Regional Housekeeping Supervisor

Soho House

The role… At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, the General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful General Manager will collaboratively partner with the Executive Chef, Head of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’s performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation. * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards. * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff. * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience. * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance * Performs other duties as assigned by supervisor/manager. Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations. * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests. * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development and success planning. * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys. * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * A creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Moniepoint

Who We are Moniepoint Inc is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.  What We do At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.  1A. Inventory Support Officer – POS Terminals 1. Role Purpose The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices. 1. Key Responsibilities 2. Intake & Receipt Management * Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS. * Log all received devices in the IMS with correct status within 24 hours of physical arrival. * Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately. 1. Repair Pipeline Tracking * Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment. * Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding. * Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness. 1. QA Integration & Status Management * Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours. * Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report. * Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area. 1. Dispatch & Outbound Logistics * Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release. * Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'. * Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS. 1. Inventory Counts & Reconciliation * Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records. * Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day. * Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager. 1. Compliance & Housekeeping * Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap. * Enforce all provisions of the POS Inventory Control SOP within the repair centre. * Uphold audit readiness, workplace safety, and environmental handling standards at all times. 1. Reporting Line * Functional: Lead, Inventory Support (Regional) * Operational: Repair Centre Manager * Dotted: Regional Inventory & Warehouse Manager   1B. Inventory Support Officer – Spare Parts 1. Role Purpose The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre. The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable. 1. Key Responsibilities 2. Spare Parts Receipt & Storage * Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS. * Store spare parts in designated, labelled bins organised by part type and model compatibility. * Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature. 1. Issuance Control * Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager. * Update IMS stock levels immediately upon every issuance; zero unrecorded movements. * Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly. 1. Inventory Management & Reconciliation * Reconcile physical spare parts stock against IMS records on a weekly basis. * Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support. * Raise a formal replenishment request when stock falls to the defined reorder threshold. 1. Reporting & Documentation * Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support. * Maintain a complete issuance log linking each spare part to its Job Card and technician. * Track Part-Failure data to support procurement and OEM quality feedback. 1. Compliance & Housekeeping * Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times. * Enforce segregation of duty: no self-authorised issuance. * Support all scheduled and spot-check inventory counts. Requirements  * Minimum of OND in a related discipline  * At least 2-year experience in inventory operations. * Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint)  * Ability to work with limited supervision.  * Strong attention to detail and accuracy. * Proficiency in inventory management systems and workflow applications. * Experience handling large volumes of items  * Excellent organizational and record-keeping skills. * Effective communication and stakeholder coordination. * Ability to manage multiple tasks and meet deadlines.

Soho House

The Role…  At Soho House, the Assistant General Manager  is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.   ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.   * Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.  * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager * Implementing, overseeing and understanding the commercial viability of your business.  * Effective hands-on day to day management and problem solving both front and back of house operations.  * MNE overview, understanding, direction and strategy.   * Effective communication with internal and external stake holders.  * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.  * Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.  * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously