Head of Product (D/F/M)

Taxfix

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive apps enable anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. Taxfix has put €5 billion back into our customers' pockets and we aren't stopping there.   YOUR OPPORTUNITY: AI is shifting how the best products get built. The handoffs between product, design, and engineering are slowing us down. The companies moving fastest are doing it with people who own the full loop, from the user problem to the shipped feature, without losing the thread. We call these people Builders, and we're rebuilding our R&D organization around them. A Builder has a primary craft - yours is design - but they don't stop there. They stretch across product, design, and engineering as the situation demands, using AI to cover the gaps. They're accountable to outcomes, not job descriptions. In a world where it's easier than ever to get software to 75%, with AI-generated UI, no-code tools, and rapid prototyping, the last 25% is where everything is decided. That gap between "good enough" and "unforgettable" is where great designers live. If you find handoffs frustrating because you want to see your ideas through, this role is for you. You'll join the mission team building the UK product for its Consumer, Self-employed, and SME customers - a fast-evolving area that collaborates with a sister product in Spain. You'll work in close collaboration with our Head of Product for UK, engineers, and a small group of other people sharing the same goals.   YOUR RESPONSIBILITIES AND DECISIONS: * Take a user problem from rough idea to shipped interface. Write the brief, design the flow, prototype it, and ship it, with as few handoffs as possible. Own the full loop. * Plan and own design activities within your mission team, aligning with timelines and quarterly OKRs. Translate business goals, technical constraints, and data into design solutions that can be implemented and measured. * Support the rest of the UK team’s design thinking - pressure-test ideas, give direction, and sometimes deliver the designs outright so the team keeps moving. * AI tools, Figma, or code, whatever gets there fastest. You use AI - including Claude Code - to explore, prototype, and accelerate, but your taste is the editorial layer. You know when AI-generated UI is wrong even when it looks right, and you fix it. You leverage agents and skills provided by Research, Content design, and others to deliver high-quality outputs. You use AI as a force multiplier. * You deploy rapid, experience-driven experiments directly into production to evaluate customer demand and determine whether additional engineering resources are justified. You move fast, you test in the real product, and you don't wait to be unblocked. * When the user problem calls for something new you extend our design system to cover the use case. You reason about what the right interaction is, then build it - contributing back to our design system if the pattern is effective and has broader use. * You're the person who notices the detail others miss and pushes the work to where it needs to be. Not perfectionism for its own sake: the craft that makes a tax product feel trustworthy, where getting it wrong has real consequences for real people. Sweat the final 10%. * You know the metric your team is trying to move. You measure your week by what changed for users, not by screens delivered. Be accountable to outcomes. * You give feedback directly, to anyone, regardless of level. You raise blockers early and in the open. Push back when something's wrong. * The designer who reads the API spec. Who writes the brief. Who builds in code when it's faster than Figma. That instinct is what we're hiring for. Stretch beyond design.   YOUR PROFILE:   YOUR CRAFT * 5+ years in a product design role, ideally in a product organisation. You have genuine design craft and a track record to prove it — you've shipped interfaces real users navigated without explanation, and you can point to the metric that moved when you did. * Strong visual sensibility, high standards for craft, and an eye for detail. You have taste: you know when something looks right but feels wrong, and you know how to fix it. * You've built personal AI workflows that make you meaningfully faster. You know when to trust AI output, when to edit it, and when to reject it. * You solve problems from first principles. You don't start with the component library. You start with the user and work forward.   YOUR RANGE * Across all three disciplines, you can hold your own. In Design, you ship interfaces people trust. In Product, you've gone from user problem to testable prototype without waiting for a brief. In Engineering, you've used AI coding tools to build something real — you're not dependent on an engineer to implement your vision.   HOW YOU WORK * You've operated on measurable outcomes, not intuition alone. You know what metric you were trying to move, and you can say whether you moved it. * You believe the best way to learn is to get something in the hands of your users, ideally live. You know your way around AB tests and are excited to try new data science models to get feedback faster. * You've operated in ambiguity and shipped anyway. You didn't wait for full clarity: you acted, collected signal, and iterated. When something was genuinely impossible, you documented why and moved on. * Experience in user research and usability testing. Strong communication and storytelling skills, and the ability to balance user needs with business requirements. * You can deliver against tight seasonal deadlines * Native-level English strongly preferred * Please don't forget to include your portfolio.   THIS ROLE IS NOT FOR YOU IF… * You want a PM to define the problem and an engineer to implement the solution. * You resist working in code or with AI. * You think engaging with your users is a job for research, or that writing copy can only be done by a content designer. * You hand off polished Figma files and believe your job is done. You judge yourself only on taste and not outcomes.   WHY TAXFIX? * A chance to do meaningful, people-centric work with an international team of passionate professionals. * Holistic well-being with free mental health coaching sessions and yoga. * A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. * Employee stock options for all employees - because everyone deserves to benefit from the success they help to create. * 30 annual vacation days and flexible working hours. * A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. * Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. * Plenty of opportunities to socialise as a team. In addition to internal tech meetups, our international team hosts regular get-togethers - virtually and in person when possible. * Free tax declaration filing, of course, through the Taxfix app - and internal support for all personal tax-related questions. * Have a four-legged friend in your life? We're happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.   Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

Luminovo

ABOUT THE ROLE Luminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America and looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico. You'll work with customers along the entire lifecycle — onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook. Hybrid from Austin, TX. WHAT YOU'LL DO * Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal * Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value * Drive net revenue retention through upsell, cross-sell, and contract expansion * Monitor customer health and engagement data to catch churn risk early * Translate customer feedback into structured insights for our product and engineering teams * Stay close to electronics industry trends and supply chain challenges affecting your accounts * Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach WHO YOU ARE * Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets * Comfortable running onboarding workshops and customer trainings * Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations * Analytical and data-driven in how you prioritize your portfolio * Self-directed and energized by building something new — this is a ground-floor North American role * Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains WHY LUMINOVO * Join the North American expansion of a well-funded European scaleup with 300+ customers * Pioneer role — help shape how customer success works in a new market * AI at the core of the product, not a marketing slide * Collaborative, international team with offices in Munich, Berlin, and New York 🤓 WHOM YOU’LL BE WORKING WITH * Markus, our Team Lead Customer Success in Europe and his team * Sam, our Business & Operations Lead for North America * Matt, our Sales Lead for North America * Max, leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more * Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives * Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. 💬 Language requirements Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico. 🏡 Work setup You can join our team in a hybrid setup in Austin, Texas in the United States. We have our global HQ in Munich, Germany, an established hub in NYC, and a growing presence in Austin. ✈️ Travel We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.

Luminovo

YOUR OPPORTUNITY Luminovo is the first electronics supply chain platform that connects all the data, processes, and stakeholders in a trillion-dollar industry — and we're just getting started in North America. We have a proven partnerships model in Europe which is split into building an ecosystem of suppliers and running a referral partner system with experts called the ambassador program. Our ambassador program and supplier partnerships are already a core part of how we grow. Now we need someone to own that entire motion for North America — building it from near-zero into a real revenue engine. This is not a supporting role. It's a full-cycle, senior IC position. You'll own your pipeline, run your own meetings, and be measured on real commercial outcomes: signed partner ARR, ambassador referrals, and influenced revenue. You'll be working in a market with ~150 PCB manufacturers, ~100–150 distributors, and 50–70 SMT equipment vendors — most of them untouched. Unlike a traditional sales role, you won't hand partners off to customer success when a deal closes. You own the relationship long-term. That means deeper trust, more referrals over time, and a compounding book of business that grows with you. You'll also be in the room where it matters. Our partnerships team generates some of its best leads at trade shows and industry events — not from behind a laptop. Expect to travel strategically a handful of times a year to conferences where the electronics industry gathers. If you want to own a market, not just work in one, this is the role. YOUR PERFORMANCE OBJECTIVES As Senior Partnerships Manager for North America, you'll split your focus equally between two pillars: building and activating our ambassador network, and winning new supplier partnerships. 🌟 AMBASSADOR PROGRAM * Activate. We already have ambassadors signed up in North America — industry experts, equipment vendors, and consultants who've agreed to refer customers to Luminovo. None of them have been actively nurtured. Your first job is to change that: get in front of them, build the relationship, and turn warm agreements into real referral pipeline. * Expand. Sign ≥10 new high-fit NA ambassadors: SMT equipment vendors, independent sales reps, and consultants who work daily with EMS and OEM buyers. Target ≥10 referrals per ambassador per year. * Operationalize. Set up the cadences, materials, and tracking that turn ambassadors into a repeatable channel — not a one-off call. Replicate what's working in EMEA for the NA market. * Show up in person. Attend the key trade shows and industry conferences where equipment vendors, consultants, and sales reps gather. That's where ambassador relationships start. 📦 SUPPLIER PARTNERSHIPS * Win PCB partners. Build a pipeline of NA-based PCB suppliers and bring them onto the Luminovo network. Own the full cycle from outreach to signed agreement. * Win distributor partners. Land new partnerships across API, Quote, and Stocking partner types — franchised distributors and brokers who want to reach active EMS and OEM buyers. Opportunistic APAC coverage welcome. * Drive revenue. You'll have a clear number to hit. It's ambitious, and you'll have the tools, the playbook, and the support to get there. 📈 OPERATING INDEPENDENTLY * Own your stack. Be fully self-sufficient in HubSpot, our ambassador app, sequencing tools, and AI-assisted sourcing workflows from day one. This role is not technical support — that stays with our EMEA team. Your focus is entirely commercial: sourcing, qualifying, and closing. * Build the playbook. Document what works. Create repeatable processes for partner sourcing, outreach, activation, and long-term relationship management — without being asked. * Measure what matters. Track your leading indicators proactively. Know your numbers before your manager does. 🤓 WHO YOU'LL BE WORKING WITH * Nils, our Partnerships Lead for EMEA — your closest counterpart and the person who built the playbook you'll be adapting for NA * Sam, our Business & Operations Lead for North America * Clifton, our VP Sales Global * Mark, our Head of Marketing, for co-branded assets, event support, and positioning * Rachel and the NA Sales team, who receive warm partner-sourced leads and run the customer-side close * Dasha, our Partnerships Ops specialist, who supports with tooling, data, and workflows * Our Product team, who will want your market feedback on supplier roadmap priorities 💡 SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know — we deliberately did not create a standard checklist of minimum qualifications for this role. We care far more about your drive and ability to create impact than we do about your CV. If you want to understand why we banned requirements from our job descriptions, read more here. That said, here's what the best candidates for this role tend to look like: * Electronics industry network. You come from the industry — distribution, EMS software, electronics supply chain, or a direct competitor. You already know the terminology, the players, and how deals get done. You can walk into a conversation with a PCB manufacturer, a franchised distributor, or an SMT equipment vendor and be immediately credible. This isn't something we can ramp you on quickly; it's the foundation the role is built on. * Full-cycle commercial ownership. You've carried a number in B2B SaaS or an electronics-adjacent business, in the $5k–$30k ARR deal band. You didn't just support — you sourced, ran the process, and closed. * Two-speed partnerships. You're comfortable in both relationship-led channel building (ambassadors, referral networks) and transactional partner closing (supplier agreements, distributor contracts). Most people are strong in one; we need someone who can do both. * NA-native GTM instincts. You understand how to sell into North American channel and VP Sales orgs. East or Central time zone strongly preferred for collaboration with our Munich team. * Willing to travel. You'll attend trade shows and industry conferences — that's where relationships start and deals get seeded. A valid passport is required. * Operator mindset. You reach for tools (HubSpot, Apollo, LinkedIn Sales Navigator, Clay, AI workflows) before you ask for headcount. You build lists, sequences, and dashboards because it makes you faster — not because someone asked you to. * Structure bias. You document what works. You build playbooks. You don't wait to be managed. * High agency, low ego. You run the meetings where you add the most value, and you know when to hand off to someone else. You're aligned with how we work at Luminovo: direct, honest, and focused on impact over optics. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.