Supervisor/a de Contact Center

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe is seeking a highly experienced and strategic Compliance and Money Laundering Reporting Officer to lead our regulatory compliance, financial crimes, and risk operations program in our French Branch. This role sits within the Affiliates pillar of the Financial Crime, Compliance and Risk Oversight (FinCRO) organization, and you'll report to the Chief Risk Officer. You will serve as the formal Chief Compliance and Money Laundering Reporting Officer for STEL's French Branch (Succursale en France). You will be the principal decision-maker and strategic lead on regulatory compliance, financial crime and enterprise risk management for the French Branch, serving a critical role in ensuring Stripe's continued safe growth in France. You will be the public face of the compliance team in France and a primary point of contact with regulators, financial partners, and internal stakeholders. The ideal candidate will have deep subject matter expertise in regulatory compliance, financial crimes and ERM in France, and a proven track record building and evolving tech-forward compliance programs in a regulated financial services or payments environment. WHAT YOU’LL DO   RESPONSIBILITIES  * Strategic Leadership: Develop and implement a robust and scalable compliance strategy for the French Branch aligning with STEL's FinCRO objectives and business goals, leveraging AI, data science, and automation wherever possible. Drive a culture of compliance and sound regulatory risk management within the French Branch as Stripe expands its product offerings. Provide regular reporting and updates to Branch management regarding the health and effectiveness of the compliance programs. * AML/CFT Program Oversight: Own and enhance the Branch AML, counter-terrorist financing, sanctions, and anti-bribery and corruption programs, including the end-to-end suspicious transaction/activity reporting processes. Ensure the financial crime program is designed to efficiently and effectively prevent, detect, and report money laundering, terrorist financing, and other financial crimes. * Tracfin Designated Officer: Serve as the Branch's formally designated Déclarant Tracfin and Correspondant Tracfin. File Déclarations de Soupçon (DS) directly with Tracfin and manage all Tracfin information requests (Droits de Communication) within prescribed timeframes.  * Compliance Program Oversight: Ensure ongoing compliance with all applicable French licensing conditions, payment services regulations, and broader French financial services laws. Monitor the regulatory environment for changes, assess business impact, and drive timely implementation of compliance obligations. Maintain a regulatory obligations register and own the internal compliance assurance framework. * Regulatory Management: Serve as the primary point of contact for financial regulators in France and an ambassador to the industry in the country. Lead regulatory engagement including new regulatory consultations and ongoing supervisory relationships. Engage with regulatory bodies on Stripe's behalf and serve as a thought leader for technology-focused compliance solutions, representing Stripe in external forums and groups to help modernize regulatory expectations for the fintech era. * Advisory & Consultation: Ensure Stripe's global regulatory compliance, financial crimes and ERM frameworks, policies, and controls (e.g., KYC, transaction monitoring, regulatory reporting, risk assessment, training, testing) are fit for purpose for local requirements in France. Monitor product launches and business model changes to ensure Branch compliance programs reflect new developments, including timely regulatory notifications. Provide expert guidance to business stakeholders on market expansion, product development, and operational changes to ensure compliance by design. * Governance and Reporting: Oversee drafting and implementation of local policies, procedures, and internal controls to ensure licensing commitments and legal conditions are met. Manage production of regulatory compliance performance reports for Branch management. * Audit and Issue Management: Lead responses to audits and regulatory assessments. Own remediation of findings and develop corrective action plans in partnership with relevant business owners. * Training and Culture: Champion a strong compliance culture across the French Branch. Oversee the design and delivery of a regulatory compliance training programme that reflects the specific requirements of the Branch. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of experience in compliance and financial crime, with significant focus on financial services, fintech, or payments. * Prior experience as a designated Compliance Officer and/or MLRO under an ACPR-regulated or comparable entity is strongly preferred. * Regulatory Knowledge: Deep and current knowledge of regulatory compliance and financial crimes requirements in France. * Regulatory Engagement: Demonstrated experience interacting directly with financial regulators in France, including managing supervisory relationships and regulatory change processes. * Communication: Exceptional communication skills, with the ability to articulate complex regulatory concepts to both technical and non-technical audiences, and to represent Stripe externally with credibility and authority. * Strategic Mindset: Ability to think strategically and translate complex regulatory requirements into practical, scalable business solutions in a fast-moving environment. * Problem Solving: Strong analytical and problem-solving skills, with a data-driven approach to decision-making and a comfort operating in ambiguity. * Fit & Proper: Must satisfy the Central Bank of Ireland's fit and proper requirements for a Controlled Function. The successful candidate will be required to undergo and complete due diligence prior to commencement in the role. PREFERRED QUALIFICATIONS *  Languages: Fluency in French and English, to support local regulatory and stakeholder engagement. * Certifications: CAMS (Certified Anti-Money Laundering Specialist), ICA International Diploma in AML or equivalent professional certifications strongly preferred. * Location: Paris, hybrid role. * Experience working in a global, matrixed organization.

Cabify

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un auto privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas? Fundada en 2011, nos hemos convertido en el primer ‘unicornio’ español. Nuestra sede central está en Madrid pero actualmente nos encontramos en 42 ciudades de España y Latinoamérica. Y cada mes que pasa más gente se une a nuestro equipo internacional lleno de personas apasionadas, brillantes y con talento con ganas de  desafiar el “status quo”.Pero no importa lo rápido que crezcamos o lo grande que nos volvamos, queremos mantener nuestro espíritu ‘start-up’. Somos un equipo seguro de sí mismo, energético, profesional y carismático, y estamos orgullosos de hacer las cosas bien. Nos gusta pensar en nosotros mismos como una empresa de tecnología ética e innovadora que ha creado un negocio donde todos son tratados de manera justa y respetuosa, desde nuestros ingenieros hasta los conductores que utilizan nuestra plataforma. Además, siempre cumplimos plenamente con las regulaciones gubernamentales y respetamos las leyes locales. Hemos recorrido un largo camino hasta ahora, pero en realidad nuestro viaje no ha hecho más que comenzar. Si vamos a convertir nuestra misión en una realidad, ¡necesitamos que personas con talento y ambición como tú se unan a nuestro equipo! SOBRE EL ROL El/La Office Manager es responsable de asegurar que nuestras oficinas operen de manera eficiente, segura y alineada con la cultura de la empresa. Este rol combina la gestión operativa con una visión estratégica del espacio de trabajo, liderando tanto los aspectos funcionales como el diseño y bienestar del entorno físico. ¿CÓMO NOS AYUDARÁS A CUMPLIR CON NUESTRA MISIÓN? GESTIÓN OPERATIVA * Garantizar el correcto funcionamiento de nuestras oficinas en el día a día. * Asegurar que los suministros de oficina estén siempre disponibles y realizar pedidos cuando sea necesario * Coordinar con proveedores externos (limpieza, seguridad, catering, etc.) para garantizar el correcto funcionamiento de los servicios. * Gestionar correspondencia, documentos y archivos de la oficina. * Organizar y coordinar reuniones, eventos y viajes de la empresa. GESTIÓN PRESUPUESTARIA Y DE PROVEEDORES * Elaborar y gestionar el presupuesto operativo de la oficina. * Controlar los gastos relacionados con mantenimiento, servicios y suministros. * Negociar con proveedores para optimizar costos y asegurar la mejor calidad en los servicios. * Automatizar/optimizar flujos y procesos para maximizar presupuestos y la experiencia en la oficina ONBOARDING Y EXPERIENCIA DEL EMPLEADO * Coordinar la llegada de nuevos empleados, gestionando su espacio de trabajo y accesos. * Asegurar una experiencia de bienvenida cálida y organizada para cada nuevo integrante del equipo. DISEÑO Y MANTENCIÓN DE OFICINA * Planificar y coordinar la distribución de los espacios de trabajo para optimizar el uso del área disponible. * Gestionar proyectos de remodelación, renovación o adecuación de espacios según las necesidades del equipo. * Supervisar la mantención preventiva y correctiva de instalaciones, mobiliario e infraestructura. * Asegurar el cumplimiento de normativas de seguridad, ergonomía y accesibilidad en el espacio de trabajo. * Proponer y ejecutar mejoras en el ambiente de trabajo orientadas al bienestar, productividad y cultura organizacional. * Coordinar con equipos de diseño o arquitectura para proyectos de gran escala, actuando como punto de contacto interno. * Gestionar el inventario de mobiliario y equipamiento, asegurando su correcto estado y reposición oportuna. * Asegurar buen uso y funcionamiento de los equipos para conferencias.  LO QUE ESTAMOS BUSCANDO: * Experiencia previa en roles de Office Management, Facility Management o similares (3+ años preferentemente). * Conocimiento en gestión de proveedores y administración de contratos. * Experiencia básica en diseño de interiores o gestión de proyectos de remodelación de oficinas (deseable). * Manejo de herramientas ofimáticas (Google Workspace o Microsoft 365). * Capacidad de trabajar bajo presión y gestionar múltiples tareas de forma simultánea COMPETENCIAS Y HABILIDADES * Organización, comunicación, Negociación, Gestión de Proyectos * Atención al detalle, Resolución de problemas, Trabajo en equipo, Gestión presupuestaria * Diseño de espacios, proactividad AHORA VIENE LO BUENO: Somos una empresa llena de gente feliz y motivada... ¡y no queremos que eso cambie! Aquí te Te mostramos algunas razones por las que te encantará formar parte de la familia Cabify. * 🤸Modalidad presencial  * 🔋Recharge Day: 3er viernes del mes libre para recargar pilas (cubre 10 meses del año) * 💸Crédito mensual en nuestra App de Cabify. * 🏥Seguro de salud y oncológico privado cubierto al 100%. * 🎉Descuentos para empleados. * Programas de desarrollo personal

Filippak

We are now recruiting a Client advisor to join our Retail team in Hamburg Filippa K is a Swedish fashion house born in Stockholm and rooted in the 90s. Founded in 1993 by Filippa Knutsson, Karin Hellners and Patrik Kihlborg, the heritage label played an instrumental role in pioneering the now-iconic look of effortless Scandinavian minimalism. Today, Filippa K has become a household name with an international presence – offering a complete wardrobe of womenswear and menswear staples that are designed to last. With stores in key European cities such as Amsterdam, Copenhagen and Berlin, an ecommerce presence in over 70 markets, and employees across Europe, Filippa K continues its journey of global expansion guided by a mission of mindful consumption As a Client Advisor: As a Client Advisor for Filippa K you are a brand ambassador, and you always offer an outstanding customer experience. You love networking and building relationships and you value interactions over transactions. Your responsibilities will include:  * Create and maintain a superior customer experience  * Recruit new clients * Have the ability to build lasting relationships with customers and colleagues to extend the network * Have the ability to work a flexible schedule which includes, evenings, weekends and holidays * Is fluent in English, fluency in another language is a plus  * Actively work on reaching and exceeding store goals and targets * Be highly flexible and able to adapt to different customers. And other duties that might be connected to the position. We’re looking for someone who is:  * Has excellent communication and social skills, both oral and written * Works proactively towards ways to increase level of customer experience  * Supports in implementing and creating well-functioning store processes * Secures a high-level visual appearance and an accurate stock in the store * Is part of a winning team * Strives to seek, learn, and develop his/her knowledge  The experience you’ll bring to the role is: * Experience in a customer centric environment * Great networking and interpersonal skills * Digital skills We are looking for part-time position with immediate effect. Welcome to apply before 30.06.2026 If this sounds like you and you’re interested in joining our team, please click below to apply. Please note that we are only able to handle applications through our website on an ongoing basis. Your application will be saved in our database, and we will contact you if we have any openings that suit your profile. All are welcome to apply. As an equal opportunity employer, Filippa K makes decisions based on merit. We do not discriminate based on age, gender, gender identity or expression, orientation, religion, cultural background, nationality, marital status, or disability. Diversity is central to our way of doing business and is an asset at all levels of the organisation. We believe in a culture of shared values where every employee is empowered to take responsibility and initiative in order to improve our customer satisfaction and sustainable profits.  For more information about the position, please contact:    Name: Cristina De Sousa Faria   E-mail: cristina.desousafaria@filippa-k.com