Product Support Specialist

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Engineering Manager for Toast Web Platform (PLEX), you will lead the strategy and execution behind Toast’s core web platform and growth surfaces, shaping how teams build, ship, and scale high quality web experiences across the company. You will guide the evolution of our component library, tooling, build systems, and micro frontend architecture while partnering closely with product, design, and engineering leaders to unlock faster experimentation and measurable customer impact. Working across discovery, activation, conversion, and re engagement, you will empower teams to move quickly without sacrificing reliability or performance. Your leadership will elevate the frontend development experience at Toast while driving growth outcomes that directly influence adoption, retention, and long term value across our web ecosystem.   A day in the life (Responsibilities) * Lead the technical vision and execution for Toast’s web platform and growth surfaces, driving business impact across the customer lifecycle. * Create leverage for dozens of product teams by improving developer experience, performance, and reliability across hundreds of SPAs. * Break down large platform and growth initiatives into clear, incremental milestones that deliver measurable outcomes. * Establish and uphold frontend standards, architecture patterns, and best practices across the organization. * Coach and mentor engineers and managers, helping them grow technically and as leaders. * Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.   What you'll need to thrive (Requirements) * 5+ years of experience leading high performing frontend or platform engineering teams in production environments. * Strong background in modern web architecture, including component libraries, build systems, CI CD, and microfrontend patterns. * Experience owning or contributing to internal developer platforms that support multiple product teams. * Demonstrated success partnering with product stakeholders to drive measurable growth outcomes such as activation or conversion improvements. * Ability to translate broad strategic goals into clear technical roadmaps and execution plans. * Strong communication and leadership skills with experience influencing senior technical and product leaders. * Track record of mentoring engineers and building inclusive, high ownership teams.   Nice to Haves: * Experience leading teams that sit at the intersection of platform enablement and customer facing product surfaces. * Background in experimentation driven product development or product led growth environments. *** This is a hybrid role requiring in-office presence two days per week ***   #LI-HYBRID #BI-Hybrid   AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Datadog

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  What You’ll Do: * Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative. * Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results. * Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives. * Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.  * Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making. * Own and project manage the on-boarding process for new customers * Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging. * With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: * Customer-centric with 3+ years in a Customer Success or Account Management role * Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts * Knowledgeable in working with Fortune 1000 companies and global brands across all industries * A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals * Experienced in the B2B tech space or with SaaS companies * Able to travel for customer onsite visits and events as required  * Fluent in written and spoken English and German Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Strategy and Analytics maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer-term, high-effort, high-value strategic priorities. We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution. WHAT YOU'LL DO In this role, you'll be the go-to expert for your business area. You'll be hands-on and responsible for delivering critical insights, ensuring data-driven decision-making is at the core of what we do. You'll also partner with leadership to drive business strategy, planning, goal-setting, and performance tracking. You'll also scope and lead business-critical projects and execute on strategic initiatives. RESPONSIBILITIES * Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses using SQL and other analytical tools and languages, identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities. * Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision-making * Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product and Engineering, and more * Design, optimize, and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply an ROI lens to all operational decisions, so we can make better-informed trade-offs. * Support forecasting and planning processes for Financial Crimes, including near-, medium-, and long-term planning, to enable leadership to make strategic decisions WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of prior experience in analytical and strategic roles in management consulting, go-to-market, Operations, Support, Risk, Strategy and Operations, or financial services * Outstanding problem-solving ability, expert in SQL and understanding of data relationships * Outstanding communication, presentation skills, and stakeholder management skills * Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy PREFERRED QUALIFICATIONS * Experience working in fast-paced environments (e.g., high-growth internet or software company, management consulting) * Structured problem-solving skills, combined with strong business acumen * Experience with Tableau