WELLIST: WELLBEING SPECIALIST (WHITE-GLOVE MEMBER SUPPORT)

Boston, MA (Onsite)

At Wellist, we are building the support system we would want for our own loved ones.

For more than a decade, we’ve helped patients, employees, and families navigate life’s most challenging moments, connecting them

to the right support, from everyday needs to complex life situations.

While our platform powers these connections, what truly defines Wellist is the human experience behind it. We are often connecting

with people on some of the hardest days of their lives, and that sets a higher bar. Every interaction must be thoughtful,

compassionate, and genuinely helpful.

As a Wellbeing Specialist, you will be at the center of that experience, helping people navigate difficult moments and connect to

support that makes a real difference.

This is a high-performance, metrics-driven environment where we move quickly, manage multiple priorities, and hold ourselves to

exceptional standards, because the people we serve deserve nothing less.

Our expectation is simple: every person should feel heard, supported, and better off because they reached out. We’re looking for

people who naturally go above and beyond, treating every interaction as if they were helping their own loved one.

WHAT YOU’LL DO

DELIVER WHITE-GLOVE HUMAN SUPPORT

You will serve as a trusted guide for individuals navigating life challenges. Your goal is to make every interaction feel

personal, empathetic, and supportive while operating with speed, precision, and consistency.

Support patients and family members via phone and email
Listen carefully to understand both stated and unstated needs
Help individuals navigate sensitive or complex situations
Provide clear next steps and thoughtful follow-up

Many of the people we serve are recovering from illness, caring for loved ones, or navigating financial and emotional stress. How

you show up in these moments matters.

CONNECT PEOPLE TO THE RIGHT SUPPORT

Your role is not simply to provide a list of resources. Your responsibility is to identify the best solution for each person’s

situation. This includes:

Providing personalized recommendations from the Wellist platform
Conducting custom research when additional support is needed
Contacting providers to verify availability, cost, and fit
Identifying creative solutions that truly solve the user’s challenge

Whether it’s finding a caregiver support group, financial assistance during treatment, or even a dog walker for someone recovering

from surgery, your goal is to leave no stone unturned in helping someone find support.

SUPPORT THE PEOPLE WE SERVE

You will also collaborate with hospital teams and HR leaders to ensure individuals receive the help they need. This includes:

Acting as a trusted representative of Wellist with client partners
Helping staff understand how Wellist can support the people they serve
Resolving questions and removing barriers to accessing resources

You are not just responding to requests, you are taking ownership of the outcome and ensuring each person gets the support they

need.

WHAT THE DAY-TO-DAY LOOKS LIKE

Manage multiple concurrent cases while maintaining quality, accuracy, and response times
Handling inbound requests from members, caregivers, and partner staff, documenting intake carefully, assessing needs, and

identifying resources

Researching and verifying resources to ensure accuracy and availability
Conducting outreach to introduce the program, follow up on referrals, confirm needs, and/or ensure access to resources
Communicating clearly and thoughtfully with patients, caregivers, and partner staff across phone and written channels
Consistently meet responsiveness metrics while maintaining a high bar for quality in every interaction

This is a fast-paced, high-accountability environment. Success requires strong prioritization, attention to detail, and the

ability to deliver high-quality work at speed.

WHO THRIVES IN THIS ROLE

The people who succeed at Wellist tend to be:

Committed to excellence in every interaction and consistently raising the bar
Naturally curious problem-solvers who go beyond the obvious answer
Highly organized and able to manage multiple priorities without losing quality
Calm, steady, and empathetic in emotionally sensitive situations
Relentless about follow-through and solving the full problem
Energized by high-performance, metrics-driven environments where both speed and quality matter

Most importantly, you believe people deserve to feel supported, especially in life’s hardest moments, and that delivering that

support requires consistently high standards.

RELEVANT EXPERIENCE

Social services, caregiving, or community support roles
Customer support or concierge-style service
Healthcare navigation or patient support
Benefits or HR support
Hospitality or high-touch service environments

Candidates from hospitality, healthcare navigation, or concierge-level service environments often thrive in this role.

CORE SKILLS

Exceptional written and verbal communication
Emotional intelligence and empathy
Strong research and problem-solving ability
Attention to detail and organization
Comfort learning new technology platforms
Commitment to privacy, confidentiality, and integrity

WHY WORK HERE

Help build the support network we want for our loved ones. At Wellist, our work directly impacts people navigating some of life’s

hardest moments. We take pride in delivering clarity, compassion, and real help, at a consistently high standard.

A meaningful mission – Join a team building the support system we all want for our loved ones.
Outstanding benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave.
Opportunity to grow – Help define how a Series A digital health startup scales with enterprise clients.
Award-winning culture – Recognized by Fast Company, MassTLC, Rock Health, and more.

At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for

this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Role

Patient Support Specialist

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