Technical Support & Network Engineer

Wireless Logic

WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IOT… A FANCY ACRONYM OR A SECRET CODE? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.   Vacancy: Technical Support & Network Engineer (Medior/Senior) Location: Eindhoven (Full-time, 40 hours per week, office-based, 5 days a week) Reports to: Head of Operations   About Operations at Wireless Logic Benelux Let's help our customers succeed, together. Operations exists to enable our customers' success by delivering reliable, secure and scalable connectivity solutions. We bridge the gap between what our customers want to achieve, what Sales sells, what Development builds and what customers ultimately experience. By doing so, we ensure that Wireless Logic delivers on its promises as one unified organisation. We do not see Operations as a ticket-handling department. We are a technical knowledge partner for both our customers and our colleagues. We look beyond today's solution by considering risk, scalability, security and the overall impact on our services. We take ownership, remain calm under pressure and continuously improve the way we work, so our customers can rely on us when it matters most.   About the role As a Technical Support & Network Engineer, you are the primary technical point of contact for customers and internal teams regarding IoT connectivity, networking, hardware and VPN solutions. You combine strong technical expertise with a customer-first mindset. You investigate complex technical issues, advise customers on the most suitable solutions and ensure that incidents are not only resolved quickly, but prevented from recurring wherever possible. This role goes well beyond traditional technical support. You work alongside customers, provide advice on network configurations and solution architecture, identify commercial opportunities and collaborate closely with colleagues to continuously improve our services. We are looking for a medior/senior engineer with proven networking experience or a strong ambition to further develop in this field. Wireless Logic actively invests in your professional growth through training, certifications and development programmes. Experience with Palo Alto is an advantage, but certainly not a requirement.   Technologies you will work with * 4G and 5G IoT connectivity * SIM management through various management portals * Cisco platforms * Palo Alto Firewalls (preferred) * Teltonika, Cisco, Advantech and other industrial routers * IPsec VPNs and Remote Access VPNs * Networking technologies including IP, DNS, DHCP, NAT and Routing * Logging, monitoring and troubleshooting tools * Various internal management portals and platforms   Key responsibilities You will be responsible for receiving, investigating and resolving technical support requests via phone, email and our ticketing system, including: * SIM cards and mobile connectivity * Hardware configuration of routers, gateways and modems * First and second-line support for IPsec and Remote Access VPN solutions In addition, you will: * Configure hardware according to internal standards and customer requirements * Analyse log files and independently determine the root cause of technical issues * Support customers with VPN configurations and network connectivity * Liaise with our UK headquarters regarding technical escalations and support * Work with various internal management systems and portals * Advise customers on suitable technical solutions and configurations * Identify commercial opportunities during customer interactions and coordinate these with Sales * Document solutions and findings within the ticketing system * Contribute to knowledge base articles, documentation and internal work instructions * Collaborate with Customer Success, Support, Network Operations, SysOps, Development and Sales to implement structural improvements * Handle customer data and network access in accordance with our security policies   What you bring Experience * At least 2 years of experience within a technical support or helpdesk environment * Experience investigating and resolving technical issues through structured analysis and independent troubleshooting * You take ownership of your own customer cases and actively manage progress * You proactively keep customers informed and independently coordinate with suppliers and external parties whenever required   Knowledge and skills * Solid understanding of IP, DNS, DHCP, NAT, Routing and VPN technologies * Experience configuring routers and 4G/5G networking equipment * Familiarity with IPsec, Remote Access VPN and Hairpin VPN concepts * Experience with Palo Alto is considered an advantage * Ability to analyse log files and identify technical root causes * Able to explain technical concepts clearly to both technical and non-technical audiences * Analytical, accurate and solution-oriented We do not expect you to know everything from day one. More importantly, we value curiosity and the ability to make effective use of every available source of knowledge, including colleagues, suppliers, documentation, AI tools and publicly available technical resources, to deliver the best possible solution for our customers.   Personal qualities You are someone who takes ownership and enjoys being responsible for your own work. You take initiative rather than waiting for others, think ahead and are comfortable making decisions. At the same time, you recognise when collaboration or escalation is the right approach. You look beyond simply resolving incidents and consider long-term solutions, customer impact and the wider implications for the organisation. You enjoy working within a close-knit team where sharing knowledge comes naturally and colleagues actively help each other succeed.   Requirements * MBO+/HBO working and thinking level, preferably in ICT, Networking or a related discipline * Excellent command of the Dutch language * Good command of the English language, both spoken and written * Own transportation to our Eindhoven office (not dependent on public transport) * Willing to work from our Eindhoven office five days per week   Career development We actively invest in people who want to grow. Depending on your ambitions and development, we offer training, certifications and professional development in networking, security, VPN technologies and IoT connectivity. Over time, you will have the opportunity to further develop your skills within Network Operations. You will be trained to support our Network Operations Engineers during holidays, absences and peak periods. This allows you to broaden your technical expertise and contribute to more complex networking challenges, while your primary role remains that of a Technical Support & Network Engineer. #LI-Onsite #LI-CG1 We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.

GoFibre

Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm Salary: £28,000 to £34,000  Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching   WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.   HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on   THE TEAM Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They’re the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently.   WHAT YOU WILL BE WORKING ON * Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services * Acting as an escalation point and incident manager of significant network events * Providing support to the Technical Support Manager through major incidents * Providing support and leadership to all members of the operational workforce * Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution * Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders * Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively * Network configuration and support across the estate, including backup management, config management, systems administration and related tasks   WHAT YOU WILL BRING TO THE ROLE * Experience in networking principles including TCP/IP * Up‑to‑date knowledge of point‑to‑point and point‑to‑multipoint wireless solutions and diagnosing issues * Extensive experience in managing customer user problems * Hands‑on experience in switching and routing * Knowledge and understanding of an ISP FTTP / FTTC network   We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX ABOUT THE DEPARTMENT The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development. ABOUT THE ROLE Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers. RESPONSIBILITIES * Communicate with customers via chat, email, and phone  * Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious * DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting * Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable * Work with Engineering and Product teams to improve products and tools DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Fluent English speaker is a requirement * Minimum 3 years working within a Technical Support team solving various technical issues  * Self-driven and capable of learning new technologies / systems / features with little guidance * Fundamental understanding how the Internet works (OSI Model) * Advanced understanding of internet protocols like TCP and UDP * Computer Networking fundamentals, experience with iptables and looking glass * Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels * Packet capture analysis * Experience in command line and tools, including curl, dig, traceroute, openssl, git * Experience troubleshooting DNS, SSL / TLS, HTTP * Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS * Experience writing scripts in Bash, Python, JavaScript or other scripting language * Experience in working as part of a team in a customer-facing role BONUS POINTS * You are familiar with Cloudflare and are actively using our platform * You have worked with PostgreSQL, MySQL, MS SQL, and other database servers * You are fluent and can troubleshoot in other languages beyond English and Spanish AVAILABILITY AND SCHEDULE REQUIREMENTS * Flexibility to work varying work schedules including: 8:30 AM - 5:30 PM Pacific Time Zone, Tuesday through Saturday, Sunday through Thursday, holidays, weekends, more than 5 days in a row, or additional hours on occasion.   What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.