Intermediate Support Analyst

AB InBev

Please note that this position is remote and assigned to the night shift About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About BEES  Join us to build the future of B2B commerce!  BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.  Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  What you will do: * Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. * Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. * Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. * Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. * Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). * Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. * Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. * Mentor junior analysts on diagnosis, tooling, documentation, and best practices. * Prepare and present operational reports and metrics to leadership where required. * Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. We are looking for people with:  * University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). * Solid experience in production application support or technical operations for software/digital products at scale. * Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). * Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). * Familiarity with mobile app testing on Android and iOS—using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack)—to reproduce and validate user-impacting issues. * APIs and practical use of tools such as Postman for reproduction and troubleshooting. * Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. * Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. * Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. * Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. * Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. * Advanced communication skills in English (written and spoken). * Experience with Agile projects or delivery environments. Who should apply?  * Ability to work under pressure and manage multiple priorities during incidents and peak volume. * Strong analytical and problem-solving skills applied to business rules, data flows, and user impacting defects. * Excellent communication and interpersonal skills with both technical and non-technical audiences. * Ability to work in a team-oriented, collaborative environment aligned with development and product teams. * High level of self-motivation and willingness to make a measurable difference in stability and customer experience.  * Autonomy, accountability, and a strong desire to learn continuously. What We Offer: * Performance-based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * Gympass partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied

AB InBev

About BEES Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!   What you will do: * Develop, maintain, and enhance backend services, APIs, and microservices using Java and Kotlin. * Implement new features based on business and technical requirements. * Collaborate with product managers, frontend developers, QA engineers, and other stakeholders to deliver scalable and reliable solutions. * Write clean, maintainable, and well-tested code following engineering best practices. * Participate in code reviews and contribute to code quality and development standards. * Troubleshoot, debug, and resolve production and non-production issues. * Design and implement integrations with internal and external systems. * Develop and maintain RESTful APIs and event-driven solutions. * Monitor application performance and contribute to system reliability, scalability, and observability. * Support continuous improvement initiatives related to architecture, development processes, and operational excellence. We are looking for people with: * Intermediate English skills. * Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or related fields. * Experience developing backend applications using Java and/or Kotlin. * Solid understanding of Object-Oriented Programming (OOP), Clean Code,SOLID principles, and software design patterns. * Experience with Spring Boot and the Spring ecosystem. * Experience building and consuming RESTful APIs. * Knowledge of microservices architecture and distributed systems concepts. * Experience with relational databases such as PostgreSQL, MySQL, or SQL Server. * Familiarity with messaging platforms such as Kafka and RabbitMQ. * Experience with Git and collaborative development workflows. * Knowledge of unit and integration testing practices and frameworks. * Familiarity with cloud platforms such as AWS, Azure, or GCP. * Understanding of observability concepts, including logging, monitoring, and metrics. Nice to have: * Experience with Docker and Kubernetes. * Experience with CI/CD pipelines and DevOps practices. * Familiarity with NoSQL databases such as MongoDB or Redis. * Experience with event-driven architectures. * Knowledge of Infrastructure as Code (Terraform, CloudFormation, etc.). * Experience with monitoring tools such as New Relic, Datadog, Grafana, or Prometheus. * Experience with Python or other scripting languages. Who should apply? * Professionals who take ownership of their work and deliver high-quality solutions. * Team players who communicate effectively and collaborate across engineering teams. * Developers who are eager to learn, share knowledge, and continuously improve. * Individuals who adapt quickly to change and enjoy solving complex technical problems.   What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied

AB InBev

About BEES  Join us to build the future of B2B commerce! BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  What you'll do:  * Lead the charge in optimizing cloud costs and resource utilization, ensuring alignment with business objectives.  * Implement and maintain FinOps governance structures to streamline processes and centralize  operations.  * Collaborate with engineering teams to design cost-effective services, identifying rate reductions and cost avoidance opportunities.  * Drive accountability within engineering teams for the cost and quality of applications/services.  * Engage in rightsizing, workload management, and the elimination of unused resources to enhance efficiency.  * Monitor spending patterns and detect anomalies to inform budgeting and forecasting.  * Contribute to the development of new features and products with a keen eye on cost implications.  * Facilitate cost allocation and deliver insights on infrastructure costs relative to revenue and service utilization.  What you'll need:  * Univeristy degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development * Advanced English (spoken and written) to effectively communicate with international stakeholders.  * A unique blend of finOps practices and engineering knowledge with Azure, AWS, and Google Cloud environments.  * Ongoing work on cloud cost optimization and governance. Ability to work collaboratively with cross-functional teams to drive FinOps principles and practices.  * A track record of improving service delivery through cost-effective architectural decisions.  * Strong problem-solving skills and the ability to predict the financial impact of technical decisions.  More about you:  * Storytelling mindset, connecting data insights to business impact in a compelling way.  * Proactive and solution-oriented attitude, anticipating needs and suggesting improvements.  * Collaborative approach, working effectively with cross-functional and international teams while building trust and alignment.  * Detail-oriented, ensuring accuracy, reliability, and high-quality standards in all deliverables.  * Adaptable and resilient, comfortable managing tight deadlines and shifting priorities.  * Strategic thinking, always connecting insights to business outcomes and long-term goals.    What we offer  • Performance-based bonus*  • Attendance bonus*  • Private pension plan  • Meal allowance  • Casual office and dress code  • Days off*  • Health, dental, and life insurance plans  • Discounts on medications  • Partnership with WellHub  • Childcare assistance  • Discounts on Ambev products*  • Clube Ben partnership  • Scholarship program*  • School supplies support  • Language learning platforms and training  • Transportation allowance  *Applicable rules apply.