Manager II, Premier Support Engineering - EMEA

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. At Pinterest, our mission is to bring everyone the inspiration to create a life they love. Essential to this mission is ensuring compliance across various regulatory landscapes, including intellectual property (IP) laws, trademark regulations, the Digital Services Act (DSA), and privacy laws. We’re seeking an experienced engineer to work in our compliance team with a focus on these important areas. What you’ll do: * Work with a team of engineers and compliance specialists dedicated to crafting solutions that ensure Pinterest's adherence to IP, content, youth, and privacy regulations. * Collaborate with cross-functional teams, including Legal, Ops, Product Management, and Data Privacy, to design and implement compliance solutions that align with Pinterest's objectives. * Develop and maintain tools and processes to monitor compliance and mitigate risks. * Manage project timeline to ensure timely delivery of compliance-related initiatives. * Design, develop and implement scalable systems to address the need for compliance. * Thoughtfully leverage AI tools to speed up design, coding, debugging, and documentation, while applying your own critical thinking to validate outputs and explain how you used AI in your workflow. * Shape our AI-assisted engineering practices by sharing patterns, guardrails, and learnings with the team so we can safely increase our impact without compromising code quality, reliability, or candidate expectations.   What we’re looking for: * Bachelor’s/Master’s degree in a relevant field such as computer science, or equivalent experience. * Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights. * Strong programming skills in Python * Experience with TypeScript beneficial  * A track record of developing high-quality software with high reliability. * Proven ability to manage and deliver technical initiatives to achieve high-impact outcomes. * Well-versed in agile development methodologies. * Experience using AI coding assistants and agentic tools as a force-multiplier, and equally comfortable solving problems from first principles when those tools aren’t available. * An understanding of the regulatory landscape is preferred, but not required.   Relocation Statement: * This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.   In-Office Requirement Statement: * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * This role will need to be in the office for in-person collaboration 1-2 times every 3-months and therefore can be situated anywhere in the country.   #LI-HYBRID #LI-JD1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. Location based applicants €77.127—€134.972 EUR Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support — not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. We enable fellow Stripes by powering the tooling, services, and infrastructure needed to enable our scale to increase the GDP of the internet. WHAT YOU'LL DO We're looking for an experienced and knowledgeable IT leader to join us as the EMEA Help Desk Manager. In this role, you'll continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This role is focused on providing IT services for Stripes, contractors, and vendor partners in EMEA and beyond. You'll be accountable for driving improvements and overseeing crucial functions such as end-user resource capacity planning (software licensing, workstation and peripheral inventories, etc.) and hardware and software standards. We're looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users. RESPONSIBILITIES * Lead 6+ individual contributors focused on delivering world-class customer service technical support, travel, and onsite requirements * Have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology * Possess superior technical aptitude, and the ability to deal patiently with people in a wide variety of situations * Possess strong analytical skills with demonstrated problem-solving ability * Have a proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible * Drive automation across all your products * Bring a process-driven mindset to the team * Establish metrics to track the operational efficiencies of all Service Desk Operations Products * Build a strong network and influence effectively across the People team, IT, functional onboarding partners, and vendor partners * Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 3+ years management experience and a proven history in IT Operations, Service Desk, Technology Support, and Customer Service * Successful track record of delivering support to remote sites * Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines * Ability to travel and work onsite PREFERRED QUALIFICATIONS * You're a self-starter who loves to own things from start to completion. You make things happen and don't need to ask for permission first * A healthy skepticism for the status quo and an unwillingness to settle * An empathetic leadership style and a strong self-awareness

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations. WHAT YOU'LL DO Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA. This manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determining prioritization with data and user feedback. RESPONSIBILITIES * Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements * Lead a team of technical account managers working with Stripe's largest users * Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users * Hire and retain top technical talent as the team scales * Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs * Ensure that team members are happy, effective, and growing in their career and user work * Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance * Analyze data from user feedback and experiences to drive efficiency and build quality * Be an advocate for Stripe users and champion for users' needs internally * Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment * Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs * 3+ years of people management experience, leading senior technical ICs * Experience working with strategic accounts * Excellent written and verbal communication skills * An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example PREFERRED QUALIFICATIONS * Experience with fintech SaaS products and Payments industry * Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a winning track record * Proven ability to scale a technical services or technical support team in a high-growth environment