Credit Risk Director, Business Borrowing

Monzo

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   📍Cardiff, London or Remote (UK)  | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing  Our team⭐ Our Borrowing business is growing rapidly across both existing products and a range of new initiatives. From credit cards and loans to emerging lending products, we’re building solutions that give customers greater control, transparency, and flexibility in how they manage their finances. If you’re interested in using data to understand lending performance, improve decision-making, and support the development of credit strategies, this role offers the opportunity to work on meaningful problems with clear business impact. This is a high-impact, cross-functional environment where you’ll work closely with Product, Engineering, Data Science, Finance, and Risk & Control to drive sustainable, profitable, and responsible growth across our lending portfolio. You’ll operate at the intersection of credit risk, commercial performance, and customer experience, helping ensure Monzo’s borrowing products remain competitive, scalable, and aligned with strong customer outcomes. 🔑You’ll play a key role by... As a Senior Credit Analyst, you’ll play a critical role in shaping Monzo’s credit strategy across credit card products. Your responsibilities will include: * Design and refine credit underwriting and limit strategies to optimise risk and growth * Analyse portfolio performance (arrears, utilisation, revenue, losses, vintage curves) and identify actionable insights * Build and interpret NPV and profitability models to inform strategic decisions * Develop segmentation frameworks to identify revenue and risk pressure points * Lead analytical deep-dives into portfolio trends and emerging risks * Partner with Product and Engineering teams to design and test new features and strategy changes * Evaluate the commercial and customer impact of pricing, eligibility, and limit decisions * Present clear, structured recommendations to senior stakeholders * Support regulatory and governance requirements, ensuring strategies align with policy and risk appetite Locations & flexible working:  Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles. We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable. We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most. Work the way that works for you at Monzo! 💼 🤩 We’d love to hear from you if… You have: * Experience in unsecured lending, ideally within credit cards * A strong understanding of credit card economics (APR, utilisation, interchange, revolving behaviour, cost of funds, losses). Experience of modelling rewards cards is a plus. * Experience building or influencing credit strategies (e.g. underwriting, limit management, pricing) * Strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus * Experience working with NPV models, profitability analysis, and portfolio forecasting * Confidence communicating complex analysis clearly to non-technical stakeholders * Experience collaborating cross-functionally in a fast-paced environment * An interest in balancing risk, growth, and customer outcomes We're on the look out for L40 Senior Credit Analysts at the moment, you can read more in our Data Progression Framework 🙌 What’s in it for you 💰£76,500 to £95,000 + Incentive Awards tied to your performance + Benefits  ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits here Interview process: Our typical process is structured as: 1. Recruiter call 2. Initial hiring manager call 3. Take-home task 4. Final interviews - (3x) including case study, role-specific, and behavioural interviews Our average process takes around 3-4 weeks but we will always work around your availability.  #LI-LG1  #LI-Remote ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Monzo

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   📍LONDON/CARDIFF/UK REMOTE | 💰 £138,000 TO £176,000 + INCENTIVE AWARDS TIED TO YOUR PERFORMANCE + BENEFITS | HEAR FROM THE TEAM ✨  ABOUT THE ROLE Borrowing is one of Monzo’s most important growth engines. We’ve built strong scale in the UK, and the next phase is even more ambitious: grow in the UK, expand into new customer segments, and build the underwriting capability needed to scale into Europe. We’re looking for a senior ML leader to help shape that next phase. You’ll lead a high-calibre team of ML scientists and help define Borrowing’s ML roadmap across UK growth, new customer segments, and EU expansion. You’ll work across underwriting, pricing, limits, and lifecycle decisioning — improving today’s models while helping build the next generation of capability for Monzo. This role combines near-term commercial impact with long-term strategic advantage: * improving performance across our range of products * unlocking new data and faster model development * helping Monzo build underwriting that scales into new markets * shaping how advanced ML and AI can create real value in Borrowing You’ll partner closely with leaders across Credit Strategy, Product, Engineering, Model Validation, Data, and Platform, and influence decisions that shape both business performance and the long-term architecture of credit decisioning at Monzo.  WHAT YOU’LL OWN * Borrowing ML roadmaps across UK optimisation, new customer segments, and EU expansion * Faster model improvement through new data and feature engineering * How Monzo uses Open Banking, transaction intelligence, and external data in credit decisioning * More portable underwriting capabilities across products, customer segments, and markets * Hiring, leading, and developing a high-performing ML team * Raising the bar on model quality, governance, tooling, and speed of iteration WHAT YOU’LL BE WORKING ON Examples of the challenges you could help lead: * Improving underwriting models across Loans, Flex, and Overdrafts * Expand the data we use in our models * Building better feature engineering and model shipping capability * Improving transaction intelligence for credit use cases * Developing underwriting capabilities for new customer segments and EU markets * Shaping Monzo’s approach to advanced ML and AI OUR TECHNOLOGY STACK We rely heavily on the following tools and technologies, although we do not expect applicants to have prior experience of all of them: * Google Cloud Platform * BigQuery SQL and dbt * Python and the PyData stack * Google AI Platform * AWS * Python for ML services * Go for backend services * AI tooling for productivity * Google Workspace including Gemini * ChatGPT Enterprise * Claude Code YOU SHOULD APPLY IF * You want to shape the next phase of credit decisioning at one of Europe’s most ambitious fintechs * You enjoy combining strategic leadership with strong technical judgment * You’re excited by the intersection of underwriting, data, product, and platform capability * You like building teams as much as building models * You care about real customer and business impact YOU MUST HAVE CREDIT AND MACHINE LEARNING * Strong knowledge of machine learning, statistics, and decisioning systems * Deep experience in credit risk and lending * Experience building, deploying, and iterating credit models in production * Experience pushing the innovation frontiers of the credit industry LEADERSHIP AND DELIVERY * Experience leading and developing senior ML scientists * Strong cross-functional leadership with Product, Credit Strategy, Engineering, and Validation * Track record of turning strategy into practical delivery in a regulated environment IT WOULD BE GREAT IF YOU ALSO HAVE * Experience across more than one market * Experience with advanced ML methods and AI on structured financial data THE INTERVIEW PROCESS * 30 min Recruiter Call * 45 min Initial Call * 60 min ML technical interview * 60 min People Leadership interview * 60 min Product / Credit ML interview All interviews will be conducted through Google Meet. WHAT’S IN IT FOR YOU 💰 £138,000 to £176,000 ➕ plus stock options & benefits ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office with a hybrid working pattern, or fully remote within the UK with occasional travel to London. 🏡 We’ll set you up to work from home, including support for remote setups. ⏰ We offer flexible working hours and trust you to work in a way that lets you do your best work. 📚 Learning budget for books, training courses and conferences ➕ And much more — see our full list of benefits here #LI-DC2  #LI-Remote ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Monzo

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits | Hear from the team  ⭐Our Financial Health team The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need. 🔑 You’ll play a key role by... It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:  * This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements  * Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests * Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes * Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance * As a senior member of the team, you will be supporting the growth and development of more junior team members. * Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes * Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.  🤩 We’d love to hear from you if… * You have experience of working with external partners including relationship management and auditing  * You have experience in Collections and Recoveries strategies  * You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus) * You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects * You can identify, articulate and mitigate risks associated with strategic changes * You have strong judgement, and can make trade-offs between what is desired with what is feasible * You have a proven ability to gain approval for proposed business changes * You are highly resourceful and a self-starter; you excel at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operational domains. * You are comfortable working in a fast-moving, ambiguous and changing company * You have experience working cross-functionally with engineering, risk, operations and finance teams * You are a collaborative, strategic problem solver who loves working hard towards a deadline * Giving customers in financial difficulty the best outcome is at the heart of what you do Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)  ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.  📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.  ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 4 key steps * Initial Recruiter Screening Conversation.  * Initial Interview with the Hiring Manager  * Role Specific Interview  * Behavioural Interview  This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!  We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.  #LI-TP1 ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊