Senior iOS Engineer, Global Markets

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Your Location: This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.   The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.  The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,  LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.  The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.   The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.  You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.  Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.   A Typical Day:  * Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems * Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products * Learn and share the latest AI/ML technologies with the team across regions( China and the US).    Your Expertise: * PhD/Master’s degree, preferably in CS, or equivalent experience * 4+ years of ML engineering experience, with ownership responsibility over large-scale software systems.  * Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products * Experience with LLM driven chatbot and Agentic AI products would be a big plus * Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations * Fluency in both English and Mandarin is essential.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Your Location This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.   The Community You Will Join: Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world.  As part of the CS Product vision,  we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience.    The Difference You Will Make: As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.   What You’ll Do:  Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.Proactively take initiatives to drive for outcomes over the scope of the team.Build relationships and drive alignment with stakeholders within Community Support and across external teams.Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.Provides critical guidance and input in prioritization over multiple major projects. * Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives. * Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence. Your Expertise: * Expertise in ML & AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products. * Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences. * Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment. * Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail. * Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally. * Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches. * Educational Background: PhD, or Master's degree in Computer Science,  Mathematics, Statistics, or related technical field. * Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.  * Leadership Experience: 2+ years managing machine learning teams that deliver large impact. * Technical Proficiency: Expert knowledge of machine learning algorithms and techniques. * Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We're building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we're developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows. The Difference You Will Make: We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will: * Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding. * Lead, mentor, and grow a high-performing engineering team in a fast-paced environment. * Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving. * Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions. * Set clear priorities and strategic direction in collaboration with cross functional partners.. * Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality. * Lead complex, cross-functional projects that align with business goals and deliver measurable impact.   A Typical Day:  As an Engineering Manager on the China Routing and Data team, you will: * Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision. * Collaborate with and influence cross-functional partners to design and deliver high-quality products. * Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems. * Lead conversations that align technical efforts with business outcomes and product priorities. * Nurture a culture of technical quality and engineering excellence from design, through code review, to production. * Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. * Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.   * reality.     Your Expertise : * 9+ years of relevant software development industry experience in a fast paced tech environment. * Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. * Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.  * Strong expertise in building large-scale backend systems and experience in user facing features. * Strong product and design instinct, previous proven experience building delightfully designed experiences. * Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. * Experience leading and shipping large initiatives with high business impact. * Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability. * Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality. * Strong communication skill and ability to influence decisions from a wide variety of stakeholders. * Experience fostering an inclusive and engaging team environment. * Able to identify, retain, grow and acquire critical talent. * Strong commitment to fostering diversity, equity, and inclusion within teams. * Fluency in communication in English and Mandarin.    Your Location: This position is working remotely within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.