enabling merchants to add fast, reliable last-mile delivery to their own ordering channels. * Wolt Storefront - A white-label online ordering platform that helps merchants create branded digital stores with seamless checkout and increased conversion. This role focuses purely on acquiring new partners for both products - selling the value, closing the deals, and handing partners over to onboarding teams. WHAT YOU’LL BE DOING As Commerce Platform Sales Specialist your mission is clear: identify, pitch, and close new merchant partnerships for Wolt Drive and Wolt Storefront. You will build a strong pipeline, run a highly structured sales process, and secure high-quality, scalable partnerships. Day-to-day in this role you’ll: Own the full outbound sales cycle * Systematically explore and prospect the market to uncover new partnership opportunities. * Initiate and lead outreach to restaurants, retailers, and e-commerce merchants across verticals. * Deliver compelling product pitches for both Drive and Storefront, tailored to merchant needs. * Negotiate commercial terms and close deals that drive sustainable growth. Manage a strong, disciplined pipeline * Keep a structured pipeline with clear stages, next steps, and revenue potential. * Prioritize accounts based on strategic value, scalability, and readiness to adopt Commerce solutions. * Work toward monthly targets with precision and consistency. Craft winning sales materials * Build and refine pitch decks, case studies, and proposals to support high-impact conversations. * Translate product capabilities into clear merchant value propositions.  Collaborate with internal teams * Coordinate with onboarding and operational teams to ensure a smooth handover after closing. * Share market insights with Product, Ops, and Support - without owning implementations or account management. OUR HUMBLE EXPECTATIONS You’ll succeed in this role if you: * Have 2-4 years of experience in sales, business development, field sales, retail partnerships, or similar roles. * Have a proven track record of closing deals and consistently hitting sales targets. * Are a natural hunter - proactive, persistent, and driven by pipeline momentum. * Possess excellent communication and pitching skills, with the ability to simplify complex solutions. * Use data to support negotiation and refine sales decisions. * Can adapt quickly in a fast-changing environment and maintain high ownership. * Have an interest in e-commerce, last-mile logistics, or digital retail solutions. * Are fluent in English and Greek. * Have a driver's license.  NEXT STEPS If you're excited about driving growth, managing key business relationships, and contributing to the success of leading commerce solutions, apply below! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, our mission is to bring joy, simplicity, and earnings to neighborhoods — and our restaurant partners are at the heart of that mission. In Germany, our Post Activation team owns the most decisive stretch of a merchant's journey: the first weeks after they go live, when the right support turns a new partner into a thriving, long-term business on Wolt. We're now hiring a Team Lead for Post Activation. This is a hands-on leadership role where you'll guide a team of specialists across our German offices, helping newly launched merchants find their footing, grow their orders, and stay available to customers from day one. WHAT YOU’LL BE DOING As Team Lead for Post Activation, you'll own how thousands of merchants experience their first 28 days on Wolt. You'll lead a distributed team responsible for early merchant success — measured by whether partners reach their Magic Moment, stay reliably online, and build the habits that set them up to grow long after the post-activation window closes. Your focus will be on merchant outcomes, team development, and turning operational and performance insights into better processes across the merchant lifecycle. DAY-TO-DAY IN THIS ROLE YOU’LL: * Lead and develop a team of ~9 Post-Onboarding Success Specialists based across our German offices, owning their coaching, performance, and growth. * Drive the team's core outcomes: Magic Moment achievement (12 orders in the first 28 days), F28D availability, and merchant self-sufficiency (Portal adoption and platform proficiency) across your merchant portfolio. * Set the standard for how the team supports merchants — availability and app usage, menu and image quality, campaign and Ads setup, and platform education that helps partners succeed independently. * Turn performance data into strategy: analyze why venues miss their Magic Moment, size the biggest levers, and decide where the team should focus to move the metric — not case by case, but at portfolio level. * Design scalable processes and playbooks: replace one-off manual work with repeatable workflows, standardized merchant journeys, and self-service enablement, so the team's impact scales beyond individual effort. * Help shape where the function goes next — embracing change and helping develop new ways of measuring and driving merchant success as the business evolves. * Own the feedback loop with Onboarding and partner with Sales, Account Management, Menu, Photo, and Analytics to fix root causes upstream and improve the handover into long-term management. * Recruit, onboard, and coach new team members for long-term success. OUR HUMBLE EXPECTATIONS * 5+ years of experience in account management, merchant/customer success, or operations, including proven experience leading and developing a team * Experience leading distributed or multi-location teams, ideally across different sites or regions * Strong analytical and strategic thinking: you can dig into performance data, identify what's driving results, and translate findings into clear priorities and action * A track record of owning performance metrics and improving them through structured, scalable solutions rather than one-off fixes * Proficiency with analytics and BI tools such as Looker, Power BI, or Tableau * Strong prioritization and organizational skills, and sound judgment in a fast-changing environment * Comfort with ambiguity and change, treating evolving priorities and new metrics as an opportunity rather than a disruption * Excellent communicator in both German and English * Willingness to travel regularly to other German offices to support your team on the ground * Bachelor's or Master's degree WHAT'S IN IT FOR YOU * A chance to shape how Wolt sets up thousands of restaurant partners for success across Germany * Full ownership and accountability in a fast-moving environment * Independent work in a dynamic, international team * A fast-growing tech company with many career opportunities * Attractive salary package * A local office in Berlin, Hamburg, Cologne, Frankfurt, or Munich * Discount on Wolt orders * Modern work equipment * Various soft drinks, coffee and fruits in the office * Urban Sports Club membership subsidy * Deutschland Ticket subsidy * Weekly all-hands meetings and regular team events * Flexible working hours policy + 30 days of paid vacation NEXT STEPS If you're excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.