Billing Operations Analyst

Manager/Senior Manager, Order to Cash

Contentful

ABOUT THE OPPORTUNITY We are seeking a Manager Order-to-Cash (O2C) Operations to lead day to day -execution across order management (including provisioning), billing, credit, and collections. This role plays a critical part in sustaining operational excellence while strengthening our O2C foundation to support continued scale. As transaction volume and enterprise complexity grow, this leader will ensure disciplined execution, protect working capital, and reinforce revenue governance standards. This position reports to the Senior Director, Quote-to-Cash and serves as a key operational partner across Finance and Sales for O2C execution matters. WHAT TO EXPECT? END-TO-END O2C OPERATIONS * Lead daily operations across order management, billing, credit, and collections. * Serve as the primary operational escalation point for O2C-related matters. * Ensure billing accuracy, disciplined credit evaluation, and effective collections performance. * Run structured operational reviews (aging, billing quality, SLA monitoring, exception management). * Identify and proactively resolve operational risks. Working Capital & Performance Management * Own key O2C performance metrics including DSO, aging quality, dispute trends, and billing accuracy. * Monitor performance and support corrective actions to maintain strong cash flow * Strengthen billing frequency and payment term discipline in partnership with Sales and Deal Desk. * Support predictable cash flow through disciplined execution. Cross-Functional Partnership & Governance * Partner with Deal Desk to ensure deals are operationally sound and executable. * Collaborate with cross-functional stakeholders (Finance, Sales, Rev Rec) to support GTM initiatives. Escalate structural issues appropriately while resolving operational matters independently. * Partner with cross-functional teams to support various Go-To-Market (GTM) initiatives within the O2C domain. TOOLS, AUTOMATION & AI ENABLEMENT * Support adoption and effective use of O2C tools (e.g., Klarity,CreditPulse,Tesorio)- * Identify and assess opportunities to leverage automation and AI within O2C workflows. * Support Zuora-related initiatives from an operational readiness and execution perspective.  Partner with systems teams on enhancements and process improvements. Team Leadership * Lead, coach, and develop a team of -3-4 analysts across order management/billing and credit/collections. * Solidify the newly created O2C team and build cross-training across the team. * Establish clear performance expectations and accountability standards. * Strengthen team capability to support increasing scale and complexity. SCALE & CONTINUOUS IMPROVEMENT * Improve operational scalability without proportional headcount growth. * Standardize processes and documentation to reduce friction and risk. * Contribute to ongoing improvements in O2C operations as business complexity evolves.- WHAT YOU NEED TO BE SUCCESSFUL? * Relevant experience in order-to-cash operations, including billing and/or credit & collections, within SaaS or subscription-based environments. * Strong operational discipline and working capital awareness. * Confidence engaging cross-functional stakeholders, including Sales. * A structured thinker with a bias toward execution and continuous improvement. * Experience leveraging operational tools and automation to drive efficiency. Comfortable operating in a fast-growing, scaling environment. WHAT'S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.  * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days * Company paid parental leave to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment. This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans. The application deadline is 06/07/2026 Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Colorado Salary: $111,000- $150,000 WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Billing Operations Analyst

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE We are looking for a detail-oriented and customer-focused professional to join our Billing team. You will work closely with customers to provide precise and timely invoices while also collaborate with different teams to ensure a smooth billing process end to end.   In this role, you will become an integral part of our team, supporting the essential functions of billing operations and contributing to the overall efficiency of our processes. We're looking for someone who is detail-oriented and enjoys working with numbers, as you'll manage billing data and help ensure accuracy across various platforms. If you're ready to take on a position that allows you to develop your skills in a cooperative environment, we would love to hear from you. WHAT YOU WILL BE DOING * Verify the accuracy of sales orders prior to processing invoices. * Address any discrepancies with customers and coordinate with other departments to address billing issues. * Upload invoices into various portals to ensure proficient operations. * Test automation tools to improve and streamline billing operations. * Collaborate with team members to design and implement process enhancements that boost efficiency. * Manage billing case inquiries and actively track their resolution progress. Analyze case data to identify patterns and recommend improvements. * Collaborate with internal teams to address any questions and document case details to maintain correct records for reporting. * Keeping internal documents up to date and maintenance of internal SOP's WHAT YOU BRING * Bachelor's degree in Finance, Accounting, or a related field * 2+ years with billing operations and invoice processing systems * SFDC and NetSuite experience is a plus * Proficiency in MS Excel or Google Spreadsheet- VLOOKUP, pivot tables, analysis * Accustomed to working with case management system * Experience with customer billing dispute resolution * Ability to co-ordinate with cross-functional teams to optimize process workflows * Proficient communication skills, both verbal and written and attention to detail * Creative problem solving skills * Capacity to work autonomously and prioritize in distributed, dynamic environment   ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Monetization Operations Analyst

Stripe

* WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe. WHAT YOU'LL DO We're looking for a Monetization Operations Analyst to join our growing team. You'll help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers. RESPONSIBILITIES * Onboard sold custom contracts into our billing systems. * Work with legal contracts with strong attention to detail and accuracy. * Develop and manage scalable billing and collection processes for complex user agreements and new business operations. * Build scalable and auditable onboarding processes for new and existing users. * Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. * Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections. * Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience. * Help scope, build, and deliver continuous process improvements that enhance operations. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products. * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. * Ability to be detail-oriented while visualizing the larger impact of a series of transactions. * Strong problem-solving skills and the ability to navigate data and people to find answers. * Strong operating rigor, including organizational and time management skills. * Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers. * Motivation and flexibility to work well in a high-growth environment where things change quickly. PREFERRED QUALIFICATIONS * Ability to trace process impacts from situation to end customers and business financial outcomes. * Knowledge of or experience in the payments industry. * Demonstrated professional experience using GSuite, Excel, and working with large data sets. * Experience with SQL. * Demonstrated project management or consulting experience and the ability to work cross-functionally. * A builder's mindset and a willingness to question assumptions and conventional wisdom. * A passion for learning and solving problems through infrastructure and automation.