iBanFirst · Dusseldorf
Senior Account Manager - m/w/d
Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be ...
Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We
need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise
on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant.
You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use
your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and
developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.
What awaits you?
- Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and
satisfaction;
- Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions;
- Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services;
- Build and maintain long-term, strategic client relationships, including regular face-to-face meetings;
- Provide market insights and FX guidance, supporting clients in navigating currency volatility;
- Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions;
- Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue
opportunities;
- Monitor market movements and identify trading opportunities relevant to your clients;
- Drive client adoption and effective use of the platform, ensuring they leverage all available features;
- Act as a key contributor to client retention, minimizing churn and enhancing overall client experience;
- Gather client feedback and contribute to continuous improvement of products and services;
Key Performance Indicators (KPIs)
- Revenue generation and trading volume
- Cross-sell and up-sell performance
- Client retention (Churn)
- Client satisfaction (NPS)
What do you bring?
- Proven experience in FX sales, dealing, or account management within a financial services environment;
- Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments;
- Demonstrated ability to manage client relationships and generate revenue;
- Solid understanding of financial markets and currency risk management;
- Excellent communication and negotiation skills;
- Client-focused mindset with a consultative approach;
- Ability to work in a fast-paced, performance-driven environment;
- High level of attention to detail and strong organizational skills;
- Fluency in English
- A proactive, results-driven team player with a strong sense of ownership.
It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation,
cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required
as there is no one right approach and all are tailored to the customer.
What do you need?
- You can impress with very good communication skills and business acumen
- You love selling and have initial experience in dealing with B2B customers
- You can convince and thus convert non-active customers into active ones
- You are a native German speaker and are fluent in English
- Ideally a bachelors or university degree and a strong interest in the financial sector and FX market
- You live in Düsseldorf or the surrounding area or are willing to travel to Düsseldorf
What do we offer?
- An attractive position to further develop your skills as an account manager
- Defined career plan, with development steps and training offers
- A market conform salary
- Great bonus structure based on your own performance
- 30 vacation days (based on a full time employment per year)
- An international team that has a lot of passion and fun at work
- Various team events, locally and internationally including offsite.
- Detailed onboarding
You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions.
RECRUITMENT STEPS
Discovery call with Christine, HR
Interview with Besart Shala, Jeroen Hoevers
Discovery of the team members
Who are we?
iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our
platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX),
international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.
We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise,
offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.
By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind —
delivering simplicity, transparency, and security.
Key figures
- 350+ employees across 13 offices in 10 European countries
- 30+ nationalities represented, average age: 32
- 10,000 corporate clients trust us
- €65M in revenue in 2024, with a target of around €85M in 2025
- Profitable for nearly two years
- Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
- An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and
quality of our service
A strong culture built around 4 core values
Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and
knowledge sharing. Success is a team effort, and decisions are made together.
Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience —
qualities rooted in our entrepreneurial DNA.
Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with
intent: every technical, product, or organizational improvement is designed for real impact.
Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership,
autonomy, and a shared commitment to transparency, rigor, and reliability.
Why join us?
- We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential
market.
- We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.
- Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate
continuously.
- You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial
institutions.
- iBanFirst is profitable and backed by long-term investors:
- Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning
- In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions
#LI-CH1
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Role
Senior Account Manager - m/w/d
Category
Försäljning, inköp, marknadsföring
Locations
Published
May 27
Deadline
August 16