Client Service Associate

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology. Beacon Biosignals is seeking a Director, Alliance Management to own and steward a nine-figure, multi-year, enterprise-level partnership with a major biopharma company, which is foundational to Beacon’s growth and long-term strategy. With success, the role can expand to additional partnerships of equal scope and magnitude. This role is responsible for assessing and driving the overall health and execution of the major partnership, from post-contract launch through short- and long-term value delivery and growth, effectively serving as General Manager to the account.  This role is unlike traditional business development, focused on pipeline generation and closing new partnerships, and is unlike traditional account management, focused on expansion across multiple accounts and delivery success at a high level. Instead, this position embeds deeply in the client organization, operating comfortably at all levels from leadership to working teams, to deliver cross-functional coordination, executive-level engagement, long-range planning, and best-in-class execution across multiple parallel workstreams. The Director, Alliance Management will serve as Beacon’s primary owner for its most important strategic accounts, and will play the central role in ensuring partnerships deliver on their scientific, clinical, and commercial objectives.  This role is a senior individual contributor role in the Life Sciences organization, reporting directly to the Chief Business Officer, with close collaboration across Science, Clinical Operations, Program Management, Business Development, Finance, Legal, and other Executive Leadership. With success, there is potential to build a team with a similar mandate, expanded across a larger number of accounts.  This position is based in Boston.  What success looks like  * Serve as the primary relationship manager and commercial lead for one or more enterprise strategic partnerships, acting as the single-threaded owner for partnership success.  * Build and maintain trusted, executive-level relationships with partner stakeholders across scientific, clinical, operational, and commercial functions.  * Ensure alignment between Beacon and partner objectives, timelines, and expectations throughout the lifecycle of the partnership.  * Lead post-contract partnership planning, including governance structures, operating cadences, success metrics, and communication frameworks.  * Partner closely with Program Management and cross-functional teams to ensure seamless execution of contracted work and proactive issue resolution.  * Identify opportunities to expand scope, deepen engagement, and grow partnership value over time through new use cases, programs, or services.  * Translate Beacon’s scientific and technical capabilities into clear, strategic value for partners’ clinical development programs in neurology, psychiatry, and sleep-related disorders.  * Act as a thought partner to customers by providing scientifically grounded insights that inform study design, data strategy, and clinical decision-making.  * Prepare and deliver high-impact presentations and strategic readouts to senior stakeholders, including scientific and executive leadership.  * Influence and coordinate internal teams including Neuroscience, Data Science, Data Engineering, Clinical Operations, Program Management, Business Development, Finance, and Legal to support partnership success.  * Surface risks, dependencies, and tradeoffs early, and lead cross-functional problem-solving to keep partnerships on track.  * Support contract amendments, renewals, and expansion discussions in collaboration with Business Development and Legal teams.  * Own account-level forecasting, revenue planning, and long-term partnership roadmaps, as well as identification and recovery plans if partnership goes off track  * Maintain accurate records of partnership activities, milestones, and expansion opportunities in CRM and other relevant process management systems (Asana).  * Provide leadership with clear, forward-looking insights on partnership health, risks, and growth potential.    What you will bring  * Proven experience leading complex client engagements with C-suite visibility and/or multi-year strategic partnerships with biopharma, biotech, or medical technology organizations.  * Exceptional ability to synthesize and communicate complex scientific and technical concepts to diverse audiences, including senior executives with executive-ready narratives.  * 6+ years of experience in consulting, alliance management, or strategic partnerships in the biopharmaceutical industry.  * Strong understanding of the pharmaceutical industry, including clinical development, clinical trial execution, commercial launch strategy and execution, and the use of real-world data across the product lifecycle.  * Demonstrated ability to operate autonomously in a fast-paced startup environment, balancing strategic thinking with hands-on execution.  * Strong executive presence, with the ability to lead meetings, prepare relevant materials tactically, drive alignment, and influence decision-making across organizations.  * Exceptional written and verbal communication skills, including experience developing executive-ready presentations and strategic materials.  * Advanced technical degree (PhD, MD, or Master’s) in neuroscience, biomedical engineering, or a related field, or business degree (MBA) preferred.  * Experience partnering with legal, finance, and operations teams on contract execution, renewals, and scope changes.  * Familiarity with CRM tools and experience managing account-level metrics and forecasts.  * Willingness to travel for customer engagements and internal meetings as needed, typically quarterly.  The base salary range for this role is determined based on past experience, specific skills and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO and other benefits. At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.

WELLIST: WELLBEING SPECIALIST (WHITE-GLOVE MEMBER SUPPORT) Boston, MA (Onsite) At Wellist, we are building the support system we would want for our own loved ones. For more than a decade, we’ve helped patients, employees, and families navigate life’s most challenging moments, connecting them to the right support, from everyday needs to complex life situations. While our platform powers these connections, what truly defines Wellist is the human experience behind it. We are often connecting with people on some of the hardest days of their lives, and that sets a higher bar. Every interaction must be thoughtful, compassionate, and genuinely helpful. As a Wellbeing Specialist, you will be at the center of that experience, helping people navigate difficult moments and connect to support that makes a real difference. This is a high-performance, metrics-driven environment where we move quickly, manage multiple priorities, and hold ourselves to exceptional standards, because the people we serve deserve nothing less. Our expectation is simple: every person should feel heard, supported, and better off because they reached out. We’re looking for people who naturally go above and beyond, treating every interaction as if they were helping their own loved one. WHAT YOU’LL DO DELIVER WHITE-GLOVE HUMAN SUPPORT You will serve as a trusted guide for individuals navigating life challenges. Your goal is to make every interaction feel personal, empathetic, and supportive while operating with speed, precision, and consistency. * Support patients and family members via phone and email * Listen carefully to understand both stated and unstated needs * Help individuals navigate sensitive or complex situations * Provide clear next steps and thoughtful follow-up Many of the people we serve are recovering from illness, caring for loved ones, or navigating financial and emotional stress. How you show up in these moments matters. CONNECT PEOPLE TO THE RIGHT SUPPORT Your role is not simply to provide a list of resources. Your responsibility is to identify the best solution for each person’s situation. This includes: * Providing personalized recommendations from the Wellist platform * Conducting custom research when additional support is needed * Contacting providers to verify availability, cost, and fit * Identifying creative solutions that truly solve the user’s challenge Whether it’s finding a caregiver support group, financial assistance during treatment, or even a dog walker for someone recovering from surgery, your goal is to leave no stone unturned in helping someone find support. SUPPORT THE PEOPLE WE SERVE You will also collaborate with hospital teams and HR leaders to ensure individuals receive the help they need. This includes: * Acting as a trusted representative of Wellist with client partners * Helping staff understand how Wellist can support the people they serve * Resolving questions and removing barriers to accessing resources You are not just responding to requests, you are taking ownership of the outcome and ensuring each person gets the support they need.   WHAT THE DAY-TO-DAY LOOKS LIKE * Manage multiple concurrent cases while maintaining quality, accuracy, and response times * Handling inbound requests from members, caregivers, and partner staff, documenting intake carefully, assessing needs, and identifying resources * Researching and verifying resources to ensure accuracy and availability * Conducting outreach to introduce the program, follow up on referrals, confirm needs, and/or ensure access to resources * Communicating clearly and thoughtfully with patients, caregivers, and partner staff across phone and written channels   * Consistently meet responsiveness metrics while maintaining a high bar for quality in every interaction This is a fast-paced, high-accountability environment. Success requires strong prioritization, attention to detail, and the ability to deliver high-quality work at speed.   WHO THRIVES IN THIS ROLE The people who succeed at Wellist tend to be: * Committed to excellence in every interaction and consistently raising the bar * Naturally curious problem-solvers who go beyond the obvious answer * Highly organized and able to manage multiple priorities without losing quality * Calm, steady, and empathetic in emotionally sensitive situations * Relentless about follow-through and solving the full problem * Energized by high-performance, metrics-driven environments where both speed and quality matter Most importantly, you believe people deserve to feel supported, especially in life’s hardest moments, and that delivering that support requires consistently high standards. RELEVANT EXPERIENCE * Social services, caregiving, or community support roles * Customer support or concierge-style service * Healthcare navigation or patient support * Benefits or HR support * Hospitality or high-touch service environments Candidates from hospitality, healthcare navigation, or concierge-level service environments often thrive in this role. CORE SKILLS * Exceptional written and verbal communication * Emotional intelligence and empathy * Strong research and problem-solving ability * Attention to detail and organization * Comfort learning new technology platforms * Commitment to privacy, confidentiality, and integrity WHY WORK HERE Help build the support network we want for our loved ones. At Wellist, our work directly impacts people navigating some of life’s hardest moments. We take pride in delivering clarity, compassion, and real help, at a consistently high standard. * A meaningful mission – Join a team building the support system we all want for our loved ones. * Outstanding benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave. * Opportunity to grow – Help define how a Series A digital health startup scales with enterprise clients. * Award-winning culture – Recognized by Fast Company, MassTLC, Rock Health, and more. At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).