Scaled Customer Success Manager, CEE

Scaled Customer Success Manager, French

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE * Manage a large portfolio of customers in EMEA. * Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. * Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. * Work cross functionally with sales partners to ensure strong adoption of Notion. * Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. * Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. * Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. * Inform and influence our overall growth strategy. WHAT YOU'LL ACHIEVE * Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife! * Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. * Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. * Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. * Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. SKILLS YOU'LL NEED TO BRING * 3+ years experience at a fast growing software company * You have a track record of success in your current Customer Success or Account Management role * You are a fluent French speaker * Experience of managing a large volume of accounts * Strong intrinsic motivation to be a top performer and contribute to a team * You have a growth mindset and thrive in the building stage of a nascent team * You’re motivated by seeing others succeed and grow when you partner with them * You’re highly adaptable, easily acclimating to a rapidly changing business and industry * You love getting to know new people and helping them solve their business problems * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES * You've built Customer Success playbooks or processes * You have experience in scaled program management, or building campaigns in Outreach * You have experience using Notion * You are curious about data and insights, and have used Salesforce and Gainsight before * You've been a first or early hire at a fast growing start up before * You've got strong technical chops Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Scaled Customer Success Manager, UKI

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE * Manage a large portfolio of customers in EMEA. * Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. * Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. * Work cross functionally with sales partners to ensure strong adoption of Notion. * Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. * Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. * Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. * Inform and influence our overall growth strategy. WHAT YOU'LL ACHIEVE * Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife! * Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. * Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. * Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. * Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. SKILLS YOU'LL NEED TO BRING * 3+ years experience at a fast growing software company * You have a track record of success in your current Customer Success or Account Management role * Experience of managing a large volume of accounts * Strong intrinsic motivation to be a top performer and contribute to a team * You have a growth mindset and thrive in the building stage of a nascent team * You’re motivated by seeing others succeed and grow when you partner with them * You’re highly adaptable, easily acclimating to a rapidly changing business and industry * You love getting to know new people and helping them solve their business problems * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES * You've built Customer Success playbooks or processes * You have experience in scaled program management, or building campaigns in Outreach * You have experience using Notion * You are curious about data and insights, and have used Salesforce and Gainsight before * You've been a first or early hire at a fast growing start up before * You've got strong technical chops Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Customer Success Manager, Enterprise

LearnUpon

Work Mode: Hybrid 3+ days per week in our Dublin office Department: Customer Success   ABOUT THE COMPANY  LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results. Read more about life at LearnUpon here.    ABOUT THE TEAM Our Customer Success team is dedicated to empowering our clients to achieve their unique learning goals. We partner with organisations globally to ensure they unlock maximum value from our platform, driving long-term adoption, retention, and growth. Acting as trusted advisors, the team focuses on strategic enablement and fostering an open, collaborative environment to support our customers at every stage of their learning journey.   ABOUT THE OPPORTUNITY As an Enterprise Customer Success Manager, you will partner with our highest-value customers to drive adoption, deliver measurable success, and secure long-term value. Acting as a trusted advisor, you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes. In this role, you will lead with curiosity and ownership, aligning LearnUpon's solutions with customer objectives to drive retention, manage renewal readiness, and identify strategic expansion opportunities. Your work will directly impact LearnUpon’s ability to grow, support, and retain our most critical global accounts.   In addition, you’ll be responsible for: * Portfolio Management: Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon. * Success Planning: Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics. Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations. * Retention & Expansion: Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning. * Consultative Guidance: Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change. * Experience using AI tools to streamline tasks and improve efficiencies   SKILLS & EXPERIENCE  MUST-HAVES * Proven experience managing high-value Enterprise accounts within a SaaS environment, with a strong track record of driving software adoption, retention, and customer growth. * Excellent consultative, success planning, and business review presentation skills. * Strong ownership and curiosity mindset with the ability to navigate change and guide enterprise clients toward business goals. * Experience using AI tools to streamline tasks and improve efficiencies.   NICE-TO-HAVES * Experience in eLearning, EdTech, or Learning Management Systems (LMS). * Familiarity with APIs, integrations, or Single Sign-On (SSO). * Experience working cross-functionally in a scaled SaaS environment. *If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.   WHY CHOOSE LEARNUPON? From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career. Learn more here.    HIRING PROCESS * Qualified applicants may be invited to an initial screening call with a member of our TA Team. * Successful candidates will be invited to a series of practical interviews. * Finally, candidates will have an interview with our COO. * Successful candidates will be contacted with an offer to join our team.   Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.    LearnUpon is an Equal Opportunities Employer.  We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.   Check out our Careers site and Instagram to learn more about working at LearnUpon.   By submitting your application, you agree to LearnUpon's Privacy Policy.