Solutions and Implementation Engineer

Cytora

Shape the Industry and Your Career At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here. Position Overview As a Product Support Engineer, you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues that arise in production environments. You will play a key role in ensuring our customers achieve success with the Cytora Platform by providing timely support, clear guidance, and expert troubleshooting. Your ability to understand the technical architecture and workflows of our platform will be critical in identifying root causes and delivering effective solutions. What you'll do * Serve as the primary contact for technical support requests from enterprise customers. * Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems. * Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context. * Respond to customer questions about platform functionality, integrations, and configuration. * Maintain detailed records of all customer interactions and resolutions in the support system. * Collaborate with internal teams to ensure customer feedback informs product enhancements. * Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources. * Conduct post-mortems to identify root causes and recommend preventive measures. * Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively. * Write self-serve troubleshooting documentation for customers and internal Centre of Excellence. What you bring: Must Have: * Experience in a client-facing elevated technical support or analyst role. * Practical experience in working with REST API. * Ability to work with JSON schemas. * Experience in troubleshooting production environments and testing new features. * Proven ability to diagnose and resolve technical issues. * Experience working with Postman/Datadog. * Familiarity with Git. * Excellent communication and interpersonal skills to manage customer communication. Desirable: * Experience building BAU and production support function. * Engineering or QA background. * Experience working with SaaS B2B enterprise customers. * Knowledge of the insurance or InsurTech industry. * Familiarity with underwriting workflows and schemas. * Exposure to AI or Generative AI technologies. * Experience in configuring and testing SaaS or AI-based products.   Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: * Competitive salary * Flexible working and remote options * Professional development budget & conference access * Annual company retreats * A mission-driven culture that puts people first Location This role is remote and we are looking for individuals based in the West Coast or Mid of the USA Additionally, this role is only suited for professionals currently based in the US and have full rights to work as we don't offer sponsorship at this stage. Our targeted starting base salary in the United States for this position ranges from $90,000 to $110,000. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Nicolab

YOUR MISSION ROLE DESCRIPTION Nicolab connects human and artificial intelligence to revolutionize emergency care, starting with stroke treatment. Founded as a spin-off from the Amsterdam University Medical Center, we are a diverse global team dedicated to ensuring every patient gets the right treatment in time. We are looking for a motivated and technically curious Technical Implementation & Support Engineer to drive the integration, and ongoing support of our software across the APAC region. At Nicolab, customer relationships are as critical as the technology itself. You will build trust with hospital IT teams and clinicians, ensuring our deployments are smooth and hospitals gain maximum clinical value from our solutions. The role will initially focus on deep technical support and incident management for our live hospital clients. As you become an expert in our systems, your responsibilities can expand to lead full-scale technical implementations for new hospital networks, conduct technical discussions with customers, and become a trusted advisor for some of the region’s leading healthcare organisations. You will work closely with our customer success and global technical teams to monitor system health, minimise the impact on hospital IT resources, and provide actionable feedback to help our clients optimise patient care. If you're someone who enjoys learning, takes initiative, loves technology & solving problems, and wants to build a career where your work has a genuine impact on people's lives, we'd love to hear from you. KEY RESPONSIBILITIES TECHNICAL SUPPORT & INCIDENT MANAGEMENT  * Act as the primary technical liaison during implementation and for our live hospital deployments, owning the investigation and resolution of complex post-go-live issues. * Perform deep-dive troubleshooting on our SaaS platform, diagnosing root causes in Linux-based environments and network topologies. * Troubleshoot and resolve critical infrastructure and connectivity issues, including VPN connectivity problems, relay server outages, certificate-related issues and apply configuration changes. * Escalate complex product-level issues to senior engineers or developers as needed, providing detailed logs and context. SYSTEMS INTEGRATION & CUSTOMER ONBOARDING * Participate in pre-deployment technical planning and connectivity discussions to ensure seamless integration of our application within complex hospital IT environments. * Work directly with hospital IT teams to design and document VPN configuration, relay server setup, perform updates and Linux-based virtual machine installation. * Provide guidance on network topology and firewall rules to meet strict hospital compliance and security requirements. * Assist in the setup, configuration, and deployment of Nicolab solutions for new clients, ensuring integration with existing PACS/DICOM workflows. * Ensure that the implementation process is smooth, timely, and meets client expectations, acting as the technical authority during kickoff calls. CUSTOMER INTERACTION & DOCUMENTATION * Maintain a high level of professionalism in all customer interactions, building strong relationships with hospital IT admins, PACS administrators, and clinical staff. * Document support cases, network and system architectures, and resolutions in our ticketing system (Jira/Confluence). * Create and update technical user manuals, runbooks, and internal FAQs. * Collect and relay customer feedback to the customer success and product development team to help improve our offerings. YOUR PROFILE QUALIFICATIONS & REQUIREMENTS EDUCATION & CORE SKILLS * Bachelor’s degree in Information Technology, a related field, or equivalent work experience in hospital IT. * Basic understanding of software and backend services. * Solid project and time management skills, with the ability to work independently and as part of a remote, global team. * Excellent verbal and written communication skills in English (any additional language is a plus). TECHNICAL EXPERIENCE * Systems & Architecture: Hands-on Linux administration (virtual machines, log analysis, service management) and a solid understanding of secure SaaS architectures. Familiarity with supporting cloud-hosted applications and modern cloud platforms. * Networking: Experience with network configuration and troubleshooting, including VPN tunnels (IPsec or equivalent) and strict firewall rules. * Technical Translation: The ability to translate complex cloud/SaaS requirements into clear, actionable instructions for external IT administrators. * Tools: Experience using support ticketing and documentation systems (JIRA, Confluence, or similar) and centralised cloud logging dashboards (Grafana, Loki, GCP and AWS). * Healthcare IT: Previous experience working with hospital IT environments, PACS/DICOM workflows, or other medical imaging systems is highly preferred.  WHAT YOU BRING * You bring strong technical knowledge combined with good communication skills to clearly explain technical concepts. * You have a customer-focused, go-getter attitude and aren't afraid to politely but persistently push hospital clients to keep implementations on schedule. * You love to work in teams and are proactive in reaching out to members globally to ensure alignment. * Previous experience in a deeply technical support, systems integration, or deployment role is highly preferred. WHY US? Benefits * Chance to make a real difference in patients' lives * Work in a stimulating environment with a motivated team * Flexible Employment Agreement: Part time / Fulltime * Annual Salary Range  $120.000 - $150.000 * Flexible working hours * Flexible paid time off * Remote work policy * Laptop + home office/IT equipment * Commuting to work/office* - costs reimbursement * Employee Stock Option Plan (ESOP) * Corporate programs including Employee Referral Program with rewards * Learning & Development opportunities including in-house training and coaching, professional certifications, and over 22,000 courses on LinkedIn Learning Solutions and much more *All benefits and perks are subject to certain eligibility requirements based on location Application Process * Interview with Recruiter/HR * Interview with Hiring Manager  * Technical assessment with Peers (no managers present)  * Prior employment verification check (reference/background check) * Interview with Executive

Knowit Group

We're building AI-native systems – and helping shape how AI transforms engineering, products and organisations. At Knowit Connectivity, AI is becoming a fundamental part of how modern systems are designed, developed and operated. We're looking for experienced engineers and architects who want to help clients move beyond experimentation and build production-grade AI solutions that create real business value. As we continue to invest in AI as a company, we're looking for people who want to combine deep technical expertise with a passion for shaping the future of AI-enabled engineering. ABOUT THE ROLE As a senior consultant, you'll work across the full lifecycle of applied AI – from strategy and architecture to implementation, deployment and continuous improvement. You will help clients understand how AI changes products, workflows and technical systems while taking a leading role in designing solutions that are scalable, observable and trustworthy. In addition to client engagements, you will be part of Knowit Connectivity's AI Advisory Team. The team plays a central role in shaping our AI strategy, developing internal capabilities, evaluating emerging technologies and helping drive our AI initiatives forward. This means your role is divided between delivering value in client assignments and helping strengthen Knowit's AI capabilities internally. You'll collaborate with other senior AI specialists, architects and business leaders to identify opportunities, establish best practices and continuously evolve how we apply AI across the organisation. Typical work includes: * Designing AI-native architectures and intelligent systems * Building and deploying LLM-based applications in production * Implementing RAG solutions across large and complex information landscapes * Designing agent-based workflows and autonomous system behaviours * Defining governance, observability and evaluation strategies for AI systems * Integrating AI capabilities into existing products, platforms and business processes * Evaluating trade-offs around performance, reliability, cost and control * Supporting clients in their AI transformation journey * Contributing to the development of Knowit's AI strategy and AI offerings WHAT WE'RE LOOKING FOR We're primarily looking for senior profiles with hands-on experience in applied AI. You likely have experience with several of the following: * Building applications using LLMs * Retrieval-Augmented Generation (RAG) and vector databases * Agent frameworks and orchestration platforms * System architecture and distributed systems * Python or similar programming languages * Cloud platforms such as Azure, AWS or GCP * Evaluation, monitoring and optimisation of AI systems * Data engineering and integration of complex information sources Experience with enterprise architecture, platform engineering or large-scale software development is highly valuable. WHO YOU ARE You understand that AI is changing software engineering and system design fundamentally. You enjoy working across strategy, architecture and implementation, and you're comfortable helping clients navigate both technical and organisational challenges related to AI adoption. You are curious, pragmatic and continuously learning as the AI landscape evolves. You don't need to fit a perfect profile – we value different strengths, whether you lean more towards architecture, platform engineering or implementation. WHY JOIN US At Knowit, you'll be part of a team that helps organisations move forward in their AI journey – from early exploration to real, implemented solutions. We work closely with our clients to understand their needs, identify opportunities and turn ideas into practical applications. Whether it's defining strategy, designing architectures or building production-ready systems, you'll play a key role in helping others succeed with AI. What you can expect: * Working hands-on with clients to solve real business problems using AI * Supporting organisations at different stages of their AI maturity * Collaborating in a strong engineering culture where knowledge sharing is part of everyday work * Opportunities to influence both client solutions and how we grow our AI capabilities internally * A variety of projects and industries, giving you both breadth and depth over time * A formal development roadmap where continuous AI learning and capability building are integrated parts of your professional growth We're building our AI capabilities together with our clients, which means your work will have a direct impact – not only on what we do, but on how others succeed in applying AI. INTERESTED? If you've already built something real with LLMs and want to help shape how AI transforms engineering, products and organisations, we'd like to hear from you.