Technical Support & Network Engineer

Wireless Logic

WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IOT… A FANCY ACRONYM OR A SECRET CODE? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Vacature: Technical Support & Network Engineer (Medior/Senior) Locatie: Eindhoven (fulltime, 40 uur, 5 dagen per week op kantoor) Rapporteert aan: Head of Operations   Over Operations bij Wireless Logic Benelux Let's help our customers succeed, together. Operations bestaat om klanten succesvol te maken door betrouwbare, veilige en schaalbare connectiviteitsoplossingen mogelijk te maken. Wij vormen de verbinding tussen wat de klant wil bereiken, wat Sales verkoopt, wat Development bouwt en wat de klant uiteindelijk ervaart. Daarmee zorgen wij ervoor dat Wireless Logic als één organisatie levert wat wij beloven. Wij zien Operations niet als een ticketafdeling, maar als een technische kennispartner voor klanten én collega's. We denken verder dan alleen de oplossing van vandaag: we kijken naar risico's, schaalbaarheid, veiligheid en de impact op de gehele dienstverlening. We nemen eigenaarschap, blijven rustig onder druk en verbeteren continu onze processen, zodat klanten op ons kunnen vertrouwen wanneer het er écht toe doet.   Over de functie Als Technical Support & Network Engineer ben jij hét technische aanspreekpunt voor klanten en interne teams op het gebied van IoT-connectiviteit, hardware en VPN-oplossingen. Je combineert technische diepgang met klantgerichtheid. Je analyseert complexe vraagstukken, adviseert klanten over passende oplossingen en zorgt ervoor dat incidenten niet alleen worden opgelost, maar waar mogelijk ook structureel worden voorkomen. Deze functie gaat nadrukkelijk verder dan traditionele support. Je denkt mee met klanten, adviseert over configuraties en architectuur, signaleert commerciële kansen en werkt actief samen met collega's om onze dienstverlening continu te verbeteren. Voor deze functie zoeken wij een medior/senior engineer met aantoonbare netwerkervaring of een sterke interesse om zich hierin verder te ontwikkelen. Wireless Logic investeert actief in jouw groei door middel van opleidingen, trainingen en certificeringen. Ervaring met Palo Alto is een pré, maar zeker geen vereiste.   Je werkt onder andere met * 4G- en 5G IoT-connectiviteit * SIM-beheer via diverse portalen * Cisco-platformen * Palo Alto Firewalls (pré) * Teltonika, Cisco, Advantech en andere industriële routers * IPsec VPN's en Remote Access VPN's * Netwerkprotocollen zoals IP, DNS, DHCP, NAT en Routing * Logging-, monitoring- en troubleshootingtools * Diverse interne portals en beheersystemen   Kerntaken en verantwoordelijkheden Je bent verantwoordelijk voor het aannemen, onderzoeken en afhandelen van technische vraagstukken via telefoon, e-mail en het ticketsysteem, waaronder: * SIM-kaarten en mobiele connectiviteit * Hardwareconfiguratie van routers, gateways en modems * Eerste- en tweedelijns ondersteuning op IPsec- en Remote Access VPN-oplossingen Daarnaast houd je je bezig met: * Configureren van hardware volgens interne standaarden en klantvereisten * Analyseren van logbestanden en zelfstandig vaststellen van de oorzaak van storingen * Ondersteunen van klanten bij VPN-configuraties en netwerkverbindingen * Onderhouden van contact met ons hoofdkantoor in Engeland * Werken met interne beheersystemen * Adviseren van klanten over passende technische oplossingen en configuraties * Signaleren van commerciële kansen tijdens klantcontact en deze afstemmen met Sales * Vastleggen van oplossingen en bevindingen in het ticketsysteem * Actief bijdragen aan kennisartikelen, documentatie en interne werkinstructies * Samenwerken met Customer Success, Support, Network Operations, SysOps, Development en Sales om structurele verbeteringen door te voeren * Zorgvuldig omgaan met klantgegevens en netwerktoegang conform onze securityrichtlijnen     Wat je meebrengt Ervaring * Minimaal 2 jaar ervaring binnen een technische support- of helpdeskomgeving * Ervaring met het onderzoeken en oplossen van technische vraagstukken waarbij analyse en zelfstandig onderzoek centraal stonden * Je neemt eigenaarschap over je eigen klantcases en bewaakt actief de voortgang * Je houdt klanten proactief op de hoogte en schakelt zelfstandig met leveranciers en andere partijen wanneer dat nodig is   Kennis en vaardigheden * Goede basiskennis van IP, DNS, DHCP, NAT, Routing en VPN * Ervaring met het configureren van routers en 4G/5G-apparatuur * Bekend met IPsec-, Remote Access VPN- en Hairpin VPN-concepten * Ervaring met Palo Alto is een pré * Je kunt logbestanden interpreteren en vertalen naar een technische oorzaak * Je communiceert technische informatie helder naar zowel technische als niet-technische klanten * Je bent analytisch, nauwkeurig en oplossingsgericht Wij geloven niet dat je alles al hoeft te weten. Belangrijker vinden wij dat je nieuwsgierig bent en effectief gebruikmaakt van alle beschikbare kennisbronnen, zoals collega's, leveranciers, documentatie, AI-tools en openbare technische informatie, om tot de beste oplossing voor de klant te komen.   Persoonlijke eigenschappen Je bent iemand die verantwoordelijkheid neemt en graag de regie houdt over je eigen werk. Je wacht niet af, maar neemt initiatief, denkt vooruit en durft beslissingen te nemen. Tegelijkertijd begrijp je wanneer samenwerking of escalatie nodig is. Je kijkt verder dan het incident alleen en denkt na over de structurele oplossing, de impact op de klant en de gevolgen voor de rest van de organisatie. Daarnaast werk je graag in een hecht team waarin kennis delen vanzelfsprekend is en waar collega's elkaar helpen succesvol te zijn.   Overig * MBO+/HBO werk- en denkniveau, bij voorkeur richting ICT of Netwerktechniek * Uitstekende beheersing van de Nederlandse taal * Goede beheersing van de Engelse taal * Eigen vervoer naar ons kantoor in Eindhoven (niet afhankelijk van het openbaar vervoer) * Bereid om vijf dagen per week vanuit ons kantoor in Eindhoven te werken   Doorgroeimogelijkheden Wij investeren graag in mensen die willen groeien. Afhankelijk van jouw ambities en ontwikkeling bieden wij opleidingen, trainingen en certificeringen op het gebied van netwerken, security, VPN-technologie en IoT. Op termijn krijg je de mogelijkheid om je verder te ontwikkelen binnen Network Operations. Je wordt opgeleid om onze Network Operations Engineers te ondersteunen tijdens vakanties, afwezigheid en piekmomenten. Zo verbreed je jouw technische kennis en draag je bij aan complexe netwerkvraagstukken, terwijl jouw primaire rol die van Technical Support & Network Engineer blijft.   #LI-Onsite #LI-CG1 We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.

GoFibre

Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm Salary: £28,000 to £34,000  Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching   WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.   HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on   THE TEAM Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They’re the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.   WHAT YOU WILL BE WORKING ON * Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services * Acting as an escalation point and incident manager of significant network events * Providing support to the Technical Support Manager through major incidents * Providing support and leadership to all members of the operational workforce * Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution * Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders * Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively * Network configuration and support across the estate, including backup management, config management, systems administration and related tasks   WHAT YOU WILL BRING TO THE ROLE * Experience in networking principles including TCP/IP * Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues * Extensive experience in managing customer user problems * Hands‑on experience in switching and routing * Knowledge and understanding of an ISP FTTP / FTTC network   We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX ABOUT THE DEPARTMENT The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development. ABOUT THE ROLE Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers. RESPONSIBILITIES * Communicate with customers via chat, email, and phone  * Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious * DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting * Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable * Work with Engineering and Product teams to improve products and tools DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Fluent English speaker is a requirement * Minimum 3 years working within a Technical Support team solving various technical issues  * Self-driven and capable of learning new technologies / systems / features with little guidance * Fundamental understanding how the Internet works (OSI Model) * Advanced understanding of internet protocols like TCP and UDP * Computer Networking fundamentals, experience with iptables and looking glass * Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels * Packet capture analysis * Experience in command line and tools, including curl, dig, traceroute, openssl, git * Experience troubleshooting DNS, SSL / TLS, HTTP * Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS * Experience writing scripts in Bash, Python, JavaScript or other scripting language * Experience in working as part of a team in a customer-facing role BONUS POINTS * You are familiar with Cloudflare and are actively using our platform * You have worked with PostgreSQL, MySQL, MS SQL, and other database servers * You are fluent and can troubleshoot in other languages beyond English and Spanish AVAILABILITY AND SCHEDULE REQUIREMENTS * Flexibility to work varying work schedules including: 8:30 AM - 5:30 PM Pacific Time Zone, Tuesday through Saturday, Sunday through Thursday, holidays, weekends, more than 5 days in a row, or additional hours on occasion.   What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.