Transport Partner Operations Executive - France

AnyVan

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Our French operations are growing fast and we need someone to run it. This is a genuinely end-to-end leadership role. From the moment a customer books, you’re accountable for delivering a great experience, keeping our transport-partner network strong and reliable, and running the operation profitably all the way through to a completed move. You’ll be the single owner of how France performs day to day, leading a multi-site, French-speaking teams based in Cape Town and Senegal. It’s hands-on, commercial and high-impact: the decisions you make are felt directly by customers, by our transport partners, and on the bottom line. It's one of our fastest-growing markets and we’re investing to scale it. That’s where you come in. What you'll do: Lead the French customer operations * You’ll run a French-speaking customer service team across phone, WhatsApp, live chat and email, making sure customers can reach us quickly and leave happy. * You’ll own the end-to-end experience: resolving complaints, handling damage claims and refunds quickly and fairly, and keeping our reputation strong on Google and Trustpilot. * You’ll also lead the team through process improvements as the market grows, and keep a tight grip on refund and damage-claim risk. Match every job to the right partner, profitably * Our service depends on connecting each booked move to the right transport partner at the right price. * You’ll own this for France: maximising the share of jobs covered smoothly and cost-effectively, minimising last-minute gaps and drop-outs, and working with our routing, optimisation and pricing teams to combine jobs into shared routes and fill return trips. * Margin matters here as much as service quality. Build and lead the transport-partner network * You’ll grow and manage the supply base that keeps France running. * That means recruiting and onboarding new transport partners, keeping existing partners engaged, well-supported and performing, and acting decisively when standards slip. * A strong, reliable network is the backbone of what we do. Lead and grow your team * You’ll be based in the office and on the floor with your team in Cape Town and just as effectively, you'll be leading the team in our Senegal office remotely. Visible, engaged and setting the standard every day. * You’ll also roll up your sleeves: jumping on calls when needed, unblocking issues in real time, and building a culture where people take real ownership of the customer experience. * You’ll recruit, coach and develop a multi-site team across Cape Town and Senegal, setting clear goals, holding a high bar and delivering a team of high performers What you’ll be measured on You’ll own a clear, commercial scorecard. The headline measures are: * Customer satisfaction (NPS) and how quickly we respond across all channels * Cost to serve and operating margin for France * Transport-partner network coverage and reliability, active partners, new partners onboarded, and the rate of last-minute drop-outs * Speed and fairness of complaints, damage claims and refunds * Team engagement, retention and productivity What success looks like * Within six to twelve months, France runs predictably and profitably. * Customers reach us quickly and rate us highly. * Complaints, claims and refunds are handled fast and fairly. Jobs are matched to reliable partners at a healthy margin with few last-minute failures. * The transport-partner network is growing and performing. And your team is engaged and consistently hitting its numbers. What you'll bring: * Experience in the French consumer market, ideally in e-commerce, contact centres, transportation or logistics services * Experience in a scale up launching new products and services * Must be fluent in French and English with extensive experience working with customers in France versus french speaking countries. * Proven operations leadership in a high-volume, customer-facing environment, marketplace, logistics, contact centre, e-commerce or similar * A strong people leader you’ve built and led teams before, including managing people remotely and across multiple sites and can give concrete examples of building high performing teams * Commercial and data-driven, you make decisions from the numbers and care about margin as much as service quality * A hands-on operator, you build process, culture and performance from the front, and you’re comfortable owning the whole picture * You're constantly learning and don't just use AI to check your emails every day. You have concrete examples of where you have worked with AI to drive real operational efficiencies to keep ahead of the game * Currently living and working in Cape Town and happy to be office based and work within our European operating hours Bonus points if you have: * Background in removals, transportation, last-mile delivery or a marketplace / supplier model * Experience managing a supplier, driver or partner network What We Offer: 💰 Highly competitive package 🌴 Generous Time Off - 20 days annual leave 💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery 📈 Future Ready - Pension 5% you, 5% us 🚲 Easy Travel - Free parking or transport home after 7pm ☕ Daily Perks - In-house barista coffee, free breakfast every day 🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps) 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move   Our company values are: * Have fun, get it done * Progress over perfection * One team thinking big YOU CAN FIND OUT MORE ABOUT OUR CULTURE HERE: https://www.anyvan.com/careers DE&I We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

AnyVan

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Build systems that move the real world, with AI at the core At AnyVan, we're building one of the most sophisticated logistics optimisation platforms in Europe. We connect customer demand with real-time driver availability, using intelligent matching, dynamic pricing, and AI to deliver a world-class service at market-beating prices. By routing jobs to vans already on the road, we reduce wasted miles, cut emissions, and ensure drivers earn fairly. It's logistics, pricing, and marketplace dynamics, driven by software and increasingly by machine intelligence. We're looking for a senior engineer to work with our Allocations team. This is more focused on data and back end engineering problems relating to how our transport partners can access and get booked and allocated against the right jobs. This role will focus on the the data, platforms and tools that enables that to happen. And we're moving fast. We're embedding AI and machine learning across our core platform, not as experiments, but as production systems that drive real business outcomes: * Real-time, intelligent pricing that models true job-level costs and responds dynamically to supply, demand, and market conditions * Predictive demand and routing models that forecast driver availability and optimise job allocation before a customer even books * LLM-powered tooling across our internal and customer-facing products, from intelligent quoting to driver workflow automation * A two-sided marketplace where drivers can buy and sell jobs to maximise utilisation — powered by smart matching algorithms This is genuinely leading-edge work: production AI systems, at scale, on problems that matter. How our engineering teams deliver We're product-led and agile. Most teams run Scrum with two-week sprints, but we care far more about outcomes than rituals. Engineers are trusted to challenge assumptions, adapt processes, and ship things that matter. Senior engineers here are not heads-down implementers. You'll: * Work closely with product, data, and commercial stakeholders * Influence technical direction and architectural decisions * Balance speed with long-term sustainability * Regularly ship meaningful improvements to production Our technology We're pragmatic and cloud-first, running on AWS, with the flexibility to choose the right tool for the job: * Exploring: Go, Rust, React, Node.js * Core stack: Python, Vue.js & Nuxt, TypeScript * Legacy (retiring where we can): Java, PHP, Angular You don't need experience in everything, we value strong fundamentals and good engineering judgement over keyword matching. What you'll be doing * Designing, building, and operating production-grade systems that scale * Tackling complex technical challenges across backend, infrastructure, data flows, and AI/ML pipelines * Writing clean, pragmatic, well-tested code with long-term maintainability in mind * Collaborating with technical and non-technical stakeholders to shape solutions * Championing testing, observability, and quality improvements * Mentoring engineers and raising the technical bar across the team You'll thrive here if you have * Experience in a scale-up or fast-growing product environment * Strong backend engineering skills (Go, Java, Python, or similar) * A solid understanding of distributed systems, scalability, and performance * Experience with CI/CD, modern deployment practices, and cloud infrastructure * Comfort working with ambiguity and evolving requirements * A bias toward action — shipping value quickly, then iterating * A collaborative mindset and the ability to influence beyond your code * Bonus: exposure to AI/ML systems, marketplaces, logistics, pricing, or e-commerce   Location and Eligibility: * Cape Town -based, able to commute to the Central Business District * Happy to be onsite at least 3 days per week * Fully eligible to work in South Africa What We Offer: 💰 Competitive Salary - Highly competitive salaries 🌴 Generous Time Off - 20 days +public holidays and Christmas Eve on us 💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery 📈 Future Ready - 5% you, 5% us 🚲 Easy Travel - Free parking or transport home after 7pm ☕ Daily Perks - In-house barista coffee, free breakfast every day 🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps) 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move Our company values are: * Have fun, get it done * Progress over perfection * One team thinking big YOU CAN FIND OUT MORE ABOUT OUR CULTURE HERE: https://www.anyvan.com/careers DE&I We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

AnyVan

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Big Energy. Big Deals. Big Paydays. Four our reverse auction sales executives at At AnyVan, sales isn’t “answer the phone and take the order.” It’s where we win customers, build trust fast, and convert with discipline in real time. We’re hiring a Reverse Auction Sales Executive who doesn’t hide behind scripts, slow follow-ups, or “I’ll email you a quote.” This is a fast-paced, high-volume, commercial role for someone who thrives on pace, pressure, and negotiation, turning warm demand into booked revenue by running live competition between suppliers. You’ll be accountable for converting inbound enquiries into confirmed bookings through speed, negotiation, pipeline ownership, and commercial judgement every day. What you'll be doing: * Own your desk like a business: You’ll manage your pipeline end-to-end response time, follow-ups, conversion, margin, and booked revenue. * Move fast on warm inbound leads: Contact customers within minutes, control the call, qualify quickly, and keep momentum high. * Run live reverse auctions: Engage multiple transport partners to compete for the job and secure the best viable rate. * Negotiate with confidence: Balance customer value and supplier pricing while protecting margin and booking quality. * Convert with discipline: Drive every enquiry to a clear outcome, booked, timed follow-up, or closed out properly. * Upsell value where it matters: Add services that genuinely improve the customer outcome and increase booking value. * Track your numbers daily: You’ll manage activity → conversion → revenue and know exactly what lever to pull to win more. You'll thrive here if you: * Love pressure and do your best work when targets are tough * Obsess over speed → negotiation → conversion, and know how to win in each moment * Can juggle multiple live deals without dropping detail or standards * Bring energy and ownership, you don’t need chasing * Treat sales like a competitive sport: disciplined, daily, relentless * Enjoy commercial problem-solving and protecting margin while winning customers This is NOT: * A call centre “take the order” role * A slow sales cycle where you wait days for decisions * Role for someone who avoids negotiation or feels uncomfortable talking about money * A place to hide behind “the customer ghosted” you own follow-up and urgency * For you if you need to be micromanaged to stay sharp on pace, pipeline, and targets * A discount-first environment, we win with speed, value, and control What you'll bring: * Proven success in a high-performance, target-driven sales environment * Strong negotiation ability and commercial instinct (margin mindset) * You’re a strong communicator who can build rapport quickly. * Comfort handling objections, controlling calls, and closing confidently * Excellent pipeline discipline and follow-up execution * You bring enthusiasm, resilience, and the hunger to succeed. * You pay attention to detail and learn fast. * You thrive in a buzzing, supportive sales floor. * You speak and write both German and English fluently. Bonus points: experience in logistics/freight brokerage, 360° recruitment, estate agency, car sales, insurance broking, or marketplace businesses. Why AnyVan? We’re not your average sales floor; we’re a fast-scaling online marketplace across Europe, which means your career can move as quickly as your numbers do. We reward performance, not just presence, and back your growth with hands-on coaching, recognition, and benefits that make the ride worth it. We operate at pace: * Priorities change quickly * High volume, live deals all day * Constant improvement in scripts, processes, and standards * Comfort with ambiguity and constant change is essential. What We Offer: 💰 Competitive Salary - Great base + Uncapped Commission 🌴 Generous Time Off - 20 days annual leave 💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery 📈 Future Ready - 5% you, 5% us 🚲 Easy Travel - Free parking or transport home after 7pm ☕ Daily Perks - In-house barista coffee, free breakfast every day 🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps) 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move Our company values are: * Have fun, get it done * Progress over perfection * One team thinking big YOU CAN FIND OUT MORE ABOUT OUR CULTURE HERE: https://www.anyvan.com/careers DE&I We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.