Support Associate (Hungarian speaking)

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. WHAT YOU’LL BE DOING: You’ll lead and grow our high-performing Support team by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability. DAY-TO-DAY IN THIS ROLE YOU’LL: * Recruit, mentor, and manage a customer-facing support team. * Provide regular feedback and hold performance reviews to ensure KPI achievement. * Lead by example in customer interactions and set ambitious service targets. * Run team engagement initiatives such as feedback sessions and workshops. * Analyze data and translate insights into clear actions for improvement. * Collaborate cross-functionally to ensure consistent tone and service across stakeholders. OUR HUMBLE EXPECTATIONS: * Previous experience leading a customer-facing team. * Strong communication skills in both Hungarian and English. * Analytical mindset with the ability to turn data into actionable steps. * A passion for mentoring and helping others grow. * Ability to multitask and thrive in a fast-paced environment. * Hands-on, proactive, and solutions-oriented attitude. WHAT WE OFFER: * Wolt Credits * Employee Assistance Programme (EAP) * Cafeteria - SZÉP card - Wolt Magyarország Kft * Breakfast, fruits, and snacks in the office NEXT STEPS: If this sounds like the right opportunity for you, we can’t wait to get to know you. Apply now and join our journey! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. WHAT YOU’LL BE DOING: You’ll lead and grow our high-performing Support team, Shared Services Center, by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability. DAY-TO-DAY IN THIS ROLE YOU’LL: * Recruit, mentor, and manage a customer-facing support team. * Provide regular feedback and hold performance reviews to ensure KPI achievement. * Lead by example in customer interactions and set ambitious service targets. * Run team engagement initiatives such as feedback sessions and workshops. * Analyze data and translate insights into clear actions for improvement. * Collaborate cross-functionally to ensure consistent tone and service across stakeholders. OUR HUMBLE EXPECTATIONS: * Previous experience leading a customer-facing team. * Strong communication skills in English. * Analytical mindset with the ability to turn data into actionable steps. * A passion for mentoring and helping others grow. * Ability to multitask and thrive in a fast-paced environment. * Hands-on, proactive, and solutions-oriented attitude. WHAT WE OFFER: * Wolt Credits * Employee Assistance Programme (EAP) * Cafeteria - SZÉP card - Wolt Magyarország Kft * Breakfast, fruits, and snacks in the office NEXT STEPS: If this sounds like the right opportunity for you, we can’t wait to get to know you. Apply now and join our journey! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Inside Sales Associate is responsible for driving sales growth by actively engaging with potential customers primarily through phone calls, emails, and online communications. This role focuses on lead generation, relationship building, and converting prospects into customers. The Inside Sales Associate collaborates closely with the sales and onboarding teams to achieve sales targets and support overall business objectives. Success in this position requires excellent communication skills, a customer-centric approach, and the ability to excel in a fast-paced sales environment. WHAT YOU’LL BE DOING * Acquisition of new partners (restaurants and retail) who would like to voluntarily join Wolt (inbound deals). * Qualifying leads to assess their potential as customers * Converting leads into prospective deals and successfully transitioning them into closed, won deals. * Conducting back-to-back meetings with partners, mainly via telephone. * Negotiating prices and terms in order to prepare sales agreements. * Supporting the Merchant Sales team with other ad-hoc tasks. * Participating in company meetings with sales leadership and other sales representatives. * Managing ongoing communication with prospect clients to keep them informed of new product updates, promotions, and opportunities. * Tracking sales activities in the company CRM system. * Utilizing Excel for routine calculations and data management, and leveraging operational tools to handle merchant-related tasks efficiently OUR HUMBLE EXPECTATIONS  * Minimum of 1-2 years of experience in a sales support, administrative, or customer service role. * Fluent in Hungarian and in English * Excellent communication and interpersonal skills with ability to build rapport quickly. * Ability to work independently and as part of a team. * High level of motivation, drive, and resilience. * Customer focused way of thinking WHAT WE OFFER * 🌍 Independent work in a dynamic, international team * 💳 SZÉP-card * 🏥 Private health insurance  * 🏋️ All You Can Move card (self-financed) * 💙 Employee Assistance Programme - therapy and wellbeing * % Discount on your Wolt orders * 👶 Extended parental leave for fathers: 16 weeks total * 💻 Modern work equipment * 🫶 Volunteer day  * 🍿 Snacks & drinks in the office * 🏡 Hybrid working model WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.