Enterprise Customer Success Manager (German Speaking)

LearnUpon

Work Mode: Hybrid 3+ days per week in our Dublin office Department: Customer Success   ABOUT THE COMPANY  LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results. Read more about life at LearnUpon here.    ABOUT THE TEAM Our Customer Success team is dedicated to empowering our clients to achieve their unique learning goals. We partner with organisations globally to ensure they unlock maximum value from our platform, driving long-term adoption, retention, and growth. Acting as trusted advisors, the team focuses on strategic enablement and fostering an open, collaborative environment to support our customers at every stage of their learning journey.   ABOUT THE OPPORTUNITY As an Enterprise Customer Success Manager, you will partner with our highest-value customers to drive adoption, deliver measurable success, and secure long-term value. Acting as a trusted advisor, you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes. In this role, you will lead with curiosity and ownership, aligning LearnUpon's solutions with customer objectives to drive retention, manage renewal readiness, and identify strategic expansion opportunities. Your work will directly impact LearnUpon’s ability to grow, support, and retain our most critical global accounts.   In addition, you’ll be responsible for: * Portfolio Management: Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon. * Success Planning: Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics. Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations. * Retention & Expansion: Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning. * Consultative Guidance: Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change. * Experience using AI tools to streamline tasks and improve efficiencies   SKILLS & EXPERIENCE  MUST-HAVES * Proven experience managing high-value Enterprise accounts within a SaaS environment, with a strong track record of driving software adoption, retention, and customer growth. * Excellent consultative, success planning, and business review presentation skills. * Strong ownership and curiosity mindset with the ability to navigate change and guide enterprise clients toward business goals. * Experience using AI tools to streamline tasks and improve efficiencies.   NICE-TO-HAVES * Experience in eLearning, EdTech, or Learning Management Systems (LMS). * Familiarity with APIs, integrations, or Single Sign-On (SSO). * Experience working cross-functionally in a scaled SaaS environment. *If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.   WHY CHOOSE LEARNUPON? From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career. Learn more here.    HIRING PROCESS * Qualified applicants may be invited to an initial screening call with a member of our TA Team. * Successful candidates will be invited to a series of practical interviews. * Finally, candidates will have an interview with our COO. * Successful candidates will be contacted with an offer to join our team.   Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.    LearnUpon is an Equal Opportunities Employer.  We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.   Check out our Careers site and Instagram to learn more about working at LearnUpon.   By submitting your application, you agree to LearnUpon's Privacy Policy.

Udemy

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Where we Work  Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. We're excited to share that this is a hybrid position! You'll join us in the office two days a week and enjoy the flexibility of remote work on the other days. We can't wait to welcome you to our team!   About this role: We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.   The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.   What you’ll be doing: * Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and  recommended course corrections * Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription * Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client * Leverage the renewal activity to promote upsells alongside Account Executives * Directly negotiate all terms with client procurement teams * Prepare proposals, including renewal rate calculations, and contract preparation * Work closely with Finance and Legal teams to ensure all contracts are accurate * Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy * Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal * Maintain a 4-month rolling forecast and track sales activity in SFDC QUALIFICATIONS: * 3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k * Ability to negotiate terms for complex deals while maintaining great client relationships * Superior time management skills; excellent attention to detail * Solid experience managing clients with Salesforce.com, Gainsight a plus * Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes * Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together * Additional 2nd language: Arabic, Spanish or Italian Posting Date: 6th July 2026 Application Window: We anticipate the application window will be open until 17th August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.    WHY WORK HERE? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.  OUR BENEFITS START WITH U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!    To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU'LL DO We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. RESPONSIBILITIES * Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers * Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction * Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights * Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe * Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. * In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product * Strong business sense and understanding of underlying drivers and strategy of our users' businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Strong problem-solving skills PREFERRED QUALIFICATIONS * Excellent operating rigor including organizational and time management skills * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account manager, or equivalent * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects or programs