Customer Success Manager, Radar

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU'LL DO We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. RESPONSIBILITIES • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • Proven track record of achieving targets and goals, preferably in a sales setting • Has handled difficult customers or situations and can demonstrate resolutions • The motivation and flexibility to work well in a high-growth environment where things change quickly   PREFERRED QUALIFICATIONS • History of success as a consultant, pre-sales, technical account management, or equivalent • Strong business sense and understanding of underlying drivers and strategy of our user's businesses • Track record of managing large, complex projects and programs • Prior experience in a Payments or FinTech environment

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   Product Support Engineer You will directly support Adyen’s merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24/7. Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.   WHAT YOU'LL DO  * Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. * Own merchant support cases from creation to final resolution. * Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams. * Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.  * Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented. * Contribute to projects that align with the growth and direction of the Support organization.   Who you are * You have strong technical knowledge, and have experience troubleshooting APIs. Bonus points for specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus. * You have experience working directly with merchants in a customer support role. * You have strong verbal and written communication skills, and can clearly communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences. * You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction. * You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. * You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. * You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. * STEM degree preferred but not required. Bonus points for a degree in Computer Science or related field.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. The annual base salary range for this role is $80,000 - $105,000; to learn more about our compensation philosophy, please click here. This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity. You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Professional Services team exists to drive the adoption of Stripe's capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately. Accelerate is Stripe's dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue. WHAT YOU'LL DO Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe's operations for the next decade. We're looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You'll proactively unblock deployments and ensure users are operationally ready to scale. You'll manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You'll deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. Working hours—In order to align with the working hours of the Asia-Pacific Accelerate On Demand's user base, the working hours for this role will be 7 AM to 4 PM IST. RESPONSIBILITIES * Drive time-to-value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.  * Deliver technical workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud and Radar configuration, and financial reporting. * Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration. * Operational readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes. * User experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process. * Continuous learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you provide the most current and strategic advice to your users. * Process improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Advanced English proficiency (fluent written and spoken). You explain complex API architecture to non-technical stakeholders and discuss business value with developers. * 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments * Technical aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments * Problem solving: You don't just find the answer. You find the best solution for the user's specific business model. PREFERRED QUALIFICATIONS * Experience in providing technical support or customer implementations * Experience working with financial systems, online payments, or e-commerce platforms * Experience collaborating with cross-functional teams in a fast-paced environment * Experience delivering live technical training to users * Comfortable with debugging API responses and writing API calls