Care Coordinator

Care Navigator - Administrator

Unknown Employer

JOB SUMMARY Our Care Navigator/ Administrator staff handle all incoming calls, signpost patients to appropriate services and maintain a welcoming practice environment. You are the first point of contact for patient and provide initial support with queries including compliments and complaints. You will support clinicians by liaising with patients regarding appointments, referrals, registrations, general enquires and more. You will also liaise with other healthcare providers to support patient care. The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels Respecting all * Showing courtesy * Seeking to understand * Treating all fairly * Valuing each person as a unique individual * Being especially supportive to the vulnerable Working as a team * Relating well within the team * Valuing the contribution of each team member * Building a mutually supportive environment * Co-operating with other teams * Encouraging responsible involvement by our patients Integrity * Speaking and acting truthfully *  Being accountable for our actions Learning and improving * Adapting to change * Building on achievements * Developing our services Equality, Diversity & Inclusion A good attitude and positive action towards Equality Diversity and Inclusion (EDI) create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.   Patients and their families have the right to be treated fairly and to be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.   Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.     Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.  Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.   This practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.   Induction training On arrival at the practice, all personnel are to complete a practice induction programme.  Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to participate in and complete mandatory training, as directed by the training coordinator, as well as participating in the practice’s training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and, ultimately, enable them to improve processes and service delivery.   Collaborative working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure that they communicate in a manner which enables the sharing of information in an appropriate manner. Service delivery Staff at DMC must adhere to the information contained within practice policies and regional directives, ensuring that protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.     Security The security of the practice is the responsibility of all personnel. Staff must ensure that they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured. Professional conduct At DMC staff are required to dress appropriately for their role.  Leave All personnel are entitled to take leave. Line managers are to ensure that all of their staff are afforded the opportunity to take leave each year and should be encouraged to take all of their leave entitlement.   Location  This role is split across two practice sites: *  Chadwick Road Surgery  *  Crystal Palace Road Surgery

Care Coordinator

Unknown Employer

Care Coordinator: HYBRID   JOB SUMMARY This caseload is located in the surrounding areas of Silver Creek, Dunkirk, Fredonia, South Dayton, Forestville, Stockton, and Mayville.       The care coordinator has an overall responsibility and accountability for coordinating all aspects of the individual’s care, including but not limited to health and behavioral healthcare, community supports, and other services required to meet the needs of the individual. For individuals who are enrolled in the health home, the care coordinator will take a holistic approach to care by utilizing the core standards of service. These include: * Comprehensive Care Management   * Care Coordination and Health Promotion   * Comprehensive Transitional Care   * Individual and Family Support   * Referral to Community and Social Support Services   * Use of Health Information Technology (HIT) to Link Services     ESSENTIAL FUNCTIONS   * Completes required assessments using person centered planning techniques, as well as gathers and incorporates all other relevant assessments.   * Develops a comprehensive, person-centered Life Plan with the individual and their circle of support, as well as their entire service provider team.   * Supports the individual in the planning process to ensure that the individual directs the process to the maximum extent possible and can make informed decisions and choices.   * Reviews the Life Plan with the individual’s entire interdisciplinary team no less than annually, and every time there is a life changing event. This review must occur during a face-to-face meeting, no less than annually.   * Accountable for coordinating all aspects of an individual’s care.   * Effectively manage a tiered caseload, while tailoring services to individual needs.   * Completes program enrollment and eligibility document.   * Completes and secures consents and authorizations to share information.   * Develops and maintains appropriate records.   * Completes and reviews paperwork necessary for case files and reports.   * Completes documentation and billing in a timely manner.   * Frequent travel meeting with individuals in their homes, physician/provider offices, and other public places in order to conduct assessments and provide services.   * Accompanies individuals to appointments in accordance with Person Centered Services policy. * Collaborates with providers and service support team members.   * Initiate incident reports and follow-up to ensure compliance with regulations.   * Monitors individual satisfaction with supports and services.   * Ensures case files are in compliance with regulation and policy.   * Provide quality driven, cost effective, culturally appropriate services.       OTHER DUTIES  * Commits to a respectful, just, and supportive environment for individuals and team members aligning with the company’s commitment to diversity, equity, inclusion and belonging. * Other duties as necessary or assigned. KNOWLEDGE, SKILLS & ABILITIES   * Knowledge of developmental disabilities, chronic disease, and social determinants of health.   * Strong knowledge of OPWDD funded services and supports.   * Experience with motivational interviewing.   * Experience writing SMART goals.   * Knowledge of person-centered planning regulations.   * Ability to build relationships and effectively communicate.   * Encourages community integration.   * Demonstrates cultural competence.   * Demonstrates ethical and professional responsibilities and boundaries.   * Demonstrates capacity to use Health Information Technology to link services and facilitate communication.   * Knowledge of confidentiality regulations.   * Organizational and time management skills   * Ability to prioritize.   * Proactively approaches professional responsibilities.   * Completes work in a timely manner   EDUCATION & EXPERIENCE   * Bachelor’s degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master’s degree with 1-year relevant experience required. * A valid New York State driver’s license is required. If residing in a bordering state, a valid driver’s license from that state is acceptable for employment in New York.    View Full  Job Description  [https://personcenteredservices.com/wp-content/uploads/2025/12/Care-Coordinator-Job-Description-updated-2025.pdf] #INDLP ff

Care Coordinator

Unknown Employer

Description Position at Clarvida - Maine Care Coordinator Location: Houlton , Maine (Home- and community-based) Employment Type: Full-time Salary: $5 2 ,000/year Date Posted: July 17, 2026 About the Role Clarvida is seeking a Care Coordinator to provide Targeted Case Management (TCM) and Behavioral Health Home (BHH) services to children and adults with behavioral or mental health diagnoses. In this role, you will meet with clients and families in their homes to assess strengths and emotional, behavioral, and physical needs, develop individualized treatment plans, and connect clients with appropriate community-based resources. You will engage clients and families regularly to support progress toward goals and collaborate with educational, vocational, medical, and behavioral health providers to deliver coordinated, wraparound services. Responsibilities ● Provide Targeted Case Management (TCM) and Behavioral Health Home (BHH) services ● Meet with clients and families in home and community settings ● Assess client strengths, needs, and barriers to care ● Develop and maintain individualized treatment and service plans ● Link clients to community-based resources and supports ● Coordinate care with medical, behavioral health, educational, and vocational providers ● Engage clients and families regularly to support progress and outcomes ● Maintain accurate, timely, and compliant documentation Requirements ● Bachelor’s Degree in any field ● MHRT-c Required ● Valid Driver’s License and active automobile insurance ● Ability to work independently in the community while collaborating with a multidisciplinary team ● Strong communication, organizational, and documentation skill Compensation & Benefits Full-Time Employees ● Salary of $5 2 ,00 0 per year + Incentives up to $10,000 ● $ 2 , 500 stay-on bonus ● Flexible schedule ● Paid vacation days that increase with tenure ● Separate sick leave that rolls over annually ● Up to 10 paid holidays* ● Medical, dental, and vision insurance plan options ● DailyPay – access earned wages without waiting for payday* ● Training, development, and continuing education credits for licensure requirements All Employees ● 401(k) ● Free licensure supervision ● Employee Assistance Program ● Pet insurance ● National discounts on shopping, travel, Verizon, and entertainment ● Mileage reimbursement* ● Cell phone stipend* *Benefit availability may vary by position, state, or county. Employment Type Full-time How to Apply If you are passionate about coordinating care, supporting individuals and families, and connecting clients to meaningful community resources, we encourage you to apply for the Care Coordinator role with Clarvida. Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Learn more: www.clarvida.com/mission-vision-and-values See other opportunities: www.clarvida.com/working-at-clarvida Equal Opportunity Statement Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Keywords care coordinator Maine, behavioral health care coordinator, targeted case management Maine, behavioral health home Maine, community-based mental health jobs, Clarvida careers