Platform Specialist - Denver

Axs

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.       The Role As a Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.    What you will do •    Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges. •    Develop expertise on all products/services, remaining current with all new releases. •    Respond to support and service requests from client/venue. •    Facilitate the sharing of best practices, offering advice on event and promotion configuration. •    Track and reports all client interactions to ensure consistent, high-quality service. •    Troubleshoot and resolve or escalates technical support issues. •    Assist with event and promotion configuration for full-service clients.   What you will bring •    2-4 years live event ticketing and event programming experience •    High School Diploma or its equivalency (BA/BS Degree Preferred) •    Proficiency with Microsoft Office including Word, Excel, and Outlook •    Proven ability to quickly master new end-user software applications •    Demonstrated written and verbal communication skills •    Ability to provide service in a fast-paced, high-pressure environment •    Ability to successfully handle multiple priorities and complete tasks in a timely manner   Bonus Points If You Have •    Experience with Ticket Operations for a venue     Pay Scale: $19.78 - $22.32 / hour Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.   What’s in it for You? •    A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients. •    Extraordinary People – we’re not kidding! •    Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. •    Opportunities for learning and leveling up through training and education reimbursement.     Curious about the typical interview process for this position? Here's what to expect: * Stage 1: 20-min Recruiter Video Interview * Stage 2: Assessment * Stage 3: 45-min Video Interview   * Stage 4: 1-hr Onsite Interview    *This schedule may be subject to change.     More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  To learn more about our culture and values, visit: https://solutions.axs.com/careers/     More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.    AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.     AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do Let’s get the tricky part out of the way: this role doesn’t fit neatly into a traditional box. It’s part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn’t it. Your mission is to help our clients, some of the most respected legal teams in the world, get the absolute most out of our platform. Some of what you’ll be up to: * Acting as a thought partner to clients - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora. * Working together with Customer Success in taking full ownership of client relationship - from running pilots in the early stages, to onboarding new users, and ultimately guiding full-firm adoption across major law firms and corporate legal departments. * Be the voice of the user inside Legora - sharing insights that directly inform product development, roadmap priorities, and strategic direction. * Delivering clear, confident product demos and training that bring the power of our platform to life. * Documenting best practices, contribute to the development of scalable playbooks, and help shape how we grow this function globally. * Confidently helping our clients navigate one of the biggest shifts in how the legal business operates - from evaluating the ROI and impact of AI to clearly mapping how AI will impact different practice areas What You Bring You come from the world of law; but you’ve never been content with how things have always been done. You may have started out at a top-tier law firm. Maybe you’ve worked in a corporate legal team, seeing thorny operational problems from the inside. Perhaps you've even tried disrupting the status-quo through a legal tech company, or ventures of your own. Either way, you've had experience beyond the traditional legal career path. Either way, you know how legal teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. * Have a background in law, with experience at a top-tier firm or in-house legal team. * Are tech-curious and product-savvy. Not necessarily a coder, but passionate navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity . * Communicate clearly and confidently with diverse stakeholders, both lawyers and engineers. I.e. translating across disciplines is second nature to you. * Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. * Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies * Are proactive, self-directed, and comfortable juggling multiple client relationships at once. * Care deeply about quality, but don’t get stuck in perfectionism - you get things done, and you make them better over time. What’s In It For You * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Denver office designed for ambitious builders. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most sophisticated tax and legal advisory teams in the world, get the absolute most out of our platform. * Acting as a thought partner to tax partners, legal advisory leaders, and consulting teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across service lines and jurisdictions. * Working together with Go To Market and Customer Success in taking full ownership of client relationships - from running pilots with key practice areas, to onboarding new team members across tax, legal and consulting functions, and ultimately guiding firm-wide adoption across Big 4 and professional services firms. * Be the voice of tax and legal advisory users inside Legora - sharing insights from tax structuring teams, regulatory advisory practices, and legal consulting functions that directly inform product development, roadmap priorities, and strategic direction. * Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a tax partner, rolling out to a global advisory team, or training legal consulting professionals. * Documenting best practices from leading professional services firms, contribute to the development of scalable playbooks, and help shape how we grow this function globally. * Confidently helping tax and legal advisory teams navigate one of the biggest shifts in how professional services operate - from evaluating the ROI and competitive advantage of AI to clearly mapping how AI will impact different service lines, from tax compliance to regulatory advisory. What You Bring You come from the world of tax and legal advisory; but you've never been content with how things have always been done. You may have trained at a Big 4 firm, working across tax structuring, legal advisory, or consulting. Perhaps you've specialised in legal operations, innovation, or technology implementation within a professional services environment. Maybe you've even moved into legal tech or consultancy, helping advisory teams modernize and scale. Either way, you know how tax and legal advisory teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: * Have a background in law or tax, with experience at a Big 4 firm or leading professional services practice - ideally with exposure to multiple service lines, jurisdictions, or innovation initiatives. * Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. * Communicate clearly and confidently with diverse stakeholders, from tax partners to consulting leaders, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. * Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. * Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining tax compliance workflows, enhancing regulatory analysis, or improving multi-jurisdictional advisory work. * Are proactive, self-directed, and comfortable juggling multiple client relationships at once. * Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. * Understand the commercial realities of professional services: leveraging teams efficiently, demonstrating value to clients, managing complex multi-jurisdictional matters, and balancing technical excellence with commercial delivery. What’s In It For You * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.