IT Service Desk Analyst

Cargurus

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview The DevX PaaS team builds and operates CarGurus' Kubernetes-based developer platform that enables product teams to ship quickly, reliably, and at scale. We're a sub-team within Developer Experience in Engineering Platform, partnering across engineering to remove friction, modernize our stack, and accelerate time-to-market. This is a player-coach leadership role. As Team Lead, you'll own the day-to-day leadership of a small team of engineers — running ceremonies, planning quarterly capacity, growing the people on your team, and serving as the primary point of contact for PaaS across Engineering Platform — while staying technically hands-on enough to make meaningful contributions on our most important platform work — autoscaling, agentic automation of cluster maintenance and upgrades, service discovery, and the continued evolution of our proprietary Mach5 platform with AWS-native capabilities. You'll be the connective tissue between our platform's technical direction and the developers who depend on it every day. Three big bets anchor the team's near-term direction: keeping Kubernetes healthy and cost-efficient through autoscaling and increasingly automated maintenance; piloting an AI-assisted support model for developer questions (starting with PaaS); and standing up service discovery (and eventually service mesh) to simplify how services connect. Everything below ladders up to these themes. What you'll do Lead the team * Own team operations for DevX PaaS: run 1:1s, sprint ceremonies, and quarterly capacity and project planning, and represent PaaS in Engineering Platform planning and prioritization forums. * Grow the engineers on your team through coaching, feedback, and equitable allocation of high-impact, growth-oriented work — including an "epic lead" model where engineers own end-to-end delivery of major initiatives. * Shape the team's quarterly portfolio so that the team's energy is spent on the highest-leverage work, balancing a heavy load of non-discretionary platform work (upgrades, migrations, maintenance, on-call) against modernization and strategic initiatives. * Be the primary point of contact for PaaS across Engineering Platform — framing problems, aligning on scope, and making sure downstream teams understand impacts and timelines. Drive the platform (hands-on) * Help design, build, and operate the Kubernetes platform on AWS EKS with a focus on reliability, security, and developer ergonomics (multi-env, multi-region). * Guide the team's Controller/Operator and deployment model (e.g., CGService) to provide consistent, self-service delivery across repositories and environments. * Lead critical upgrades and rollouts: Kubernetes, Rancher, and routine add-on upgrades utilizing ArgoCD and HCP Terraform. * Set the direction for autoscaling across product and EP services — driving automated scale-down, day-2 EKS optimizations, and cost/performance wins in partnership with product teams. * Champion agentic and AI-assisted workflows for cluster maintenance — automating EKS upgrades, PR generation, and bundled maintenance to reduce manual toil and create predictable, low-disruption maintenance windows. * Advance service discovery (and eventually service mesh) to provide a robust, automated way for services to find and communicate with each other, reducing hard-coded dependencies and improving system resilience. * Expand our proprietary Mach5 platform with AWS-native capabilities, continuing to shield developers from Kubernetes complexity while modernizing the underlying stack. * Guide remaining platform modernization, including the tail end of the ingress-nginx retirement / Gateway API migration, to simplify developer configuration and reduce operational toil. * Pilot a more scalable, AI-assisted support model for developer questions — starting with PaaS — by curating documentation, embedding AI into the support flow, and reducing the manual triage burden on the team. * Raise platform reliability by hardening alerting/runbooks and participating in the team's on-call rotation with sensible, business-hours expectations and documented handoffs. Communicate and partner * Represent PaaS in EP-level forums (all-hands, capacity planning, leads meetings), translating technical trade-offs into clear, audience-appropriate language for both engineers and executive stakeholders. * Build relationships across DevX, Engineering Platform, and product teams to advocate for the platform work that matters and to keep partners aligned and informed. * Champion a healthy, customer-centric operating model where platform priorities are visible and traceable to the outcomes our customer teams care about. What you'll bring * 5+ years of experience as a software engineer in a professional setting, with some experience leading projects, mentoring engineers, or acting as a tech lead / team lead. * Deep Kubernetes/EKS experience operating production workloads at scale, with proficiency in containerization and cloud environments. * Strong Go (or equivalent) systems programming skills; familiarity with controller/operator patterns is a plus. * AWS fluency across core primitives (networking, IAM, load balancing, storage) and platform guardrails. * Infrastructure as Code experience (Terraform, Helm, ArgoCD, GitHub-based workflows) and CI/CD automation. * An observability and SRE mindset: metrics, tracing, logging, SLOs, incident response, and post-incident learning. * A security-by-default bent: policy-as-code (e.g., Kyverno), least-privilege, image/runtime controls. * People leadership instincts: you enjoy growing engineers, running a calm and predictable team, and making sharp prioritization calls under competing demands. * Developer empathy and clear communication; you enjoy building paved roads that hundreds of engineers can rely on, and you can tailor your message to both technical and non-technical audiences. * An enthusiasm for leveraging AI to accelerate both your team's work and how the platform enables engineering. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $154,000—$193,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Datadog

The Manager of Networking at Datadog leads the global management of network services across all Datadog offices worldwide. This role is responsible for ensuring seamless, high-performance Wi-Fi and direct internet access in our global offices and conference room technology, supporting a rapidly growing global enterprise. As Datadog continues to grow rapidly, this role plays a critical part in scaling both the team and network infrastructure to meet increasing demand. This is a hybrid role that sits in global headquarters in New York city and requires three days in the office each week with occasional travel to our offices around the world. What You’ll Do:  * Lead the global network engineering teams, managing both full-time employees and third-party vendors to ensure consistent and high-quality service delivery for Datadog offices worldwide. * Oversee the design, deployment and scaling of office network infrastructure, including Wi-Fi (Cisco Meraki) and edge networking devices (Cisco, Palo Alto, Juniper, and others), ensuring these services operate according to Datadog's defined service level objectives. * Define and implement standards, policies, and processes for network infrastructure to ensure security, reliability and scalability. * Collaborate with IT Security, Enterprise Technology, and Workplace teams to align network services with broader IT and business objectives. * Develop and track operational metrics for service availability, network performance, driving continuous improvement and optimization. Who You Are:  * An experienced people manager with at least 5+ years of leadership experience managing teams of network engineers. * Proven expertise in Wi-Fi network engineering, including deep knowledge of Cisco Meraki and edge networking solutions from vendors like Cisco, Palo Alto and Juniper. * Experience managing large-scale office technology projects in global enterprises with more than 10 offices and 7,000+ employees, ensuring infrastructure keeps pace with rapid company growth. * Strong vendor management skills, with experience selecting, negotiating, and overseeing third-party providers for network services. * Excellent communication and cross-functional collaboration skills, with the ability to work across IT, Workplace, Security, and executive stakeholders. * Preferred: A degree in Computer Science, Software Engineering, or a related field, along with professional certifications such as CCNA, CCNP or equivalent networking certifications. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.  Benefits and Growth: * New hire stock equity (RSUs) and employee stock purchase plan (ESPP). * Continuous professional development, product training and career pathing. * Intradepartmental mentor and buddy program for in-house networking. * An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups). * Access to Inclusion Talks, our Internal panel discussions. * Free, global mental health benefits for employees and dependents age 6+. * Competitive global benefits. Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $152,000—$180,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a Senior Software Engineer to join the Orders Pricing team. Orders Pricing team owns how every order is priced — the rules, discounts, taxes, and service charges that determine what a guest pays. Our pricing engine has to be exactly right, every time, across an immense scale of traffic and every surface an order touches, from the cloud to the point of sale. The pricing engine is a critical part of the company strategy as we expand into new verticals, encountering new complexities and pricing rules. WHY THIS TEAM? * Correctness at Scale: Pricing has to be exactly right on every order, every time. Getting it wrong costs restaurants and guests real money — accuracy is non-negotiable. * Hard Problems: Discounts, taxes, and service charges stack into complex rules — we turn that complexity into a fast, reliable engine. * Leadership and Ownership: You’ll drive significant projects end-to-end and help grow the engineers around you. ABOUT THIS ROLL* (RESPONSIBILITIES) * Drive significant projects from design through rollout, owning the technical direction and delivery * Design and implement pricing features that improve accuracy and reliability for our customers and partners * Mentor less experienced engineers and raise the technical bar across the team * Participate in architectural discussions and help evolve the pricing engine’s design, tooling, and delivery practices * Provide design feedback and participate in code reviews to ensure implementations meet requirements * Own operational monitoring — observability, alerting, and on-call response — and keep pricing highly available in production * Collaborate with Product, QA, and other engineering teams to deliver robust, scalable services * Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. DO YOU HAVE THE RIGHT INGREDIENTS*? (REQUIREMENTS) * 5+ years of back-end experience in Java, Kotlin, or other object-oriented languages * Track record of driving significant projects from design through rollout * Proficient with modern web standards and API technologies (e.g. REST, GraphQL), including schema design, evolution, and versioning * Experience with distributed systems, enterprise messaging systems, and/or microservices * Experience operating services in production — monitoring, alerting, observability, and incident response * Proficient with relational databases and alternative data stores * Proficient with AI tooling such as Cursor, Claude, and MCP servers * Strong leadership and mentoring skills * Excellent cross-team communication skills on complex technical topics * Passionate about technology and learning new things OUR TECH STACK Our backend services follow a microservice architecture written in Kotlin and Java using DropWizard. We use AWS extensively, ranging from DynamoDB to RDS to Lambda. We store data in a set of sharded Postgres databases and utilize Apache Spark for large-scale data workloads including query and batch processing. For event-driven communication we rely on Pulsar along with some RabbitMQ clusters. Pricing also reaches onto the point of sale, so some contributions land in our Android POS application written in Java and Kotlin. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.