Customer Support Agent

Sumup

This position is On Site  Customer Support Agent - Dutch speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will support our POS users!   What you’ll do:   * Guarantee the management and prioritisation of the customer demands and solve them * Offer an unwavering quality to our customers * Manage diverse requests  * Ensure an adequate communication and accompany the internal teams in case of major incidents * Be in contact with the customers in different channels (calls, emails, chats)   You’ll be great for this position if you’re:    * Fluent in Dutch and English * Problem-solver * Outstanding communicator and customer-oriented * Keen to evolve in a start-up environment * Flexible working on a Shift rotating schedule * Happy to work at our Amsterdam HQ   Why you should join SumUp?   🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Amsterdam office. This involves an office-first setup. 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🥗 Free meals 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team     About SumUp   We believe in the everyday hero.   Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.    SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.   SumUp will not accept unsolicited resumes from any source other than directly from a candidate.    Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Consort Nordic AB

Har du minst 1 års erfarenhet inom kundtjänst? Då är det dags för nästa steg. Trött på att göra samma typ av kundtjänstärenden varje dag? Hos Consort får du en roll med mer variation, mer ansvar och mer utveckling – där din erfarenhet faktiskt gör skillnad. 💬 Om rollen Du jobbar i kundtjänst via telefon och mejl, och hjälper kunder med: frågor och support i olika ärenden problemlösning och felsökning vägledning i system och tjänster Det är kundtjänst – men med högre tempo och mer variation. 🔧 Vi söker dig som Har minst 1 års erfarenhet från kundtjänst via telefon Är trygg i kunddialoger och van att hantera olika typer av ärenden Har god systemvana och lär dig snabbt nya verktyg Trivs i ett högt tempo och arbetar strukturerat Kommunicerar obehindrat på svenska 🚀 Vi erbjuder Fast timlön (ingen provision) Betald introduktion och utbildning Friskvårdsbidrag Utvecklingsmöjligheter inom kundtjänst och support Centralt kontor i Göteborg ⚡ Om Consort Vi är ett nordiskt bolag med över 200 medarbetare som arbetar med kundtjänst, support och rådgivning i flera olika uppdrag. Hos oss är kundtjänst inte en återvändsgränd – det är ofta starten på något större. Många av våra medarbetare går vidare till mer specialiserade roller internt. 📍 Göteborg | ⏰ Heltid | 📝 6 mån provanställning Start: Enligt överenskommelse 👉 Vill du utvecklas inom kundtjänst och ta nästa steg i din karriär? Sök idag.

Flipdish

ABOUT FLIPDISH At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.   ABOUT THE ROLE You’ll join our Customer Support team in our Karachi hub, helping restaurant and takeaway owners get the most from Flipdish’s products and services. You’ll be a key point of contact for customers across phone, email, and chat, resolving issues quickly, clearly, and professionally. Success in this role looks like customers feeling supported, issues being resolved within agreed service levels, accurate records being maintained in Salesforce, and clear communication that helps customers keep their businesses running smoothly. Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.   WHAT YOU’LL OWN * Provide outstanding customer support across phone, email, and chat; respond promptly and professionally to customer questions, issues, and requests. * Resolve customer complaints with empathy and ownership; listen carefully, understand the issue, and work towards a timely and satisfactory resolution. * Communicate clear instructions, updates, and solutions; adapt your style to suit different customer needs while keeping every interaction friendly and professional. * Maintain accurate customer records in Salesforce; document interactions, issues, resolutions, and follow-ups clearly so the wider team has the context they need. * Collaborate with Support colleagues and other departments; escalate complex issues appropriately, share knowledge, and contribute to better ways of working. * Build strong product knowledge across Flipdish software and services; stay up to date on new features, updates, and customer needs. * Meet agreed service levels and quality standards; work towards response time, resolution time, customer satisfaction, and quality assurance targets. * Create positive customer experiences; build trust with customers through helpful, calm, and professional interactions. WHAT SUCCESS LOOKS LIKE * Customers receive clear, helpful, and timely support across all channels. * Customer issues are resolved professionally, with appropriate follow-up and accurate Salesforce documentation. * Service level agreements and quality targets are consistently met or exceeded. * Complex issues are escalated with the right context, helping teams resolve problems faster. * Customers feel listened to, respected, and confident using Flipdish products and services. ABOUT YOU You’ll thrive in this role if you: * Have previous experience in customer support, customer service, or a similar customer-facing role. * Are fluent in English, with excellent verbal and written communication skills. * Are comfortable supporting customers across phone, email, and chat. * Can assess customer issues, think critically, and find practical solutions. * Show empathy and patience, especially when customers are frustrated or under pressure. * Are organised and detail-oriented, with the ability to prioritise tasks and manage multiple customer queries at once. * Are comfortable working with customer support tools, software systems, and computer applications. * Are willing and flexible to work evening shifts and weekends when needed to support customer needs. * Take ownership of your work and follow through until issues are properly resolved. THE FOLLOWING WOULD HELP YOU STAND OUT: * Experience using Salesforce or a similar CRM. * Experience working in a SaaS, restaurant technology, food delivery, or hospitality environment. * Familiarity with SLAs, customer satisfaction metrics, and quality assurance standards. WHAT YOU GET We’re a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher! * Time off: 24 days annual leave + public holidays + company days (e.g. Summer Fridays, seasonal) * Private healthcare: OPD + IPD coverage * Transport: Company-provided pick-and-drop service * Team connection: Quarterly team meet-ups and company events INTERVIEW PROCESS Here’s what you can expect throughout the interview process. 1. Recruiter screening call (15 minutes) 2. Hiring manager interview (45–60 minutes) 3. Competency / role-specific stage 4. Reference checks OUR CULTURE At Flipdish, we’re on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that’s powerful, satisfyingly simple, and backed by real human support. Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control. We’re an AI-first company, and we use it to help our customers get better outcomes, faster ordering, smarter marketing, and smoother operations, so owners and teams can spend more time on what matters. Inside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, collaborate, and create the space for people to grow (with balance, not burnout). We care about diversity, inclusion, and wellbeing as standard, and we encourage flexibility where it works. We’re focused on impact and team energy, not “being seen”. You’ll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales. If you’d like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.