Customer Success Manager - Denver

Senior Renewals Manager

Udemy

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. ABOUT YOUR SKILLS * Enterprise Renewal Ownership: You independently manage high-value, complex books of business from early engagement through to close. You confidently lead high-stakes conversations across pricing, contracting, and procurement, expertly balancing ARR protection and contract quality with customer trust. * Forecasting Discipline: You possess a deep understanding of SaaS metrics (including ARR, GRR, NRR, and churn) and leverage this knowledge to maintain an accurate, objective rolling forecast. You clearly communicate pipeline movement, risk, and expected outcomes to leadership. * Cross-Functional Influence: You partner seamlessly across Sales, Customer Success, Legal, Deal Desk, and Finance to drive alignment and navigate ambiguity. You effectively execute complex renewal strategies and drive initiatives to completion without relying on direct authority. * Analytical Problem Solving: You excel at evaluating complex retention data to identify root causes of churn risk, translating insights into actionable recommendations. Additionally, you develop talent through mentorship and feedback, creating a culture of clarity and accountability. ABOUT THIS ROLE The Senior Renewals Manager will play a critical role in driving Udemy’s continued growth and revenue retention across our North America enterprise customer base. This individual will own a portfolio of complex enterprise renewals, protect and expand recurring revenue, identify risk early, and lead customers through a disciplined and consultative renewal motion. This is a senior individual contributor role for someone who can quickly understand the business, operate with a high degree of ownership, and manage renewal outcomes across multiple stakeholders, priorities, and commercial variables. The Senior Renewals Manager will partner closely with Customer Success, Sales, Legal, Deal Desk, Finance, Revenue Operations, and executive stakeholders to create a consistent, strategic, and high-quality customer renewal experience. The ideal candidate brings strong commercial judgment, executive presence, forecasting discipline, negotiation skill, financial acumen, and the ability to manage complex customer conversations with clarity and confidence. WHAT YOU’LL BE DOING * Lead the end-to-end renewal sales cycle for a strategic portfolio of enterprise accounts, executing established playbooks while applying senior-level judgment to ensure predictable, on-time closures. * Develop and execute customer-specific negotiation strategies for pricing, packaging, and concessions that aggressively protect ARR and minimize attrition while preserving long-term customer trust. * Build multi-threaded relationships across customer organizations—including procurement, legal, and executive sponsors—to deeply understand business objectives, reinforce platform value, and proactively mitigate churn risks. * Maintain a highly accurate rolling forecast and exceptional CRM hygiene, providing leadership with clear, data-driven visibility into pipeline movement, renewal sentiment, and strategic blockers. * Partner closely with Sales, Customer Success, Legal, Deal Desk, and Finance to align on account strategy and influence internal approvals, contracts, and commercial decisions without direct authority. * Analyze key retention metrics, product usage data, and market trends to assess portfolio health, surface actionable insights back to the business, and mentor peers to raise the team's overall standard of execution. WHAT YOU’LL HAVE * 6+ years of experience in renewals, enterprise sales, account management, customer success, revenue operations, or another customer-facing commercial role, preferably in a SaaS or subscription-based business. * Proven track record managing and renewing enterprise customer relationships, including complex accounts with multiple stakeholders. * Strong negotiation and objection-handling skills, including experience leading value-based renewal conversations with senior and executive-level customer stakeholders. * Demonstrated experience negotiating commercial terms, pricing changes, procurement requirements, and renewal contracts in a B2B environment. * Strong financial acumen, including the ability to understand ARR impact, contraction risk, pricing tradeoffs, concession implications, renewal quality, and forecast movement. * Strong forecasting discipline and ability to assess renewal health with accuracy and objectivity. * Experience using Salesforce or a comparable enterprise CRM to manage opportunities, forecast renewals, maintain data quality, and support pipeline inspection. * Ability to travel as needed within North America.     At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity and a bonus.  Hiring Compensation Range $110,000—$137,500 USD WHY WORK HERE? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.  OUR BENEFITS START WITH U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!    To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Associate Solution Architect, Professional Services

Contentful

ABOUT THE OPPORTUNITY  Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences. This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid-market customers through implementations and optimization, not engineers focused on hands-on development of production code. You’ll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, leading public office hours with Customers and Solution Partners, and guiding teams through basic architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements. Beyond direct customer impact, you’ll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind. WHAT TO EXPECT? * Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases. * Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed. * Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers. * Create prototypes or code examples to facilitate customer onboarding and to support projects. * Maintain a foundational understanding of Contentful-related technologies and stay up to date with industry trends. * Continuously seek, synthesize, and communicate customer product feedback to our Product Management, Engineering, and Marketing teams. * Support engagement managers on quoting and scoping of SOWs. * Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful. * Continuously improve your professional skills through activities such as training, reading, and seeking mentorship. Within Contentful, you’ll collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success. You’ll be responsible for identifying and managing risks, and for adapting in real time to help customers overcome obstacles. Your customer-facing experience will enable you to refine best practices and deliver opinionated, experience-based guidance. Beyond direct engagements, you’ll have opportunities to contribute to Contentful’s thought leadership—whether through Voice of the Customer sessions with Product, writing blogs, leading workshops, or speaking at Contentful and industry events. WHAT YOU NEED TO BE SUCCESSFUL * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * 1–3 years in a Solutions/Technical role (such as Solution Architect, Technical Consultant, Implementation Consultant, or Developer in a customer-facing context). * Consulting experience is preferred; candidates should be comfortable participating in technical discussions with both technical and non-technical stakeholders. * Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery sessions and decision-making. * Well-organized, with the ability to manage multiple concurrent projects, meet deadlines, and thrive in a fast-paced environment. * Experience working with modern API-first, content management systems (such as Contentful, Contentstack, Sanity); exposure or awareness of legacy CMSs (such as Drupal, AEM, Sitecore) is a plus. * Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications, with a willingness to deepen expertise on the job. * Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day. * Developer-level skills in JavaScript, ideally including experience with a modern front-end framework and/or Node.js; familiarity with other programming languages (such as Java, Python, .NET, PHP) is a plus. * Some hands-on experience with modern web technologies, such as React/Next.js or similar front-end frameworks, and working with REST and/or GraphQL APIs. * Familiarity with common web rendering approaches (server-side, client-side, static site generation) and modern frameworks (such as Next.js, Nuxt.js, Remix, Astro), or a strong interest in learning them. * Experience creating and delivering in-person and/or virtual workshops, training, or educational content is a plus. WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences. * Full-time employees receive Stock Options for the opportunity to share in the success of our company. * Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.  * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days. * Company paid parental leave to care for and focus on your growing family. * Use your personal annual education budget to improve your skills and grow in your career. * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties. * An annual wellbeing stipend to care for your physical, financial, or emotional health. * A monthly communication stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment. Accepting applications until June 19th, 2026.  This role will need to be conducted in a state in which we are currently registered to do business. Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans. OTE (includes base+commission): $83,000—$113,000 USD WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Customer Success Associate - Denver

Datadog

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: * Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.   * Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience * Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently * Act as an advisor to customers to ensure they’re leveraging the solution effectively * Monitor and identify usage trends to uncover renewal risks and support greater adoption rates * Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: * Customer-minded, always trying to provide the most value possible * Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. * A strong communicator (written and verbal) with excellent attention to detail * Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities * 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success * Passionate about building long term and lasting relationships Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $54,000—$72,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.