Senior Manager, Workplace Technology & Operations

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role  We are looking for a Sr. Manager, Business Applications Support to join our team. This is a hybrid capacity based in Bangalore role, reporting to the Director, Business Applications Support in the IT Digital Employee Experience department. This is a strategic leadership position at the intersection of technology, business operations, and transformation, where you will lead a high-performing team of 10 professionals supporting Zscaler's Revenue and GTM technology stack. You will be at the forefront of Zscaler's agentic AI transformation journey across Salesforce and connected platforms, while playing a pivotal role in our Salesforce CPQ / Revenue Cloud. What you’ll do (Role Expectations) * Lead the agentic automation roadmap for Sales, Channel, and Revenue Operations workflows in Salesforce, replacing manual, ticket-driven operations with intelligent, automated solutions * Lead the evaluation, execution, and potential migration from Salesforce CPQ to Revenue Cloud by partnering with Sales Operations, Finance, and IT Architecture teams * Coordinate cross-functional teams (Deal Desk, BSA, Dev) to oversee complex programs, platform transformations, acquisition integrations, and continuous CPQ process improvements * Manage, mentor, and develop a team of 10 Business Applications Support professionals, fostering a culture of ownership, accountability, and clear career growth pathways * Act as a key partner to Sales, Channel, and Revenue Operations leadership to align IT capabilities with business priorities through structured governance and executive reviews Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 10–14 years of experience in Business Applications, CRM Operations, or IT Business Systems, including 5+ years of directly managing teams in technology or operations environments * Deep hands-on experience with Salesforce (Sales Cloud) alongside strong experience in Salesforce CPQ and/or Revenue Cloud migration and implementation * Solid technical experience working with Validation Rules, Workflows, Lightning Flows, Process Builders, Object Management, Security Models, FLS, Reports, and Dashboards * Demonstrated experience driving self-service, automation, or agentic AI initiatives, paired with a proven track record of owning complex, cross-functional programs end-to-end What Will Make You Stand Out (Preferred Qualifications) * Deep expertise architecting and implementing agentic AI workflows and conversational AI strategies utilizing advanced enterprise tools like Salesforce Agentforce and Einstein to eliminate operational friction * Experience handling Contract Lifecycle Management (CLM) or advanced Revenue Cloud features such as usage-based billing and dynamic revenue orchestration * Prior experience supporting GTM or Revenue Operations inside a high-growth SaaS or technology company, complemented by active Salesforce certifications #LI-Hybrid #LI-NT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Baringa

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR CUSTOMER PRACTICE ARE LOOKING FOR AN EXPERIENCED SENIOR CONSULTANT OR MANAGER TO JOIN THE TEAM.  Our Customer team is hiring a motivated and talented individual, from Senior Consultants to Manager, to help our clients evolve how they serve their customers in a world increasingly shaped by AI. From rethinking the end-to-end customer journey through to embedding AI into day-to-day operations, we help clients turn ambition into something that actually works.  WHAT YOU WILL BE DOING You’ll work side-by-side with clients to identify and drive improves in how customer service operates - understanding demand, journeys and pain points, and identifying where AI can genuinely add value to improve customer outcomes and efficiency.  You’ll be designing and delivering real change - not just strategy on paper - getting into the detail of how contact centres run today, and what it takes to make improvement stick.  You will be particularly focused on:  * Reimagining customer service: improving how contact centres operate - from demand management and journeys through to channel mix, automation and service design * Applying AI in customer environments: identifying and shaping where AI can add value across voice and digital channels (e.g. IVR, chat, agent assist), with a clear view on what will drive real operational impact * Hands-on end-to-end delivery: working across the lifecycle from strategy through to design and implementation - shaping roadmaps, standing up pilots and supporting real-world delivery * Owning delivery: leading workstreams or small pods - setting direction, driving progress and being accountable for outcomes * Working as one team with clients: leading workshops and aligning stakeholders across Product, Tech and Operations to move delivery forward at pace * Supporting growth: contributing to proposals and helping shape new opportunities across customer and AI * Supporting others: coaching junior team members and acting as a go-to within your area    YOUR SKILLS AND EXPERIENCE    We’re looking for people with strong foundations in customer and contact centre transformation, who bring a clear, practical perspective on how AI can be applied to improve service.  * Strong grounding in customer contact operations: deep understanding of how contact centres run day-to-day across voice and digital channels (sales, service, complaints), including demand drivers, KPIs and operational challenges  * Applied understanding of AI in service environments: able to identify, shape and prioritise AI use cases (e.g. IVR automation, chatbots, agent assist), with a clear view on feasibility, value and operational impact  * Experience with customer and AI technologies: understanding of the platforms that enable modern contact centres and AI capabilities, with a practical view of what works in the real world  * Structured thinking and clear point of view: able to frame problems, form recommendations and communicate clearly to senior stakeholders  * Strong client delivery: comfortable building high-quality outputs (strategies, roadmaps, business cases) and working at pace in delivery environments  * Data-driven decision making: using data and insight to identify opportunities, prioritise effectively and guide decisions  * Building value cases and buy-in: able to articulate clear value and bring stakeholders with you to support change  * Drive and ownership: comfortable navigating ambiguity, structuring problems and taking responsibility for outcomes  * Collaboration and stakeholder management: confident working across Product, Technology and Operations, bridging technical and non-technical teams  * Curiosity for how AI is evolving: keeps up to date with the space and brings practical insight into client work    WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Sparta

We Are Sparta Sparta is the next-generation commodity trading platform. We give trading desks the clarity, control, and collaboration they need to move faster and trade smarter. In February 2025, we secured $42 million in Series B funding. Now we’re scaling up across the business, and it’s an exciting time to join. Our people are the driving force behind everything we do. At Sparta, you’ll be trusted to take ownership, backed by a team who wants you to succeed. You’ll be challenged, supported, and given room to grow. Because building something this ambitious takes everyone at their best. At Sparta, your work has reach. From improving our platform, to powering smarter decisions for our customers, to changing how commodity trading is done around the world. And because we’re growing fast, you won’t just build your career. You’ll accelerate it, with a level of ownership and impact you simply don’t get at bigger, more bureaucratic companies. About the role As the TechOps Engineering lead you own and set the direction for the team that owns internal technology that enables and protects the company : internal tooling, security, identity and access, devices, networking and day-to-day support. You're the technical owner of our workplace technology — hands-on, but also setting the standards and processes and choosing technologies. You’ll work closely with our infra teams that run our production systems, you're comfortable around cloud and networking (AWS, VPNs, DNS); you’re an engineer at heart. The role spans both ends of the spectrum. You'll plan and shape our tech roadmap, standards, budget and vendors — and you'll also be genuinely hands-on, because no task is too small: some days that means redesigning how our internal VPNs should work, other days it's boxing up a laptop to post to a new joiner or managing a security incident. You're happy doing both. What you and your team will do: Identity & access * Own our Microsoft Entra ID (Microsoft Identity) tenant: identity lifecycle (joiners-movers-leavers), SSO, Conditional Access, MFA, groups and least-privilege access reviews. * Manage AWS access federated to Entra ID via IAM Identity Center. Devices & endpoints * Own device management through Microsoft Intune: provisioning/Autopilot, compliance and security baselines, patching, and asset tracking across laptops and mobile. * Administer Apple Business Manager and the hardware procurement/e-commerce portal— automated device enrolment (ADE) into Intune, Managed Apple IDs, app/content (VPP) licences, and ordering of Apple devices and accessories. Microsoft 365 & SaaS administration * Administer Microsoft 365 (Exchange Online / Outlook, Teams, SharePoint and OneDrive)- mailboxes, distribution/security groups, licences and tenant configuration. * Administer the rest of the toolchain — Atlassian (Jira/Confluence), Slack, GitHub —including licences, integrations and cost. Onboarding & offboarding * Deliver a smooth, secure joiner/leaver experience end to end (Entra accounts, Intune-enrolled hardware, M365 mailbox, VPN, app access). Networking & connectivity * Manage office network, Wi-Fi and VPN access; troubleshoot connectivity for on-site and remote staff. Support & operations * Be the senior escalation point for internal technical support; resolve the hard tickets and prevent the repeat ones. * Keep runbooks and documentation current; automate recurring toil with scripting. * Handle the practical, hands-on side of TechOps: sourcing peripherals and accessories, preparing, shipping and tracking hardware for remote staff, and keeping equipment stock. Planning & strategy * Plan and own TechOps staffing, roadmap, standards, budget and vendor/licence relationships, and improve processes as the company grows. Security & compliance * Own our internal security. * Enforce access, MFA and endpoint-hardening standards through Entra ID + Intune; support audits and access-control requirements. What we're looking for (essential) * 5+ years in techops operations / workplace technology, including senior/lead- level ownership. You’ve seen what good looks like. * Hands-on Microsoft Entra ID (Microsoft Identity) administration— SSO, ConditionalAccess, MFA, identity lifecycle.Strong Microsoft Intune (endpoint management) and Microsoft 365 / Exchange Online administration. * Solid networking fundamentals — DNS, VPNs, Wi-Fi, firewalls. * Comfortable around cloud (AWS) — IAM, IAM Identity Center, basic infrastructure concepts— even if you're not building it. * Scripting/automation (PowerShell, Bash or Python, PowerAutomate), ideally against the Microsoft Graph API. * Equally at home planning and owning techops strategy and getting hands-on with thepractical, sometimes mundane tasks — no job too big or too small. * Excellent communication and a genuine service mindset; calm and methodical under pressure. Nice to have * AWS depth (IAM Identity Center, Organizations, SSM) and exposure to an engineering CI/CD toolchain (GitHub, CircleCI). * Microsoft certifications (e.g. MD-102, MS-102, AZ-104) or equivalent. * Experience in a regulated / financial-data environment. Environment & tools Microsoft Entra ID (Microsoft Identity) · Microsoft 365 / Exchange Online · Microsoft Intune · Apple Business Manager · AWS (IAM Identity Center) · Atlassian (Jira/Confluence) · Slack · GitHub · VPN · an engineering-heavy user base. Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that no-one will ever receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any basis covered by appropriate law.