Werkstudent:in Customer Support (all genders)

RECUP

DEINE MISSION Du bist erste Anlaufstelle für unsere Partner:innen — und damit das Herzstück unseres Netzwerks. Du sorgst dafür, dass sich unsere Partner:innen gut aufgehoben fühlen, und hilfst dabei, Mehrweg zum Standard zu machen! Deine Aufgaben sind: * Du bearbeitest Anfragen unserer Partner:innen über alle Servicekanäle - von allgemeinen Fragen rund um Mitgliedschaft, Bestellprozess und Produkte bis hin zu komplexen Problemstellungen. * Du unterstützt Partner:innen bei Bestellungen, Lieferungen und Rückgaben - nach klaren Prozessen und mit Fokus auf Self-Service-Lösungen. * Du nimmst Beschwerden und Kritik entgegen und findest auch in Konfliktsituationen partnerschaftliche Lösungen. * Du pflegst Daten im CRM-System (HubSpot), erkennst Fehler und stellst eine hohe Datenqualität sicher. * Du erkennst Optimierungspotenziale im Tagesgeschäft und gibst diese proaktiv weiter – zur Weiterentwicklung von Prozessen, Tools und Self-Service-Angeboten. WAS DU MITBRINGST * Du bist noch mind. für ein Jahr an einer Universität/Hochschule eingeschrieben und ca. 15-20 Stunden pro Woche verfügbar. * Du hast Lust, unseren Partner:innen ein durchgehend positives Erlebnis zu bieten – per Telefon, Mail oder Chat. * Du arbeitest gewissenhaft und strukturiert – Qualität, saubere Dokumentation und Verlässlichkeit sind Dir wichtig. * Neue Tools und Systeme schrecken Dich nicht ab – Du findest Dich schnell rein und arbeitest gerne mit Prozessen und Automatisierungen. * Deutsch mind. auf C1- Niveau (verhandlungssicher in Wort und Schrift). * Und das Wichtigste: Du bringst mit, was uns alle gemeinsam ausmacht: Herzblut für die Sache, Kawumms für mutiges, engagiertes Handeln, Miteinander und Team-Orientierung sowie Transparenz & Integrität in Deinem täglichen Tun. Nice to have: * Du hast schon mal mit Kundschaft gesprochen oder Tickets bearbeitet? Super. * HubSpot oder ein anderes CRM-System kennst Du bereits? Noch besser. :) WAS WIR BIETEN * Flexible Arbeitsmodelle (flexible Arbeitszeiten, remote work) * Entwicklungs- und Gestaltungsraum * Ein persönliches, positives und professionelles Miteinander und eine offene Feedbackkultur * Die Chance, in einem Unternehmen mitzuwirken, das ökonomisches Wachstum mit nachhaltigem Impact vereint – und damit einen echten Unterschied macht.  * Ein dynamisches, wachstumsorientiertes Umfeld * Kooperationen mit Wellpass, Urbansports, Open up und Future Bens.  Unsere Benefits findest Du auch auf unserer Jobseite!   Du willst mit uns Mehrweg-Geschichte schreiben?  Dann schicke uns ein kurzes, knackiges Motivationsschreiben sowie einen Lebenslauf über das Bewerbungsformular. Für uns zählen Deine Kompetenzen, Deine Erfahrungen und vor allem, ob Du Dich mit unseren Werten und unserer Unternehmenskultur identifizieren kannst. Da auch wir nicht vollständig vor unconscious Biases gefeit sind, bitten wir Dich, kein Foto mitzuschicken. Wo können wir noch besser werden?  Wir wollen diverser werden, weil wir daran glauben, dass wir unsere Vision nur durch Vielfalt erreichen und nur durch Vielfalt Innovation entstehen kann. Wir freuen uns daher über Bewerbungen von Menschen mit internationaler Geschichte, Menschen aller Geschlechtsidentitäten, aller Altersgruppen, People of Color sowie Menschen mit Behinderung oder chronischer Krankheit.

doinstruct

doinstruct builds training software for the frontline workforce: shift supervisors, machine operators, and field teams at manufacturers, logistics companies, and industrial enterprises. For these companies, getting people trained, keeping them compliant, and making sure they can do their job is how daily operations run. Series A, 400+ customers, below 2% churn. When the software breaks or stops making sense, the consequences are immediate. A Schichtleiter is locked out 30 minutes before a morning training. A manager needs a certificate for a compliance audit on Friday, and it hasn't appeared in the system. An operations lead has been hitting the same error for a week. Fin, our AI support agent, resolves 30 to 50% of incoming tickets on its own. The cases it can't handle need someone who can read the situation, communicate clearly with a frustrated customer, and make the right call on whether to fix it, find a workaround, or escalate. We're looking for that person: someone to work alongside Fin, tackle what it can't resolve, and make sure the customers who rely on doinstruct to run their operations can actually use it. 🎯 WHAT YOU'LL OWN * Handle first-line support via chat and email, in German (and sometimes English). Fin handles the straightforward volume; what reaches you has already cleared its filter, so expect edge cases: confused users, workaround requests, situations that need actual judgment. * Triage every ticket: resolve it yourself, find a workaround, or route it upstream with enough context that whoever picks it up can act immediately. * Learn the product fast and mostly on your own. The documentation helps, but the product moves, and the knowledge you need will often come from figuring it out. * Maintain quality across every response, including when the customer is frustrated, and the right answer isn't obvious. * Bring what you notice back to Leadership and the product team. The patterns in what reaches you as a human are some of the best product feedback the company has. 🙋 WHO YOU ARE * You've worked in a situation where unhappy people needed help, and you had to figure out how to give it without a script. Customer support, hospitality, a Werkstudent role where things regularly went wrong: all count. * You write clearly in German and English. In German specifically, you can write to a factory floor manager who's never used software like this and make it feel manageable rather than his fault. * You are an avid user of LLM solutions and understand how to adapt them for optimal results, to what extent you can trust their output, and when they tend to fail. * You find software genuinely interesting at the level of "how does this actually work?" Curiosity matters here more than technical credentials. * When you hit something you haven't seen before, you go figure it out. 🤩 WHAT'S DIFFERENT HERE Fin handles 30 to 50% of everything that comes in. What you work on is what Fin passes: genuinely ambiguous problems, mostly on your own. Sonja, our CS Team Lead, is your main working partner. She built the current support function from scratch and trained Fin to handle the volume it does, and knows the product better than almost anyone outside Engineering. Engineering handles escalations for genuine technical issues. 400+ customers, Series A funded, below 2% churn. The product is genuinely used and genuinely valued, which shapes every customer conversation you'll have. A lot of independent problem-solving, not much of a manual, and a product that changes. Some days, that will feel like a lot. If you're looking for a structured environment with defined processes, this role will frustrate you. The people in this role before have moved into QA, product input, and other directions that opened up based on what they were good at and what doinstruct needed at the time. The paths aren't guaranteed. They have happened. 📈 WHAT SUCCESS LOOKS LIKE 3 months The queue is yours. You're making triage calls independently, your product knowledge is built from the work itself, and Sonja isn't reviewing responses before they go out. 6 months You're starting to level up the systems around you. Patterns from your queue are reaching Engineering in a form they can act on. You're building process: response approaches, triage heuristics, escalation criteria that exist somewhere beyond your own head. 12 months There's proof. Something in how doinstruct runs support is measurably better because you were here. A pattern you surfaced led to a Fin improvement. A process you built is now the default. A class of tickets that used to require escalation gets resolved at first line. ____ At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development. Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply. We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct. _ For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.

NavVis

THE OPPORTUNITY NavVis builds the technology that digitizes the physical world — helping enterprises map, manage, and share their indoor spaces at scale. Our Demand Generation team drives the pipeline that connects this technology to the customers who need it most. As a Working Student on the Demand Generation team in Munich, you will coordinate the end-to-end operational execution of webinars — one of our highest-impact demand generation channels. Working closely with Campaign Managers, Customer Marketing, Product Marketing, Sales, and external speakers, you will keep every webinar on track from kickoff through post-event follow-up, ensuring a seamless experience for both speakers and attendees.   HOW YOU WILL MAKE AN IMPACT * Coordinate the end-to-end operational project timeline for webinars, from kickoff through post-event completion, keeping deadlines, deliverables, and cross-functional dependencies on track * Manage speaker and stakeholder communication, including scheduling planning meetings, rehearsal sessions, and speaker preparation calls with internal subject matter experts and external presenters * Serve as the primary logistics contact for each webinar, aligning Campaign Managers, Customer Marketing, and other stakeholders throughout the process * Organize technical rehearsals and ensure all speakers are prepared and confident before each live event * Support live webinar execution and resolve operational or technical issues as they arise * Coordinate post-webinar follow-up activities with internal teams to close out each event * Maintain the webinar asset library — presentations, speaker biographies, promotional materials, and supporting documents — keeping all materials complete, current, and accessible   WHAT WILL HELP YOU SUCCEED IN THE ROLE * Current enrollment in a degree program in Marketing, Business Administration, Communications, Event Management, or a related field (required for Werkstudent classification) * Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously * Clear communication skills and confidence coordinating across multiple internal and external stakeholders * Structured, solution-oriented approach to day-to-day work * Interest in B2B marketing, demand generation, or event marketing Nice to have: * Prior experience coordinating events, webinars, or marketing campaigns * Familiarity with project management tools such as monday AI Work Platform: The AI Workspace for People & Agents | monday.com , Asana, Jira, or Confluence * Experience with webinar platforms such as ON24, GoTo Webinar, or Microsoft Teams * Familiarity with CRM or marketing automation platforms such as HubSpot HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Lenka (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.   HOW WE WILL KEEP YOU SMILING * It's important to take a break from work! We offer 20 days of paid time off per year  * We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! * A competitive salary that values the strengths you bring * Up to 4000 EUR employee referral bonus  * As an intern or a working student at NavVis, you will have the chance to be truly involved in projects and gain first-hand experience in a fast-growing company * We care deeply about the development of our student employees. Your supervisor will do regular 1:1s & retrospectives to make sure we are constantly getting better at what we do. You will also have the chance to be involved in our 360° developmental feedback aimed at holistic professional development * Great potential for internal growth and exploring wider opportunities within NavVis   ABOUT US   NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.   With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.   You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.   How you will grow with us * Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development  * Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics * With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities  We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.