Junior Customer Support Manager (German Speaking)

Junior Account Manager - German speaking

iwoca

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The role As an Account Manager, you build your own portfolio of business owners and help them navigate their financial journey with iwoca. Your work directly contributes to the financial success of iwoca and the customer experience. From independent hair salons to established dental practices, you will ensure our customers feel supported, heard, and empowered to grow. The requirements Essential: * Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use. * Guide & Assist: Support new customers through their application journey, simplifying complex steps and finding the right financial solutions for their business goals. * Build Partnerships: Foster long-lasting, trust-based relationships with a portfolio of existing and new clients. * Champion the Customer: Our systems are always developing. Act as the internal "Voice of the Customer," sharing insights with our product and tech teams to help us innovate and stay ahead of the competition. * Strategic Growth: Use your understanding of business drivers to help clients maximise their potential while keeping them informed about new opportunities and product developments. * Collaborate: Work within an international, cross-functional team to improve our processes and help us scale our mission. The most important things about you: We are looking for a driven, communicative, empathetic professional who thrives in a collaborative environment. You might be the right fit if: * You are a People Person: You genuinely enjoy connecting with others and are motivated by seeing your clients succeed. * You Thrive in Fast-Paced Environments: You have proven experience managing a high volume of calls without losing your cool. You can multitask effectively while maintaining a high standard of service and a positive tone. * You are a Problem-Solver: You enjoy thinking creatively and "outside the box" to find solutions for your clients and improvements for the team. * You are Organised & Proactive: You take pride in managing your work independently while remaining a reliable and supportive team player. * You are Multilingual: You possess C1-level German communication skills (both written and spoken) and are comfortable collaborating in English within our diverse, international office. The salary We expect to pay from € 36,000 — € 40,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a brilliant place to work: * Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. * Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits * A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. * 26 days of vacation a year plus a free day for your birthday. * One-month fully paid sabbatical after 4 years. * Mental health support with direct access to certified psychologists via our partner OpenUp. * iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. * Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. * €30 contribution towards the Deutschlandticket. * Company Pension with Canada Life. * Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. * A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. * Corporate Benefits discounts. * ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. And to make sure we all keep learning, we offer: * A learning and development budget for everyone, including a book budget. * Learning German budget. * Company-wide talks with internal and external speakers. * Access to learning platforms like Treehouse. Useful links: * See iwoca benefits & policies for detail and some additional benefits. * See iwoca interview welcome pack.

Product Support Specialist

Asana

Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. Coverage may be needed on some weekends or holidays in this role. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What You'll Achieve * Supporting our English and German-speaking customer base, requiring fluent written and verbal proficiency. * Become an expert in Asana’s platform, staying up-to-date on new features and best practices, and develop a positive, consultative relationship to help customers transform the way they work. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role. * Manages complex product issues requiring deeper investigation and advanced knowledge of the platform. You will independently resolve most product issues and expertly consult internal experts and 3rd-party tools when blocked. * Own support cases end-to-end, ensuring timely follow-up, clear communication, and full resolution, while managing a high volume of customer inquiries with accuracy, speed, and empathy. * Troubleshoot and resolve common SaaS issues, including authentication (SAML/SSO/etc), browser behavior, user access, and workflow troubleshooting. * Serve as the dedicated point of escalation for urgent customer issues or tickets pertaining to specified products, demonstrating a mastery of de-escalation and resolution. * Autonomously identify opportunities for and lead customer calls to accelerate complex case resolution. * Act as a key liaison between the product team and our customers, partnering with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content. * Raise case trends with supporting data and propose product or process improvements to Lead/Manager to proactively influence business outcomes. * Proactively provide moderate mentoring to more junior team members to elevate the team's overall capability and knowledge. * Own small projects as needed and contribute to the improvement of team-wide processes, documentation, or tools. You will also support internal ad-hoc projects that support broader business priorities and team enhancements. * Meet team standards for important metrics such as assignment to resolution times and customer satisfaction score. About you * 3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred. * Empathetic, curious, and committed to helping customers feel heard and supported. * Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude. * Demonstrate strong communication skills—your written and verbal English and German communication is excellent, proactive, and transparent, effectively communicating complex information across all organizational levels. * Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems. * Familiar with AI tools or prompt-based interfaces, and excited about using technology to enhance support. * Experienced in and comfortable with operating in ambiguous environments, providing consultative support to customers. * Willingness and desire to learn and adopt new skills—both technical and non-technical—in order to craft and deliver the best solutions. * Proficiency with Asana (or other work management platforms) and experience in technical support, especially API & integrations and workflow troubleshooting a plus.   WHAT WE’LL OFFER Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €57,000-63,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Junior Sales Manager - SME DACH (f/m/d) German-speaking

Awin

Purpose of Position As a key player in the SME sales strategy for the DACH region, you will be responsible for managing and developing your own sales and revenue pipeline, focusing on securing high-revenue merchants for the network.  You will drive your personal sales performance by identifying opportunities, building relationships, and closing deals within these markets. Reporting to the SME Sales Team Leader, you will be expected to achieve sales targets and contribute to the team's objectives through your results-driven approach.  If you are passionate about sales and eager to make a significant impact, this is an excellent opportunity to advance your career.    Key Tasks   * Highly motivated to proactively identify and engage potential clients through outbound sales, supported by industry-leading tools and resources. * Manage and execute strategic plans to achieve sales targets and expand the customer base across the DACH region.  * Own the complete sales cycle, including prospecting, qualifying leads, responding to RFIs and RFPs, presenting proposals, negotiating terms, and closing deals while ensuring compliance with company standards and legal terms.  * Accurately manage and update your sales pipeline in Salesforce, ensuring that opportunities and contracts pending closure are reflected and monitored consistently.  * Work closely with teams such as Finance, Integrations, and Account Development to ensure a smooth transition for new clients, from contract signing to full integration and launch.  * Conduct in-depth research on target brands, including their current affiliate activities, key contacts, and industry positioning.   * Consistently meet performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution of sales activities.  * We value collaboration and team engagement. As an integral part of this role, attendance to in-person meetings and events is expected, optimising client interactions, enhancing teamwork and contributing to our company culture.     Skills & Expertise   * Minimum 1 year of experience in commercial roles with a focus on new business development in affiliate marketing, digital marketing, B2B marketplace, or related industries.  * Demonstrated success in achieving and exceeding sales targets, with a strong ability to identify and capitalize on business opportunities.  * Excellent communication and relationship-building skills, with a strong commitment to providing exceptional service to clients.  * Proficiency with Salesforce.com and sales pipelining software is a benefit.    * Excellent computer literacy, including advanced skills with the MS Office suite.    * Strong communication skills (both verbal and written) with the ability to effectively liaise with clients and stakeholders of various levels of seniority.    * Business fluency in English and near-native proficiency in German.  * Self-driven and commercially savvy, with the ability to drive projects autonomously in a fast-paced international environment.     Our Offer  * Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance. * Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy. * Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home. * Pension: Awin offers access to an additional pension insurance to all employees in Germany and contributes regularly to your retirement savings. * Business Bike Leasing: Take advantage of our bike leasing scheme and support a more sustainable way of commuting. * Benefit Selection Scheme: After 3 years of service, you can choose from a range of benefits up to a value of €900 per year. In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.   Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspriger.com/en/inside/the-essentials-what-we-have-adapted-and-why   Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development. #LI-AM1