Tax Accountant

1st Formations

About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role We’re looking for a proactive and client-focused Customer Service Executive to act as the first point of contact for our accounting service clients — typically small businesses and founders. You’ll confidently handle client queries, resolve simple issues directly, and ensure more complex requests are escalated efficiently — all while managing expectations and maintaining high levels of satisfaction.   Key Responsibilities * Serve as the first line of support for client enquiries via phone and email * Resolve routine and repeatable requests quickly, using internal tools and knowledge bases * Accurately triage and escalate more complex queries (e.g. tax/accounting-specific) to the appropriate internal team (Accounting, Payroll, Onboarding, etc.) * Take ownership of customer issues, ensuring they are followed through and resolved in a timely and professional manner * Log support tickets and interactions clearly and consistently for traceability across teams * Communicate clearly around deadlines, required client inputs, and next steps * Manage a high volume of support queries daily in a calm and orderly way * Collaborate with internal teams to improve service workflows and flag friction points * Support new clients with initial system access (e.g. QuickBooks logins) and process introductions What We're Looking For * Experience in high volume inbound call environments * Confident juggling phone calls, emails and live tickets simultaneously * Calm, empathetic, and efficient communicator, especially when handling frustrated or concerned clients * Clear understanding of ticket logging, escalation procedures, and client documentation * Experience logging and triaging issues accurately while on the phone * Nice to have - Experience with accounting software (QuickBooks, Xero, Freshboks, Dext) gained in the CS department of such companies or in the CS department of medium to big sized chartered accountant practices * Proactive attitude - always looking to preempt follow-ups or reduce friction What We Offer * £32-35k and comprehensive benefits package * Hybrid working model after the first month (3 days office; 2 days work from home) * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

1st Formations

We are looking for an Onboarding Specialist to set new clients up for success from the moment they join our Accounting-as-a-Service product. This person will take ownership of the onboarding process, helping startup founders and small business owners understand their responsibilities, configure essential tools like Xero, and transition smoothly into our long-term service model.   About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role We're looking for a people-first, client-focused Onboarding Specialist to set new clients up for success from the moment they join our Accounting-as-a-Service product. You'll own the onboarding experience - running structured welcome calls with new clients, walking them through what we do, what to expect from our team, and what their key obligations are as a business. This is a client-facing role at its core: you'll spend the majority of your time on video calls, building rapport with startup founders and small business owners and making a complex topic feel simple and reassuring.   Key Responsibilities * Lead 30–45 minute structured onboarding video calls with new clients using a prepared script, covering our services, their statutory obligations, and what they can expect from us * Walk clients through their key responsibilities in a clear, jargon-free way, including relevant compliance milestones like filing deadlines, VAT and PAYE registration, and Corporation Tax * Give clients a guided orientation of their accounting tools (e.g. Xero), so they feel confident from day one * Identify additional services a client may need (e.g. payroll, VAT) and flag these internally for follow-up * Ensure all client details are accurately captured in internal systems * Document and hand over all relevant information to the Customer Service and Retention teams at the close of onboarding * Spot early risks (e.g. clients who seem disengaged or behind on setup) and escalate to relevant stakeholders * Contribute to refining the onboarding process and improving the client experience over time What We're Looking For * Proven experience running client-facing onboarding calls, welcome calls, or structured video-based client sessions - this is the most important thing we're hiring for * A natural communicator: warm, structured, and able to put people at ease on a call * Comfortable following and adapting a prepared script while keeping the conversation feeling natural * Confident explaining processes and obligations to clients who are new to accounting and business admin * Basic familiarity with UK statutory requirements for small businesses (e.g. Corporation Tax, Self-Assessment, VAT thresholds, PAYE) - you don't need to be an accountant, but you should be able to explain these clearly to a first-time founder * Any experience with cloud accounting platforms like Xero or QuickBooks is a bonus. We will provide full training * Strong documentation habits and the ability to prepare clean handovers for internal teams * Comfortable managing several active onboarding processes simultaneously   What We Offer * £32,000–£35,000 salary and comprehensive benefits package * Hybrid working model (3 days in office; 2 days from home) * A genuine opportunity to shape and build processes from scratch * Clear progression pathways as the practice scales * A culture that values ownership, impact, and continuous improvement   Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Software Spinner

YOUR MISSION Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective. We are looking for an experienced and proactive Senior Accountant (m/f/d) to join our growing team. You'll play a vital role in ensuring financial accuracy, supporting strategic decisions, and helping us build scalable processes as our business continues to grow. Job responsibilities: * Manage day-to-day accounting operations and general ledger activities * Prepare monthly, quarterly, and annual financial statements according to UGB * Prepare and submit VAT returns (UVA filings) * Perform accruals and provisions * Prepare reports, forecasts, and financial analyses for management * Handle EU VAT-related topics and compliance * Communicate with internal departments, authorities, and external partners * Support the optimization of accounting processes and internal controls * Mentor and support an accounting colleague YOUR PROFILE * Several years of professional experience in accounting and financial reporting, ideally in a senior role * Strong knowledge of Austrian accounting standards (UGB) and Austrian tax regulations * Basic knowledge of IFRS is an advantage * Experience with Xero * Structured, independent, and detail-oriented working style * Strong analytical skills and sense of responsibility * Fluent German and good English skills * Proactive team player with a hands-on mentality Ideal skills: * Experience working within an international or SaaS business, including reporting into a multi-entity group structure * Experience with multi-currency accounting and foreign exchange considerations * Knowledge of revenue recognition principles and subscription-based business models * Experience mentoring, coaching, or developing finance team members * Knowledge of Austrian tax law is a plus WHY US? We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, or age. We respect that family always comes first and you will find us willing to accommodate your schedule. We care for our employees and for our customers.   Our core values revolve around delivering freedom and responsibility to our team members. We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact. There is no one-size-fits-all approach here. We value your expertise and encourage you to bring your flair. Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today.    We offer you a competitive compensation plus these benefits: * Flexible working hours (Flexitime) and the freedom to regularly work from home or our office * Free snacks and beverages in the office * Regular team events * Home Office set up budget * 25 vacation days annually, plus local holidays * Additional day off for your birthday  Following the guidelines of the Austrian collective bargaining agreement for IT, we offer a minimum monthly gross salary of € 3,155-. Depending on your experience and credentials we are willing to overpay.