
Stripe · Chicago
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ...
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as
easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can
unlock in-person payment use cases that are right for their business model, whether it's creating a superb retail experience,
extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.
VPNs, Stripe Terminal hardware, SDKs, cloud-based device management and third-party connectivity partners, leading technical
troubleshooting until the true root cause is identified and a sustainable resolution is delivered.
Sales and third-party connectivity providers to coordinate complex incidents, align stakeholders, remove blockers and drive
product, engineering or partner improvements that enhance the Stripe Terminal support experience.
processes, documentation and enablement material that empower the wider Support organization to resolve issues independently
and continuously improve support effectiveness.
customers, SaaS platforms, IT teams and external partners to troubleshoot complex connectivity and hardware issues, provide
technical guidance and build user confidence across email, chat and live support engagements.
recurring user pain points and systemic issues through support trends, diagnostics and field insights. Translate these
learnings into product improvements, engineering priorities, preventative actions, partner service enhancements, support
tooling, documentation and scalable operational solutions that improve reliability and technical excellence as Terminal scales
globally.
environments, with strong knowledge of TCP/IP, DNS, DHCP, NAT, VPNs, routing, switching, Wi-Fi (802.11), LTE/5G, firewalls,
MDM, and network diagnostic tools such as Wireshark, packet captures, traceroute and nmap.
devices, operating systems, firmware and applications, using logs, diagnostics and observability platforms (e.g. Splunk,
Datadog, Grafana, Logscale) to identify root causes and drive issues to resolution.
translating complex technical concepts into clear guidance while helping customers implement best-practice network
configurations and environments.
Solutions Architecture, Sales and external connectivity partners, and uses data to identify recurring issues and influence
product and operational improvements.
mindset, creating scalable processes, playbooks and documentation that increase team capability and improve the customer
experience.
readers and device management.
Willingness to travel for customer site visits, pilot deployments and complex escalations when required.
Flow Traders is looking for Senior C++ Software Engineers to join our growing team in Amsterdam. Software Engineers at Flow Traders provide us with our competitive edge, equipping Researchers and Traders with the information and capabilities that they need to make sound business decisions. C++ plays a critical role in our event-driven trading systems, which are designed to reliably handle vast amounts of data at ultra-low latencies. As a C++ Engineer, you will build systems used to analyze and trade tens of thousands of products across hundreds of global trading venues every day. Working closely with Technologists, Quantitative Researchers, and Traders, you’ll guide the development of our in-house trading technology and optimize it to achieve market-leading performance and reliability. Our proprietary trading platform includes everything from venue connectivity (feed handlers and ordering gateways) to trading engines to shared platforms that enable us to work quickly and efficiently - we are proud of our open and collaborative culture, so you’ll have plenty of opportunity to find what fits you best. Teamwork is one of our most important firm values, and end users are never more than a short walk away, guaranteeing short feedback loops and immediate insight into the value that your code provides. To foster collaboration and innovation, we maintain shared libraries, encourage code re-use, and continuously evolve our views on application architecture. WHAT YOU WILL DO For all C++ openings: * Lead the development and global rollout of our Core platform used in multiple business/focus groups (Market data, Quantitative research, Pricing, Strategies) * Be involved in the development process, which will be a fast-paced iterative process where you deploy your deliverables and validate them yourself and/or together with traders or quants * Develop tools/frameworks to deliver capabilities for tuning/develop data-driven systematic pricing and trading strategies * Work together with focus group engineers, Quants and Technical traders to refine requirements, collect feedback, and iterate on design and implementation of platform requirements Exchange Connectivity: * Write software that communicates with exchanges through their APIs, receiving market data and sending orders over the network in different protocols, such as FIX, Websocket or HTTP requests * Ensure quality of software based on a set of testing suites, which you are expected to use, maintain and extend * Optimize exchange communication through kernel bypass, optimizing TLS or the connection handling to an exchange * Research exchange behavior in detail to align our behavior to that of an exchange * Implement these solutions using the provided exchange SDKs in different languages such as C++, Rust, Python, Typescript Trading Strategies: * Implement trading algorithms based on requirements provided by traders and quants * Acquire and develop the necessary trading knowledge to successfully translate the requirements into actual software implementation * Continuously improve the stability, reliability, and performance of the trading engine * Enhance monitoring and observability in collaboration with the Trading Operations team * Investigate and resolve production issues such as crashes, unexpected business logic behavior, and performance bottlenecks * Prepare for releases and deployments of new trading engine versions WHAT YOU NEED TO SUCCEED * BSc, MSc, or PhD in Computer Science, Mathematics or equivalent * 5+ years post-graduation professional C++ software development experience (proprietary trading industry preferred) * Ability to write clean, reliable, and highly scalable code * Good knowledge of algorithms and data structures * Experience in parallel, asynchronous, and multithreaded programming * Interest in achieving maximum performance from available hardware and software * Ability to communicate with technical and non-technical business colleagues At Flow Traders, we acknowledge the importance of open and transparent communication whether it be with our employees, our stakeholders, or our local and global communities. When it comes to salary, Flow Traders uses reliable market research to create base ranges. Where candidates will fall within the range depends on a few different factors including but not limited to level of experience, location, and specific skill set. We also consider ourselves one global team, and to demonstrate that, all employees are eligible to share in the company’s success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution. Per NYC salary transparency law, the total compensation for this role includes a base range of $185,000 to $225,000 plus annual discretionary variable remuneration. Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders. #LI-MM1
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes * Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. * Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements * Participate and prepare for Monthly and Quarterly Business Reviews with customers * Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products * Continuously evolve best practice to technical product adoption and customer success Who You Are: * Someone with a solid technical grounding and hands-on experience of IT Operations * Confident in your hands on experience AWS, Azure or GCP * Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. * Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. * Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. * Able to sit up to 4 hours, traveling to and from client sites * Able to travel via auto, train or air up to 30% of the time * Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space * Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $101,000—$147,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU’LL DO: * Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback * Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes * Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution * Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions * Drive account strategy discussions focused on product adoption, expansion, and services delivery * Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization * Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives * Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team * Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness WHO YOU ARE: * An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization * Comfortable leading teams of customer-facing technical professionals * A strong coach and mentor who invests in career development and builds inclusive, high-performing teams * Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges * Confident leading customer-facing conversations and navigating escalations with empathy and clarity * Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance * A clear communicator who can influence without authority and align stakeholders around common goals * Passionate about continuous improvement, operational excellence, and customer value BENEFITS AND GROWTH: * Best-in-breed onboarding and leadership enablement * Generous global benefits * Intra-departmental mentor and buddy programs * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Ongoing professional development, leadership training, and career pathing * An inclusive company culture with access to Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $146,000—$213,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.