Business Recruiter

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. SHORT ON TIME? TL;DR You: An experienced operations leader who enjoys running teams that solve real operational problems every day. You're comfortable managing people, improving processes, and stepping into complex issues when things go wrong. Us: A growing Lab Operations team responsible for keeping every lab order moving smoothly from order to result. Salary: $125,000 - $175,000 Location: Fully remote (US-based, EST timezone required) WHY WE NEED YOU Every lab order that moves through Junction eventually becomes something physical. A kit ships, a lab runs a test, and results make their way back to providers and patients. Lab Operations is the team that makes sure that process works reliably. When they do their job well, customers barely notice. When something goes wrong, they're usually the team that fixes it. As order volume continues to grow, we need someone who can lead the day-to-day operation, coach the team, and make sure quality keeps pace with scale. This role is equal parts people leadership and operational ownership. You'll manage a distributed team, help people make better decisions independently, and improve the systems and processes that support the work. A lot of today's operation is still manual, so there are genuine opportunities to simplify workflows and remove recurring problems over time. You'll also work closely with Product, Engineering, Customer Success, and our Support teams whenever operational issues need a cross-functional solution or a longer-term fix. WHAT YOU'LL BE DOING DAY TO DAY * Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows * Plan team capacity and staffing as order volume increases based on demand trends * Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers * Make sure SLAs, quality standards, and productivity targets are consistently met * Interface with vendors and ensure we have good working relationships, troubleshoot issues as they come up, and set up streamlined processes for day-to-day interaction * Step into complex operational issues when the team needs support, coordinating with Product, Engineering, Customer Success, and external lab partners where needed * Improve SOPs, quality standards, and team workflows so the operation becomes more consistent and easier to scale * Identify recurring operational issues and partner with our Operations Systems & Tooling team on workflow improvements and automation * Build a team that can solve problems independently, with clear ownership and fewer escalations over time HOW WE MEASURE SUCCESS * SLA attainment across Lab Operations * Operational quality and accuracy as order volume grows * Fewer escalations requiring support from senior leadership * Team engagement, development, and retention * Operational improvements that reduce manual work and recurring issues WHAT WE'RE LOOKING FOR * People leadership: 5+ years hiring and managing operations teams through growth. You've coached people to become more independent, handled performance conversations, and built a team that doesn't rely on you for every decision. * Operational judgment: You've led teams that spend their day solving exception-heavy operational problems rather than simply following scripts. You're comfortable making decisions when situations don't fit neatly into a process. * Process improvement: You've built or significantly improved SOPs, SLAs, quality frameworks, or operational processes. * Distributed team management: You've managed people across multiple time zones and know how to build a team rhythm that keeps everyone aligned without constant oversight. * Customer and vendor management: You've handled direct vendor relationships in business-critical operations and are comfortable being the escalation point for customers. * Healthcare or operational experience: You've worked in healthcare operations, diagnostics, logistics, or another operational environment where accuracy matters. You don’t need to tick every box to fit in here. If the problems we’re solving genuinely interest you and you know you can contribute, we’d love to talk. NICE TO HAVE * Experience managing distributed operations teams based in the Philippines * Experience in lab operations, diagnostics, or healthcare logistics * Experience partnering with an internal systems or tooling team to automate operational workflows * Your salary is dependent on your location and experience level * Equity (extended exercise post 2 years of employment) * Company and team offsites * Monthly learning budget of $150 for personal development and productivity * $100 monthly wellness budget * Flexible, remote-first working - including $1K for home office equipment * Coworking budget * 36 days paid time off (including bank holidays) * Premium healthcare coverage * 4% monthly contribution to pension/401k * Yearly blood test on us * Enhanced parental, foster, and adoption leave Important details before applying: * We only hire folks physically based in GMT and EST timezones - more information here * We do not sponsor visas right now given our stage

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Our Business Recruiting team is growing, and we're looking for someone who is deeply curious, highly agile, and energized by the work of building talent-dense teams. You'll own searches for our early career roles across the business, partnering closely with hiring managers to identify, attract, and assess candidates. You'll think creatively about how to find talent, experiment with new sourcing and evaluation approaches, and use AI and modern tools to work smarter and move faster. Traditional recruiting experience isn’t required. We welcome candidates from sales, operations, customer-facing roles, or entirely different backgrounds. What matters most is that you're resourceful, quick to learn, and relentless about outcomes. If you thrive in fast-moving environments, love using AI and Notion to increase your leverage, and are excited to help shape the future of recruiting, we'd love to hear from you. This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: * Own recruiting for our highest-volume and early career roles across People, Legal, Finance, Marketing, Customer Experience, and Storytelling. * Build creative sourcing and outbound strategies that help us identify and engage exceptional talent, continuously experimenting with modern tools, channels, and AI-forward approaches to improve how we hire. * Contribute to redesigning how we evaluate candidates through building prompts, work trials, and creative experiments. * Partner closely with hiring managers to define hiring needs, calibrate on talent, run structured and rigorous interview processes, and make thoughtful hiring decisions. * Deliver an exceptional candidate experience from first outreach through close, helping candidates understand our mission, teams, and roles. * Learn the craft of recruiting from a high-performing team while developing into a trusted talent partner who influences how we attract, assess, and hire exceptional talent. SKILLS YOU'LL BRING: * Proven track record of execution: 2+ years full-time experience in sales, customer success, business development, growth, or another role that required proactively creating opportunities rather than waiting for them. * Learner’s mindset: You actively seek feedback, adapt quickly, and are energized by tackling unfamiliar challenges. * AI Native: You're genuinely interested in AI technologies and eager to learn how to build with them. You see AI as a tool to automate workflows, reduce toil, and accelerate execution. Beyond personal use, you're excited to champion AI adoption across the Recruiting organization, helping teammates discover new ways to work smarter and more efficiently. * Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You can navigate ambiguity successfully, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building. * Proactive communication and high agency: You own your work, communicating clearly about progress and blockers. You don't wait for instructions for every step but rather show initiative in identifying what needs to be done and driving projects forward. You ask questions when needed while independently finding solutions to problems. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $135,000 - $151,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.